Member Retention Workshop for Nonprofit Organizations

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Information about Member Retention Workshop for Nonprofit Organizations
Business & Mgmt

Published on March 6, 2014

Author: ericwcurtis

Source: slideshare.net

Description

The presentation was given to a group of nonprofit leaders of all shapes and sizes and hosted by the Foundation for MetroWest. The topic is how to increase member retention and design retention strategy.

UNLOCKING POTENTIAL Building Retention Strategy  Higher Levels of Order & Organization  Eric W. Curtis

TODAY ‣ Introductions ‣ Retention Defined ‣ Member Experience ‣ Value & Appreciation ‣ Organization ‣ Moving Forward

INTRODUCTIONS

MISSION Unlock the potential of nonprofit leaders to better serve others and tackle society’s challenges

NONPROFIT EXPERIENCE YMCA  of  Greater  Providence YMCA  of  Greater  Boston YMCA  of  the  North  Shore Augusta  YMCA

WHAT IS RETENTION?

RETENTION THINKING People  will  stay  where   they  are  most Managed  &  Appreciated Increase  capacity  by   building  higher  levels  of Order  &  Organiza>on

MEMBER EXPERIENCE

MEMBER EXPERIENCE MARKETING JOIN SERVICE ADMIN QUALITY COMMUNICATION VOLUNTEER ENGAGE

MEMBER EXPERIENCE GUIDE BOOK

APPRECIATE

APPRECIATE

APPRECIATE GUIDE BOOK

ORGANIZATION

Job Title: Function: Name: PRIMARY PURPOSE: TOP 5 KEY ACTIVITIES: 1. 2. 3. 4. 5. KEY PERFORMANCE INDICATORS: 1. 2. 3. 4. 5. ORGANIZATION JOB POST CLARITY-ACCOUNTABILITY-PRIORITY

ORGANIZATION GUIDE BOOK

MOVING FORWARD “What gets measured gets managed.” -Peter Drucker

MOVING FORWARD GOALS RETENTION RATE NOW:_____________________________________________ RETENTION RATE GOAL: _____________________ BY-WHEN:_____________ ACTION 1: _________________________________________________________ ACTION 2: _________________________________________________________ ACTION 3: _________________________________________________________

MOVING FORWARD GUIDE BOOK

THANK YOU Increasing Member Retention Eric Curtis eric@curtisnolan.com SERVICES: Strategic Planning | Retention | Change Management | Leadership Development

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