Merit Event - Mobile Voice and Data Convergence

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Information about Merit Event - Mobile Voice and Data Convergence

Published on January 22, 2008

Author: meritnorthwest

Source: slideshare.net

Description

Attending this Roadshow will be of special interest to you if:

You consider deploying IP Telephony

You are looking to extend your mobile workforce

You are looking to make your people more productive, processes more intelligent and Customers more satisfied.

Avaya is global leader in convergence and IP telephony – see why as they showcase their technology at the 2006 FIFA World Cup in Germany. Plus see a sneak preview of the soon to be release One-X Quick edition peer to peer plug and play IP telephony solution.

Graham Bunting – Distribution Director 28 th June 2006 The changing face of communications!

But first…. Who is Avaya? What am I going to hear about today?

Who is Avaya?

What am I going to hear about today?

Avaya Worldwide We are a leading global provider of business communications applications, systems and services We are a $5billion company employing over 20,000 people in 90 countries and are supported by over 2,500 partners worldwide We help businesses achieve superior results by designing, building and managing their communications networks To date we have shipped over 9 million IP lines

 

 

Communications

Where have we come from? From party-lines and rotary dial phones Plug board operator positions Hard wired phones Operators taking all calls and filtering them to extensions

From party-lines and rotary dial phones

Plug board operator positions

Hard wired phones

Operators taking all calls and filtering them to extensions

Where are we now? Direct dialling Automated attendant services IVR (Interactive Voice response) Mobiles

Direct dialling

Automated attendant services

IVR (Interactive Voice response)

Mobiles

Where are we going? Work is no longer a place you go to Ubiquitous access – any device, anywhere anytime

Work is no longer a place you go to

Ubiquitous access – any device, anywhere anytime

How has this been made possible? Technology Legislation Economy Skills pool Customer demands Competitive pressures Driving service up Driving pricing down Increasing opportunities/alternatives

Technology

Legislation

Economy

Skills pool

Customer demands

Competitive pressures

Driving service up

Driving pricing down

Increasing opportunities/alternatives

What is VoIP/IP Telephony http://www1.avaya.com/pc/landing/category.html?cid=avhmht&category=129 Connectionless rather than circuit switched

http://www1.avaya.com/pc/landing/category.html?cid=avhmht&category=129

Connectionless rather than circuit switched

Introducing One-X Quick Edition Planned UK launch – Nov 2006 http://www1.avaya.com/campaign/demo/one-x/index.html

Planned UK launch – Nov 2006

http://www1.avaya.com/campaign/demo/one-x/index.html

Case study 1

Case study 2

Back up slides

Major Vendor Positions in Key Avaya Markets Worldwide Highlights (Through Calendar 1Q06) Telephony Applications Services Sources : [1] Dell’Oro; [2] Synergy Research; [3] MZA; [4] Gartner; [5] Frost & Sullivan; [6] Radicati Notes : * virtual tie Leader Share Position Share Position Share Position Share Position Share Position Period Metric Revenues 6% #3 NA NA NA NA 1% #20 6% #4 2004 WW CPE Maintenance [4] Revenues Revenues Revenues Ports Agents 9% #3 9% #4 22% #2 7% #5 26% #1 2005 Unified Communications [6] N/A N/A N/A N/A N/A N/A 10% #3 30% #2 2005 Outbound Dialers [5] 2% #7 19% #2 5% #5 11% #3 40% #1 2004 Call Centers [3] NA NA NA NA 28% #2 NA NA 34% #1 2005 Audio Conferencing [5] NA NA 17% #1 NA NA 5% #4 8% #3 2004 Voice Response [4] Lines Lines Lines * Revenues 7% #4 15% #3 5% #6 20% #2 34% #1 1Q06 Converged Telephony [2] 5% #7 16% #3 20% #2 13% #4 22% #1 1Q06 IP Telephony [2] 10% #3 12% #1 7% #6 9% #5 12% #1 1Q06 15% #2 9% #3 8% #6 8% #4 20% #1 1Q06 Enterprise Telephony [1]

Profile: Avaya in EMEA More than 7,000 people 29 countries, nearly 60 local sites Three Centres of Excellence and 12 country-level Technical Support Centres More than 1,000 Business Partners Developing partnerships with leading Service Providers and Global Systems Integrators

More than 7,000 people

29 countries, nearly 60 local sites

Three Centres of Excellence and 12 country-level Technical Support Centres

More than 1,000 Business Partners

Developing partnerships with leading Service Providers and Global Systems Integrators

Avaya in the UK UK & Ireland Headquarters are in Guildford with regional UK offices in London, Manchester, Scotland, Dublin, Uxbridge and Welwyn Garden City** We employ over 7200 people in EMEA with over 650 based in the UK. There are 4 R&D facilities in the UK: Guildford, Uxbridge, Welwyn Garden City & Dublin We are a leading provider of IP Telephony solutions in EMEA * . * Synergy Research Group ** SMBS HQ

Growth via Acquisition & Investment

Telephony By combining the features traditionally associated with digital telephony with the advanced applications of IP telephony Avaya is uniquely placed to solve your business communications needs. What Do We Do? #1 Global IP Telephony* #1 UK IP Telephony* * Synergy Research

Telephony

By combining the features traditionally associated with digital telephony with the advanced applications of IP telephony Avaya is uniquely placed to solve your business communications needs.

What Do We Do? #1 Global Call Centre Provider * #1 UK Call Centre Provider * * MZA Contact Centres From Call Centre to Contact Centre Avaya has applications to enable small and large business to increase customer satisfaction and therefore profitability.

What Do We Do? Mobility Increase productivity and accessibility to colleagues, clients, and suppliers while staying connected - no matter where you are or what communications device you use 1 st to Market with a working fixed to mobile solution

Vision for IP-Based Business Communication TRADITIONAL Creating Business Value Stage 1 Stage 2 Stage 3 Cost Reduction Operational Efficiency Distributed Applications Security, Reliability CONVERGED Real-time Enterprise ANY NETWORK BUSINESS COMMUNICATIONS APPLICATIONS BUSINESS APPLICATIONS BUSINESS PROCESSES Business Agility Competitive Differentiation Process Improvement Customer Loyalty Employee Retention EMBEDDED NETWORK BUSINESS APPLICATIONS Intelligent Enterprise Intelligent Communications embedded into the fabric of business ANY NETWORK BUSINESS PROCESSES

Summary Unique know-how: voice heritage and data expertise Deep understanding of voice Strength in Software Applications and superior converged infrastructure that gives customers choice Open standards and Interoperable Comprehensive Global Services Multivendor Support Customer Infrastructure Survey Innovation Avaya Labs Avaya Financial Services Providing customised financing solutions Applications Services Systems

Unique know-how: voice heritage and data expertise

Deep understanding of voice

Strength in Software Applications and superior converged infrastructure that gives customers choice

Open standards and Interoperable

Comprehensive Global Services

Multivendor Support

Customer Infrastructure Survey

Innovation

Avaya Labs

Avaya Financial Services

Providing customised financing solutions

UK Enterprise IP Telephony Market Share Source: Synergy EMEA Q4 2005 Enterprise Voice Market Shares Date:    February 17, 2006   15.5 Mitel 4 19.1 25.5 26.7 4Q05 Market Share (Total Ports) % Cisco 2. 3. 1. Nortel Avaya Company

UK Contact Center Market Share Source: MZA Source : Gartner Dataquest: “Market Share: Contact Centers, Western Europe, 2004” by Terry Wright. August 12, 2005.” Gartner or Dataquest show Avaya No. 1 5 Cisco 4. 4 6 30 37 2004 Market Share (Total Agents) % Nortel 2. 5. 3. 1. Genesys Aspect Avaya Company

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