Published on March 4, 2014
Welcome MindTouchers: Mission, Values and Culture 1
Mission Rapidly transform how all businesses support customers’ success by revolutionizing help knowledge. 2
Vision Be the global standard for authoring, organizing and consuming help knowledge. 3
Values Grit Courage and resolve; strength of character Agility The ability to move quickly and effectively; nimbleness and elegance; requires practice and process; Leadership Accountability; deeply understanding and effectively communicating; confidence with humility Collaborative Transparency and communication; team focused; cross-departmental and cross-disciplines Learning Beginners mind; arete Scale Seek scalable and repeatable solutions; avoid one-off quick fixes 4
MindTouch Overview: Who are we? 5
MindTouch Historical Overview 6
Historical Objectives 1. A product that our customers love so much they recommend us and 2. a culture that attracts smart, ambitious and good people who want to work hard creating something great. 7
Historical Broad Objectives 1. A product that our customers love so much they recommend us and 2. a culture that attracts smart, ambitious and good people who want to work hard creating something great. 8
Key Concepts: Culture 9
Beginners Mind An attitude of openness, eagerness and lack of preconceptions when studying a subject, even when studying at an advanced level, just as a beginner in that subject would. 11
Arete Pursuit of excellence and virtue; fulfillment of purpose; striving to achieve one’s full potential. A focus on life-long learning and selfimprovement. 12
Honesty Bullshit does not scale. Sometimes painful, but always worth it. 13
Some Suggestions 14
On Work 1. Have a personal WHY 2. Also, don’t just do, but know WHY it matters 3. Create a personal charter Your personal vision, mission, values, methods, obstacles and measures 4. Focus on value for our customers SaaSERVICE - We are in the service of our customers You are the product 15
On Life 1. Take risks 2. Be grateful 3. Be excited 4. Be weird 5. Have fun 16 Photo Credit: Thomas Hawk
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