Microsoft Customer Evidence

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Information about Microsoft Customer Evidence

Published on August 9, 2007

Author: ciro.alonso

Source: slideshare.net

Telecommunications Company Boosts Field Worker Efficiency with Mobile Solution Introduction/Summary Spain-based Insyte Instalaciones installs and maintains mobile antennae for clients such as Telefonica, Orange, and Vodafone. The company’s 1,000 engineers record details of each of their assignments manually, returning their paper forms to head office where staff enter each job’s details into the company’s SAP system. Insyte wanted to introduce a solution to save time, reduce errors, and improve reporting, so it approached Consultia IT to implement a mobile smartphone solution based on Windows Mobile® version 5.0, Microsoft® SQL Server™ 2000 Windows® CE Edition, and the Microsoft .NET Compact Framework version 2.0. The solution has saved time and cut travel costs, while delivering greater visiblity of activities across the business. Engineers are happier working with the time-saving technology and can now concentrate on their core business rather than administration. Situation Large companies with networks of field workers must ensure that their mobile teams can communicate effectively with head office. Without the right IT infrastructure, business-critical activities can be slow and disjointed. Spanish-based electrical and telecommunications installations company Insyte Instalaciones found that its existing technology was limiting effective communication across the business. The company’s extensive network of field engineers perform mobile antennae installation and maintenance work for operators including Telefonica, Orange, Vodafone, and original equipment manufacturers (OEMs) such as Ercisson, Siemens, and Nokia. With more than 1,000 technical field workers working around the country at any given time, Insyte wanted to improve operations and gain a clearer view of its engineers’ day-to-day activites. Ruben Sanchez, Controls Manager, Insyte Instalaciones, says: “We wanted to reduce our paper-based processes and cut our employees’ adminstrative workload. Engineers working in the field were reporting back to head office using paper forms that logged information such as hours worked, distance travelled and activities carried out on site. “Administrators in head office then had to enter that information into our SAP system manually. I’d estimate that personnel were wasting around nine hours a month collectively on paper-based processes.” The company realised that it needed to integrate its field worker processes with its central SAP system so that staff across the company could gain access to up-to-date information in real time.

Solution After evaluating a number of solutions on the market, Insyte approached systems integrator Consultia IT to help mobilise its SAP system. Sanchez says: “We decided that the best way to improve company-wide communications was to introduce a Web portal as well as providing our field engineers with Windows Mobile®–based smartphones.” Consultia based the smartphone solution on Windows Mobile® version 5.0, Microsoft® SQL Server™ 2000 Windows® CE Edition and the Microsoft .NET Compact Framework version 2.0. As a result of the implementation, employees have access to a single view of data through the Web portal, while engineers can view information related to their assignments in the SAP system. Insyte engineers record information, such as the hours they’ve worked and the equipment they’ve used, directly into a smartphone. They can also receive information about the site— including geographical details or specific client requirements—while on the move. Sanchez says: “Now, our engineers simply complete their reports and send information electronically. They don’t need to return to the office to hand over paper reports—they can stay in the field and focus on their jobs, not adminstration.“ The company’s field workers can also work offline without a central connection. Sanchez says: “Engineers don’t always have guaranteed connections to the Internet because they are often the ones putting up the antennae. The new solution helps them to synchronise their devices with the central system when they are ready.” Another key feature of the solution is security. Insyte can set user permissions centrally according to roles. Sanchez says: “In addition, users from one office can’t see information from other offices—they only have access to information that they need.” Benefits Insyte engineers can now complete their adminstrative duties quickly and accurately. With the new, cost-effective solution, employees at head office who were previously occupied with timely data-entry work, can get involved in higher-value tasks. In addition, the company’s financial controllers have a clearer view of hours worked and activities completed. Mobile Solution Delivers Improved Visibility Across the Business The new portal and smartphone solutions ensure that Insyte employees have access to up-to-date, business-critical information. Sanchez says: “The finanical controllers, in particular, have a clearer view of what’s happening across the business in real time. “Before, they had to wait for adminstrators to complete their paperwork before they could process the hours spent on each job. Controllers were spending as many as 20 days a month waiting for information,

while analysis of our business performance was always delayed. Now that we have quick and easy access to a single view of up-to-date information through the Web portal, we can respond to employee and customer demand faster and more effectively.” Improved Efficiency Saves Time and Boosts Accuracy By mobilising its workforce with smartphone technology, Insyte has almost completely eliminated its paper-based process. As a result, engineers can spend more time meeting customer requirements rather than dealing with timely internal adminstration. In addition, the company has improved the accuracy of its data-capture process. Employees at head office no longer need to enter engineer data into the SAP system manually. Sanchez says: “We used to rely on personnel at head office to type in the data that engineers had captured in the field. As well as being time and resource-intensive, this process was often prone to human error. Now that engineers can update the SAP system remotely, a whole process has been removed. The prescribed forms ensure that the right information is collected time after time. ” Easy-to-Use Technology Boosts Field-Worker Morale Insyte engineers must be able to receive and record a wide range of information. In the past, they were constantly on the phone with head office or writing notes on everything from the materials they were using to the unique qualities of the site. They needed an automated solution that would simplify their roles and help them get on with the core engineering work. Sanchez says: “The new mobile solution has completely transformed the way our engineers work. As well as saving them time recording information onsite, they’ve halved the amount of travel they need to do because they’re no longer travelling back and forth to head office to hand over their paper documentation. In addition, because everyone was so familiar with the Microsoft interface, it took employees no time at all to start using the new technology.” Microsoft Technology Ensures Ease of Integration Because Microsoft technologies integrated seamlessly with the company’s existing SAP system, Insyte was able to mobilise the solution quickly and easily. Sanchez says: “In Spain, companies tend to spend a lot of money on enterprise resource planning (ERP), particularly SAP. But, for us, the logic for managing ERP processes was already there. We’ve just used Microsoft technologies to execute the same processes without changing the logic of the ERP system. The only thing we’ve done is given visibility to this process and extend it to new users.” Due to the .NET Compact Framework, the Insyte solution can also be adapted to meet its future requirements. Sanchez says: “The OEMs always come out with new models of phone. Because we used the Compact Framework, the application is independent of the underlying operating system. As a result, if there is a new version of Windows Mobile or a new phone is introduced to the market, the application will keep working.”

Sidebar Information Partner Details Consultia IT Phone: 91 144 08 10 www.consultia.biz Customer Details Insyte Instalaciones Phone: 91 492 06 60 www.insyte-instalaciones.es Country or Region Spain Industry Telecommunications Customer Profile Created in 1990, Spanish telecommunications company Insyte Instalaciones installs and maintains mobile antennae for clients such as Telefonica, Orange, Vodafone, Ercisson, Siemens, and Nokia. Business Situation The company’s 1,000 engineers were manually recording assignment details while onsite. They returned their paper forms to head office where staff entered each job’s details into the company’s SAP system. The process was becoming time-consuming and error-prone. Solution The company approached Consultia IT to implement a smartphone solution based on Windows Mobile® version 5.0, Microsoft® SQL Server™ 2000 Windows® CE Edition and the Microsoft .NET Compact Framework version 2.0. Benefits Improved efficiency. Simplified operations. Greater transparency. Familiar technology. Seamless integration.

Software and Services Windows Mobile • Windows Mobile version 5.0 Microsoft Server Product Portfolio • Microsoft SQL Server 2000 Windows CE Edition Technologies • Microsoft .NET Compact Framework version 2.0 Partners Consultia IT Introduction Quote “The new mobile solution has completely transformed the way our engineers work. As well as saving them time recording information onsite, they’ve halved the amount of travel they need to do because they’re no longer travelling back and forth to head office to hand over their paper documentation.” Introduction Quote Credit Ruben Sanchez, Controls Manager, Insyte Instalaciones Quote 2 “Now that we have quick and easy access to a single view of up-to-date information through the Web portal, we can respond to employee and customer demand faster and more effectively.” Quote 2 Credit Ruben Sanchez, Controls Manager, Insyte Instalaciones

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