Merit Event - Expanding e-Business Horizons

75 %
25 %
Information about Merit Event - Expanding e-Business Horizons

Published on January 28, 2008

Author: meritnorthwest

Source: slideshare.net

Description

Can your business really make money from your website?

This question has occupied many business leaders in recent years. The problem is that, like any business decision, the issues need careful consideration before any investment is made.

To assist business to formalise their eBusiness plans, and to demonstrate how the Internet can open the door to a global marketplace, we are holding this showcase event in which a number of local businesses will demonstrate how their organisations have profited from the development of a company website.

The speakers at the event will include representatives from:

• A car import company who have used the Internet to turn their business from a back bedroom operation to a multimillion pound concern;
• The toy and hobby retailer who use their website to sell goods across the world; and
• The ferry operator who have used their online presences to provide a comprehensive service offering to their customers.

In addition to these real case study examples we have also invited Lloyds TSB to explain how online payment functionality can be added to a website.

The speakers at this event will not be talking about the theory involved nor will they be offering a magic panacea which can be applied to all business cases. The event will, however, provide you with an opportunity to generate ideas and learn from organisations that have practical experience of using the Internet to expand their customer base and increase their profitability.

To supplement this event the North West Development Agency ¡V has agreed to present details of the Northwest Broadband Fund. This programme is providing funding to support projects that will lead to increased use of broadband based connections within the region.

A brief history Key elements of the site Plans for the future www.irishferries.com

A brief history

Key elements of the site

Plans for the future

A Brief History First Ferry Company in the world offering real-time ONLINE bookings Bookings 1998 - 400 bookings 1999 - 1,200 bookings 2000 - 13,000 bookings 2001 - 27,000 bookings 2002? - 50,000 bookings Current weekly volumes are 25% of motorist business Site pages 1998 - 50 pages 2002 - 1,000+ pages

Bookings

1998 - 400 bookings

1999 - 1,200 bookings

2000 - 13,000 bookings

2001 - 27,000 bookings

2002? - 50,000 bookings

Current weekly volumes are 25% of motorist business

Site pages

1998 - 50 pages

2002 - 1,000+ pages

Key elements of the site The Shopping (Browsing) Experience Comprehensive, easy to access information and images on Routes, Ports, Services and the Facilities Available including 360 degree images of the Main Passenger areas of the Ships, and the Cabin Accommodation FAQs – frequently asked questions

The Shopping (Browsing) Experience

Comprehensive, easy to access information and images on

Routes,

Ports,

Services and the

Facilities Available including 360 degree images of the Main Passenger areas of the Ships, and the Cabin Accommodation

FAQs – frequently asked questions

Key elements of the site The Booking experience Timetables, Fares, Special Offers Best Fares available on-line 24-hours a day Customer in control of the Booking Process All of the customers securely stored on their Account e-mail address and password secures the information Air Miles and discounts Real-time sailing update

The Booking experience

Timetables, Fares, Special Offers

Best Fares available on-line 24-hours a day

Customer in control of the Booking Process

All of the customers securely stored on their Account

e-mail address and password secures the information

Air Miles and discounts

Real-time sailing update

Key Elements of the site Our Customer Service All e-mails are automatically acknowledged, and an average response time of 20 minutes weekday, 2 hours in the evening, and same day at weekends is in place We provide Phone support Weekdays 08.30am-9pm, Saturday 9am-4pm, Sunday 10am-2pm 24 hour sailing Information SMS messaging to Mobile phone for Disrupted Sailings

Our Customer Service

All e-mails are automatically acknowledged, and an average response time of 20 minutes weekday, 2 hours in the evening, and same day at weekends is in place

We provide Phone support Weekdays 08.30am-9pm, Saturday 9am-4pm, Sunday 10am-2pm

24 hour sailing Information

SMS messaging to Mobile phone for Disrupted Sailings

Key Elements of the site Customer Feedback Each page on the site invites the customer to comment. Since Feb. 2001, 5000 site feedback forms have been submitted. Every customer who completes a booking is separately encouraged to give feedback on the booking experience. Since Feb 2001, 14,000 booking feedback forms have been submitted. Customer Feedback has been the backbone of the ongoing development of www.irishferries.com.

Customer Feedback

Each page on the site invites the customer to comment.

Since Feb. 2001, 5000 site feedback forms have been submitted.

Every customer who completes a booking is separately encouraged to give feedback on the booking experience.

Since Feb 2001, 14,000 booking feedback forms have been submitted.

Customer Feedback has been the backbone of the ongoing development of www.irishferries.com.

Plans for The Future If I tell you, I Will have to Shoot you

If I tell you, I Will have to Shoot you

 

Add a comment

Related presentations

Related pages

Expanding Horizons - Ideas into Practice - Education

Expanding Horizons - Ideas into Practice. ... Merit Event - Expanding e-Business Horizons. Expanding Horizons: Prospect Identification in Asia.
Read more

Chapter 22 Overseas Expansion. Section 1 Expanding ...

Chapter 22 Overseas Expansion. Section 1 Expanding Horizons. ... Merit Event - Expanding e-Business Horizons Can your business really make money from your ...
Read more

Bringing focus back to Education, Expanding Horizons ...

Bringing focus back to Education, Expanding Horizons, Enlightening Minds ; Slide 3 ; ... Merit Event - Expanding e-Business Horizons. ICT in Education: ...
Read more

Sharing Knowledge, Expanding Horizons: January 2008 Issue ...

Title: Sharing Knowledge, Expanding Horizons: January 2008 Issue, ... EVENT DIARY. 108. ... All governments in the states are seeing merit and pursuing them.
Read more

New Delhi, India | Girls In ICT

Expanding horizons and changing ... presented with 9 Merit Certificates from her ... e-Business Life Communication Limited in Collaboration with ...
Read more

NIGERIA | Girls In ICT

Girls’ in ICT Day is a global event celebrated every fourth Thursday in April to ... Expanding Horizons, ... FocusHub Nigeria; e-Business Life ...
Read more

Merit IT 09/10 by Distinctive Publishing - issuu

Merit is a not for profit organisation ... Liverpool, Merseyside L1 4AA Merseyside Expanding Horizons 616 ... Liverpool L13 0AT OWL Event ...
Read more

Business Management - Make it happen - beds.ac.uk

Business Management ... , with options in e-Business and ... which should include a minimum of Merit Merit Merit from either three BTEC ...
Read more