Published on October 15, 2007
Project Presentation Ms. Walaiphon Pheedharakon 4949201 Ms. Nuttaya Rojsanyakul 4949273 Ms. Nalinrat Phongchaiyong 4949278 Mr. Sompol Lertmaneetaweesup 4949282 Ms. Supak Chaivanit 4949284
Agenda Company Overview Entity Relationship Diagram • Mission/Vision • Business Function Recommended IS • SWOT Analysis Cost and Benefits Problem Statement Analysis Enterprise Analysis Financial Analysis • Business Strategy • Value Chain Conclusion • Function Model
Company overview IT Business • A software industry • An IT solution provider Product & Service • Customized software • Software development resource center • Standard package implementation • Technical support & services • Training centre Branch • 1 head office, 2 branch in Bangkok and 2 branches in upcountry.
Vision “ We shall be The leading IT professional company in Asia-Pacific” Excellent services Efficient and high quality product Reasonable price Human value Learning environment oriented
Mission Provide excellent service to satisfy customer Improve process to meet best practice and quality service Educate people and Thai software industry to valuation resource Focus on employee’s quality of life and motivate to work efficiently and happily
Business Function Post System Conceptual Testing Coding Implement Implement Analysis Design
SWOT Analysis Strengths Weaknesses Full IT support & Turn-key Separated database solution Weakness in resource CMMI Level 2 management Customized software Information organization Alliance and Business partner High brand loyalty and reputation Opportunities Threats Technology advancement High competition Growing demand in IT solution Political unstable Support from government Continuous change in Technology Lack of workforces
SWOT Internal Strengths Weaknesses • • Separate database Full IT Support • • Resource management CMM-2 • • Informal Organization Customized software • Alliances with client • Good loyalty & reputation
SWOT External Opportunities Threats • Technology • High competition Advancement • Political instability • Glowing demand • Continuous change in • Support from Technology government • Lack of workforces
Problem Statement Separate Database between department Ineffectiveness in information management Difficult to do human resource allocation
Business Strategy: Differentiation DIFFERENTATION in term of service CUSTOMISED SOFTWARE CONSULTING SERVICES
Value Chain Analysis CSFs: Custo me r Satisfactio n, Standardisatio n, Re liable Se rvice s Infrastructure: General Management, Administrator, Accounting & Finance Support Activity HR Management: Recruiting professional & skilled employees, Training Technology Development: Software development, R&D Profit Margin Procurement : Purchasing office supplies, software, hardware and application Inbound Operations Outbound Marketing & Service Primary Activity Logistic Logistic Sales -Collecting -Designing SW -Demonstrating -Pricing -Providing -Testing customers’ the developed -Surveying maintenance requirement application software -Consulting market’s -Implementing -Providing requirement the software on-call services Business Accurate Customization On-time Reasonable Customer Drivers On-time development Implementation Requirements price satisfaction
CSFs: Custo me r Satisfactio n, Standardisatio n, Re liable Se rvice s Operations Outbound Logistic -Designing SW -Demonstrating -Testing the developed application software -Implementing the software Customisation On-time Business Drivers On-time development Implementation
Function Model Customize and implement software Attain Plan Design Test Implement Provide Collect customers project SW & application application technical payment system system support Verify term Collect all Design high- Perform unit Deliver Assign term Survey for of payment customer level test program to of warrantee target requirements document customer for customer customers Plan a Design Perform Implement Provide Issue invoice Visit project for program in integration system at maintenance for customer customer to customer detail for test customer service get programmer site requirement Propose a Design Perform Prepare user Collect Provide proposal software’s system test manual money from technical specification customer support Perform user Sign contract Conduct Print receipt Create acceptance training for for customer application test customer software
Function Model Customize and implement software Design software Test application Implement & system application system Design high-level Perform unit test Deliver program to document customer Perform Implement system at Design program in integration test customer site detail for programmer Design software’s Perform system Prepare user manual specification test Create application Perform user Conduct training for software acceptance test customer
Entity Relationship Diagram has PROJECT CUSTOMER INVOICE Project ID Customer ID Customer ID Invoice No. has for Project Name Customer Name belongs to Customer ID belongs to Project Description receive Customer Price Contact Person Contact Detail Payment Date REQUIREMENT has Requirement ID Project ID Requirement is for Details EMPLOYEE WORK PLAN PROJECT PLAN Employee ID Work Plan ID Project Plan ID Employee Name Resource Plan ID Project ID Position Employee Skill ID Project Plan Name Salary Plan Started Date Plan Started Date Plan Ended Date has Plan Ended Date Actual Started Date Actual Started Date Actual Ended Date Actual Ended Date Estimated Man -day Status Actual Man-day includes is for relates to is linked with contributes to belongs to is set for RESOURCE PLAN EMPLOYEE SKILL SKILL Resource Plan ID is required by Employee Skill ID has Project Plan ID Skill ID Employee ID requires Skill ID is for Skill Name Skill ID Man-day Requirement Experience Actual Man-day
has PROJECT CUSTOMER INVOICE Project ID Customer ID Customer ID Invoice No. has for Project Name Customer Name belongs to Customer ID Project Description receive Customer belongs to Price Contact Person Contact Detail Payment Date REQUIREMENT has Requirement ID Project ID Requirement is for Details EMPLOYEE WORK PLAN PROJECT PLAN Employee ID Work Plan ID Project Plan ID Employee Name Resource Plan ID Project ID Position Employee Skill ID Project Plan Name Salary Plan Started Date Plan Started Date Plan Ended Date has Plan Ended Date Actual Started Date Actual Started Date Actual Ended Date Actual Ended Date Estimated Man -day Status Actual Man-day includes is for relates to is linked with contributes to belongs to is set for RESOURCE PLAN EMPLOYEE SKILL SKILL Resource Plan ID is required by Employee Skill ID has Project Plan ID Skill ID Employee ID requires Skill ID is for Skill Name Skill ID Man-day Requirement Experience Actual Man-day
As Was Operation Manager Team Leader Team Leader Programmer Programmer
Recommended IS Integrated Resource Management System (RMS)
RMS Objectives • To improve human resource management. • To enhance management’s efficiency in assigning jobs and managing projects. • To help management in managing their staffs and make decisions on any coming projects.
RMS Users • Operational Level: IT Staffs • Middle Management Level: Project Managers and Operation Managers • Senior Management Level: General Managers
RMS Functions • Web-based System • Transaction Processing System (TPS) • Management Information System (MIS) • Decision Support System (DSS)
RMS TPS/ MIS • Project Information • Report Query • Search • Pickup Items List • Item Lookup • Item Request • Permission Level
DSS • Resource-Task Allocation • Resource Request • Pickup Items List • Allocation History • Permission Level
RMS System Requirements HARDWARE Specificaitons RAM Hard Disk SOFTWARE OS Database IBM xSeries 346, 1GB*4 73.4GB*5 Microsoft Microsoft Server Pentium Xeon DP SQL Server Windows 3.2GHz. 800MHz 2005 Server 2003 FSB (EM64T) Enterprise Enterprise Edition Edition Web Server IBM xSeries 346, 1GB*4 73.4GB*2 -IIS 6.0 Microsoft Pentium Xeon DP Windows -Windows 3.2GHz. 800MHz Server 2003 Server 2003 FSB (EM64T) Web Edition Client Access License
RMS IS/ Non-IS Solutions VC CSFs BDs IS Non-IS Inbound Customer Satisfaction Accurate N/A Training Logistics Requirements Operations -Standardisation -Customisation N/A -CMM Certification -Reliable Services -On-time -Communications from Development Management and Policy RMS Setup (TPS, MIS, DSS) Outbound Customer Satisfaction On-time RMS Communications from Logistics Implementation (DSS) Management and Policy Setup Marketing & Customer Satisfaction Reasonable Price N/A Training Sales Services Customer Satisfaction Customer N/A CRM in term of Satisfaction maintenance services
As Is RMS
Cost Analysis Tangible Costs Intangible Costs • • Hardware Time consumption for new process • Software • • Employee resistance Manpower • Opportunity cost Tangible Cost Funds Needed (THB) 1. Hardware 553,400 2. Software 2,190,100 3. Manpower 80,000 4. Opportunity Cost 1,100,000 TOTAL 3,923,500
Benefit Analysis Intangible Tangible • Improve information • Increase revenue 12.5% by availability reducing employees’ idle time • Improve decision making in human management • Increase effectiveness in resource allocation Annual Monetary Measures Tangible Cost (THB) 1. Increase revenue 12.5% 12,500,000 (Estimated revenue = 100M) TOTAL 12,500,000
Financial Analysis Payback Period 4 months Return on Investment 214.87 % Cost-Benefit ratio 12.74 times Net Present Value 40,400,881.30 THB Profitability Index 11.3 Return on investment 318%
Conclusion Differentiation Customer Reliable Satisfaction Service On-time implementation Effectiveness in Resource Allocation IS
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