Metalink To My Oracle Support Migration Cheatsheet

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Information about Metalink To My Oracle Support Migration Cheatsheet

Published on November 8, 2009

Author: ocp_advisor

Source: slideshare.net

Description

Cheat Sheet Showing Changes from Metalink to My Oracle Support (MOS)

Metalink to My Oracle Support (MOS) Migration Cheat Sheet Feature Metalink My oracle support (mos) URL http://metalink.oracle.com http://support.oracle.com Login credentials Metalink specific login Oracle SSO login Service Requests (SR) Open and Closed SR All Open SR migrated SR closed within last 15 days months migrated only at go- live. SR closed within last 6 months migrated after 1 month of go-live For 6-2yrs closed SR, only header is migrated SR numbering prefix There were no prefix in SR Migrated SR - 2-xxxxxxx tracking number New SR - 3-xxxxxxx Browser Plug-in Optional A Flash plug-in (9.0.115 or higher) is required. HTML access available without SCM Metalink Note ID saved as Bookmarks Favorites CSI Number *** No change SR Profiles *** No change Electronic TRM Available on Metalink No longer available  FTP access to Available No longer available  updates.oracle.com Patches need to be downloaded using command line utilities like “wget” Close statuses Hard close and Soft close HCL and SCL no longer in use SR severities *** No change Landing Page on Logging in Home Page Dashboard Discussion Lists Forums Communities Individual preferences Profiles Settings Viewing using filters *** Power Views Notifications *** Site Alerts Knowledge Area Knowledge Base/Browser Knowledge Home Creating set of patches to *** Crate Patch Plans download Reports *** Report Dashboard

SR STATUS SUB STATUS descripion Open New Initial setting Work in Progress Support update pending Customer Working Customer update pending Review Update Support review required Development Working Development update pending Awaiting Internal Response Internal Oracle update pending Solution Offered Customer confirmation required Close Initiated Service Request closure initiated by Auto- Close process Close Requested Service Request closure initiated by Customer on Metalink Auto-Close Service Request Auto-Close process initiated Review Defect Support review required Closed Resolved with solution Customer confirmed solution/works as expected Resolved with Workaround Customer confirmed workaround Customer Abandoned No response from customer No fault found Unable to determine problem Enhancement Request Product enhancement required Duplicate Duplicate Service Request Not Entitled Customer not entitled to support Defect Pending Used when a severity 3/4 defect is filed and Oracle closes the SR with customer agreement to monitor the defect.

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