Published on April 19, 2012
Meetings: communicatingtowards a successful outcome
Things to Consider before the Meeting• Which kind of language gets your opinion across most effectively?• Which kind of language will get you the best possible results?
Contributing EffectivelyDo Don’t• obey the ground rules • monopolize the• be positive discussion• separate people from • become emotional problems or too argumentative• keep to the topic • make personal criticisms
Contributing EffectivelyDo Don’t• use clear simple • digresslanguage • use long• allow other to finish complicated• ask for clarification if sentencesyou don’t understand • Interrupt too much • pretend you understand
Contributing Effectively To be able to contribute effectively you need to:• listen actively• observe others• be diplomatic• be positive
Contributing Effectively To be able to contribute effectively you need :• useful phrases for making your point• useful language for communicating towards a successful outcome
Communicating towards a Successful Outcome• Comment on others’ points• Say how important something is• Say how interesting something is• Say that something is surprising• Encourage other participants• Indicate lack of understanding• Use questions effectively• Promise action and state intention
Commenting on Others’ PointsWhen someone has expressed a point ofview, make a comment on what has beensaid, if appropriate.That’ s an important point.It’ s only a minor point.That’ s a good point.
Saying How Important Something Is.You can support others or back up your ownarguments by emphasizing the importance ofa point made.It’ s/That’ s vital.It’ s/That’ s crucial.It’ s/That’ s imperative.This is extremely important.
Saying How Interesting Something Is.You can encourage others by showinginterest.It’ s/That’ s really interesting.It’ s/That’ s extremely interesting.What interests me about this is …It’ s/That’ s very interesting because …
Encouraging Other ParticipantsIf people remain silent and do not giveopinions, ask them what they think. Silencecan mean agreement or disagreement. Youcan help to move the meeting forward byencouraging others to speak and by givingothers positive feedback.
Encouraging Other ParticipantsDo you agree with this, John?I like your ideas about …You present the case very well.You’ ve obviously looked into this thoroughly.That was an excellent report.Martin, what do you think about this?
Indicating Lack of UnderstandingIf you do not understand what someone elsehas said, you can use these phrases.Could you say that again, please?Sorry, I’ m not quite sure what you mean bythat.Sorry?
Using Questions EffectivelyQuestions can help to move the meetingforward and help to clarify your understandingof others’ points of view. It is worthconsidering in advance the types of questionsyou might need to ask.Do we all agree that …?So are we all happy with that?
Using Questions EffectivelyIt’s also important to encourage discussion byasking open-ended questionsWhat do you think of this idea?What are the implications of this for … ?Could you tell us something about … ?What are your views on … ?
Using Questions EffectivelyThese questions can be used to gaininformation.How big is this going to be?What effect would that have?Why is it important to do that?
Positive QuestionsBe sure that you ask positive questions.Don’t say:Is it possible to achieve this?Say:How can we achieve this?
Using Questions EffectivelyThese questions can be used to ask forconformation.So, what you’ re saying is … ?Are you saying …?Do you mean to say that … ?
Using Questions EffectivelyThese questions can be used to close down adiscussion.Is this the course of action that your prefer?Have we dealt with that point?Is that agreed?
Promising Action and Stating IntensionSay what you intend to do as a result of themeeting by using these phrases.I’ ll …I’ ll do that if you like.
Questions?For more slide presentations visit:
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