Published on March 4, 2014
MFlow Journey Kiosk Product Features & Architecture
MFlow Journey • MFlow Journey is a passenger flow management solution that uses facial recognition software to measure and improve the passenger journey • MFlow Journey provides the best granularity and most accurate measurement as passengers always travel with their face.
MFlow Journey • By measuring and managing the flow of passengers through your check-in you can: – improve customer service – reduce passenger queue times – ensure efficient staffing levels • MFlow Journey uses facial recognition to measure, manage and ultimately remove bottlenecks to optimise passenger flow.
MFlow Journey Kiosk • COTS free standing advertising units • Offer alternative methods of use: – Barcode scanners to allow passengers: • • • • to check-in to see if they are checked in to see if they are eligible for Bag Drop to Request other services. – Integrated bag scales – Flight Information Displays – Live Airport Image (e.g. runway web cam)
Example Screen Graphics Entry Screens Exit Screen Rotating screens – Current queue time and advertisement for other Airline / Airport services Customer satisfaction survey
Solution Architecture • Software as a Service • Cloud based reporting and dashboard • Camera data over WiFi or LAN • Power via cable or rechargeable battery
Reporting: MFlow 360 ̊ • Intelligent operational management tool • Manages real-time people flow • Gives instant visibility of performance against KPIs and SLAs
For further information contact: Jim Slevin – Managing Director, Aviation +44 (0)151 254 2888 firstname.lastname@example.org www.hrsid.com
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