Published on March 6, 2014
UNLOCKING POTENTIAL Building Retention Strategy Higher Levels of Order & Organization Eric W. Curtis
TODAY ‣ Introductions ‣ Retention Deﬁned ‣ Member Experience ‣ Value & Appreciation ‣ Organization ‣ Moving Forward
MISSION Unlock the potential of nonproﬁt leaders to better serve others and tackle society’s challenges
NONPROFIT EXPERIENCE YMCA of Greater Providence YMCA of Greater Boston YMCA of the North Shore Augusta YMCA
WHAT IS RETENTION?
RETENTION THINKING People will stay where they are most Managed & Appreciated Increase capacity by building higher levels of Order & Organiza>on
MEMBER EXPERIENCE MARKETING JOIN SERVICE ADMIN QUALITY COMMUNICATION VOLUNTEER ENGAGE
MEMBER EXPERIENCE GUIDE BOOK
APPRECIATE GUIDE BOOK
Job Title: Function: Name: PRIMARY PURPOSE: TOP 5 KEY ACTIVITIES: 1. 2. 3. 4. 5. KEY PERFORMANCE INDICATORS: 1. 2. 3. 4. 5. ORGANIZATION JOB POST CLARITY-ACCOUNTABILITY-PRIORITY
ORGANIZATION GUIDE BOOK
MOVING FORWARD “What gets measured gets managed.” -Peter Drucker
MOVING FORWARD GOALS RETENTION RATE NOW:_____________________________________________ RETENTION RATE GOAL: _____________________ BY-WHEN:_____________ ACTION 1: _________________________________________________________ ACTION 2: _________________________________________________________ ACTION 3: _________________________________________________________
MOVING FORWARD GUIDE BOOK
THANK YOU Increasing Member Retention Eric Curtis firstname.lastname@example.org SERVICES: Strategic Planning | Retention | Change Management | Leadership Development
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