Published on August 17, 2009
“BUISNESS COMMUNICATION” TOPIC:- MEANS & MODES OF COMMUNICATION 1
INDEX:- INTRODUCTION MOBILE PHONES • HISTORY • OVERVIEW • APLICATIONS TELEPHONES • HISTORY • BASCI PRINCILPES • USEAGE INTERNET • HISTORY • INTERNET PROTOCOLS • INTERNET ACCESS • INTRA NET • EXTRA NET E MEAILS • ADVANTAGE • DIS ADVANTAGE 2
I NTRODUCTION:- Once you and your team have produced your list of people for your communication plan, gotten everyone's phone number and email, and listed their role, there is one more thing that needs to be done. Add each person's preferred mode of communication to the list. This is one of the most crucial, but commonly overlooked, elements of a good communication plan. Different people have different ways they like to communicate and the more you respect that, the better off you and your project are going to be. Some people are at their computers all day and constantly check their email, others travel a lot and you can catch them only on their cell phone, others prefer office phone calls, and still others only respond if you talk with them face-to-face. Not using a person’s preferred mode of communication means you may not get the information or feedback you need when you need it. This can prevent you from being able to effectively make a required quick decision or stave off an impending crisis. In today's workplace, adequate communication is difficult because many times not all the people in your communications loop work in the same building or city or state, and some don’t even work the same hours. Once you know how you need to communicate to the people identified on your communications plan, you then need to identify which of the many available communications tool are best suited for your team/company and how they work. 3
Mobile (Cell) Phones:- Another way to communicate in India is through Mobile or Cell phones. If you have a mobile phone with the tri-band technology, you can easily use it here. You don’t need to use the service provider of your own country. There are number of service providers in India to keep you connected. You can buy a prepaid sim card from any service provider. You only need to make payment for it and give a photocopy of your any Identity proof (like your passport). Get it recharged and enjoy free mobility. Mobile phone he mobile phone (also called a wireless phone or cellular phone) is a short-range, portable electronic device used for mobile voice or data communication over a network of specialized base stations known as cell sites. In addition to the standard voice function of a telephone, current mobile phones may support many additional services, and accessories, such as SMS for text messaging, email, packet switching for access to the Internet, gaming, bluetooth, infrared, camera with video recorder and MMS for sending and receiving photos and video. Most current mobile phones connect to a cellular network of base stations (cell sites), which is in turn interconnected to the public switched telephone network (PSTN) (the exception is satellite phones OLDEST CELL PHONE History:- 4
In 1908, U.S. Patent 887,357 for a wireless telephone was issued in to Nathan B. Stubblefield of Murray, Kentucky. He applied this patent to "cave radio" telephones and not directly to cellular telephony as the term is currently understood.Cells for mobile phone base stations were invented in 1947 by Bell Labs engineers at AT&T and further developed by Bell Labs during the 1960s. Radiophones have a long and varied history going back to Reginald Fessenden's invention and shore-to-ship demonstration of radio telephony, through the Second World War with military use of radio telephony links and civil services in the 1950s, while hand-held cellular radio devices have been available since 1973. Due to their low establishment costs and rapid deployment, mobile phone networks have since spread rapidly throughout the world, outstripping the growth of fixed telephony Overview:- According to internal memos, American Telephone & Telegraph discussed developing a wireless phone in 1915, but were afraid deployment of the technology could undermine its monopoly on wired service in the U.S. The first commercial mobile phone service was launched in Japan by NTT in 1978. By November 2007, the total number of mobile phone subscriptions in the world had reached 3.3 billion, or half of the human population (although some users have multiple subscriptions, or inactive subscriptions), which also makes the mobile phone the most widely spread technology and the most common electronic device in the world. The first mobile phone to enable internet connectivity and wireless email, the Nokia Communicator, was released in 1996, creating a new category of expensive phones called smartphones. In 1999 the first mobile internet service was launched by NTT DoCoMo in Japan under the i-Mode service. By 2007 over 798 million people around the world accessed the internet or equivalent mobile internet services such as WAP and i-Mode at least occasionally using a mobile phone rather than a personal computer. 5
Applications:- The most commonly used data application on mobile phones is SMS text messaging, with 74% of all mobile phone users as active users (over 2.4 billion out of 3.3 billion total subscribers at the end of 2007). SMS text messaging was worth over 100 billion dollars in annual revenues in 2007 and the worldwide average of messaging use is 2.6 SMS sent per day per person across the whole mobile phone subscriber base. (source Informa 2007). The first SMS text message was sent from a computer to a mobile phone in 1992 in the UK, while the first person-to-person SMS from phone to phone was sent in Finland in 1993. The other non-SMS data services used by mobile phones were worth 31 Billion dollars in 2007, and were led by mobile music, downloadable logos and pictures, gaming, gambling, adult entertainment and advertising (source: Informa 2007). The first downloadable mobile content was sold to a mobile phone in Finland in 1998, when Radiolinja (now Elisa) introduced the downloadable ringing tone service. In 1999 Japanese mobile operator 6
NTT DoCoMo introduced its mobile internet service, i-Mode, which today is the world's largest mobile internet service and roughly the same size as Google in annual revenues. The first mobile news service, delivered via SMS, was launched in Finland in 2000. Mobile news services are expanding with many organizations providing "on-demand" news services by SMS. Some also provide "instant" news pushed out by SMS. Mobile telephony also facilitates activism and public journalism being explored by Reuters and Yahoo! and small independent news companies such as Jasmine News in Sri Lanka. he mobile phone became a mass media channel in 1998 when the first ringing tones were sold to mobile phones by Radiolinja in Finland. Soon other media content appeared such as news, videogames, jokes, horoscopes, TV content and advertising. In 2006 the total value of mobile phone paid media content exceeded internet paid media content and was worth 31 Billion dollars (source Informa 2007). The value of music on phones was worth 9.3 Billion dollars in 2007 and gaming was worth over 5 billion dollars in 2007 (source Netsize Guide 2008 ). The mobile phone is often called the Fourth Screen (if counting cinema, TV and PC screens as the first three) or Third Screen (counting only TV and PC screens). It is also called the Seventh of the Mass Media (with Print, Recordings, Cinema, Radio, TV and Internet the first six). Most early content for mobile tended to be copies of legacy media, such as the banner advertisement or the TV news highlight video clip. Recently unique content for mobile has been emerging, from the ringing tones and ringback tones in music to "mobisodes," video content that has been produced exclusively for mobile phones. The advent of media on the mobile phone has also produced the opportunity to identify and track Alpha Users or Hubs, the most influential members of any social 7
community. AMF Ventures measured in 2007 the relative accuracy of three mass media, and found that audience measures on mobile were nine times more accurate than on the internet and 90 times more accurate than on TV. Telephones:- India has a highly developed network of telephone lines. Almost every road in India has one phone booth, which offers public calls, STD calls and ISD calls. The ISD code of India is 91. In order to make an international call, dial 00 (international access code from India) followed by code of the country you are calling followed by the area code and then local number. LATEST History:- TECHNOLOGIES Credit for inventing the electric telephone remains in dispute. As with other great inventions such as radio, television, light bulb, and computer, there were several inventors who did pioneer experimental work on voice transmission over a wire and improved on each other's ideas. Innocenzo Manzetti, Antonio Meucci, Johann Philipp Reis, Elisha Gray, Alexander Graham Bell, and Thomas Edison, among others, have all been credited with pioneer work on the telephone. The early history of the telephone is a confusing morass of claim and counterclaim, which was not clarified by the huge mass of lawsuits which hoped to resolve the patent claims of individuals. The Bell and Edison patents, however, were forensically victorious and commercially decisive. 8
An 1896 Telephone from Sweden. Who invented telephone? Alexander Graham Bell invented the telephone in 1876. The first words he spoke on his telephone were, "Watson, come here. I need you." Watson was his assistant's name. That happened in 1875-76. However Antonio Meucci had a working telephone since 1848 in Havana and a perfected model by 1871. On that year Meucci filed for and obtained a patent (caveat #3335) for the telephone. To say that Bell invented the telephone is erroneous. Meucci invented it. The unfortunate thing about Meucci is that he did not renew the caveat 3335 for lack of money. Had he renewed it, Bell would not have been granted a patent. Bell knowing the facts applied and was granted a patent. Bell is not the inventor. He simply commercialized what had been invented by Meucci and made a fortune whereas Meucci died poor and destitute.. t depends on who you believe. Alexander Graham Bell got a patent for the telephone. Reisling in Germany had a patent, but wasn't able to make it actually work. Bell actually used his plans and made something that almost worked. There are numerous other claims and Bell's patent request arrived in the Patent office mere hours before another claim arrived. Meucci set up a form of voice communication link in his Staten Island home that connected the basement with the first floor, but was unable to raise sufficient funds to pay for the patent application. He filed a patent caveat in 1871, which was forced to expire in 1874. In 1876, Alexander Graham Bell patented the electro-magnetic transmission of vocal sound by undulatory electric current. 9
Use-age:- By the end of 2006, there were a total of nearly 4 billion mobile and fixed line subscribers and over 1 billion Internet users worldwide. This included 1.27 billion fixed line subscribers and 2.68 billion mobile subscribers. LATEST TECHNOLOGIES 10
Internet:- India is connected to the world through the Internet also. Almost every urban household has access to high speed Internet. Now-a-days, Internet has also reached rural India and people living at the grassroot level are learning how to communicate and move with the world. You can send and receive emails and surf the net in those many "cyber cafes" that have sprung up at every nook and corner in all cities, which offer Internet services at minimal costs. 11
History of the Internet:- Prior to the widespread inter-networking that led to the Internet, most communication networks were limited by their nature to only allow communications between the stations on the network, and the prevalent computer networking method was based on the central mainframe method. In the 1960s, computer researchers, Levi C. Finch and Robert W. Taylor pioneered calls for a joined-up global network to address interoperability problems. Concurrently, several research programs began to research principles of networking between separate physical networks, and this led to the development of Packet switching. These included Donald Davies (NPL), Paul Baran (RAND Corporation), and Leonard Kleinrock's MIT and UCLA research programs. This led to the development of several packet switched networking solutions in the late 1960s and 1970s, including ARPANET, and X.25. Additionally, public access and hobbyist networking systems grew in popularity, including UUCP. They were however still disjointed separate networks, served only by limited gateways between networks. This led to the application of packet switching to develop a protocol for inter- networking, where multiple different networks could be joined together into a super-framework of networks. By defining a simple common network system, the Internet protocol suite, the concept of the network could be separated from its physical implementation. This spread of inter-network began to form into the idea of a global inter-network that would be called 'The Internet', and this began to quickly spread as existing networks were converted to become compatible with this. This spread quickly across the advanced telecommunication networks of the western world, and then began to penetrate into the rest of the world as it became the de-facto international standard and global network. However, the disparity of growth led to a digital divide that is still a concern today. Following commercialization and introduction of privately run Internet Service Providers in the 1980s, and its expansion into popular use in 12
the 1990s, the Internet has had a drastic impact on culture and commerce. This includes the rise of near instant communication by e-mail, text based discussion forums, the World Wide Web. Investor speculation in new markets provided by these innovations would also lead to the inflation and collapse of the Dot-com bubble, a major market collapse. But despite this, Internet continues to grow. Before the Internet:- In the 1950s and early 1960s, prior to the widespread inter-networking that led to the Internet, most communication networks were limited by their nature to only allow communications between the stations on the network. Some networks had gateways or bridges between them, but these bridges were often limited or built specifically for a single use. One prevalent computer networking method was based on the central mainframe method, simply allowing its terminals to be connected via long leased lines. This method was used in the 1950s by Project RAND to support researchers such as Herbert Simon, in Pittsburgh, Pennsylvania, when collaborating across the continent with researchers in Sullivan, Illinois, on automated theorem proving and artificial intelligence. the telephone (from the Greek words tele (τηλέ) = far and phone (φωνή) = voice) is a telecommunications device that is used to transmit and receive sound (most commonly speech), usually two people conversing but occasionally three or more. It is one of the most common household appliances in the world today. Most telephones operate through transmission of electric signals over a complex telephone network which allows almost any phone user to communicate with almost anyone.A traditional landline telephone system, also known as "plain old telephone service" (POTS), commonly handles both signaling and audio information on the same twisted pair of insulated wires: the telephone line. Although originally designed for voice communication, the system has been adapted for data communication such as Telex, Fax and Internet communication. The signaling equipment consists of a bell, beeper, light or other device to alert 13
the user to incoming calls, and number buttons or a rotary dial to enter a telephone number for outgoing calls. A twisted pair line is preferred as it is more effective at rejecting electromagnetic interference (EMI) and crosstalk than an untwisted pair.A calling party wishing to speak to another party will pick up the telephone's handset, thus operating a button switch or "switchhook", which puts the telephone into an active state or "off hook" by connecting the transmitter (microphone), receiver (speaker) and related audio components to the line. This circuitry has a low resistance (less than 300 Ohms) which causes DC current (48 volts, nominal) from the telephone exchange to flow through the line. The exchange detects this DC current, attaches a digit receiver circuit to the line, and sends a dial tone to indicate readiness. On a modern telephone, the calling party then presses the number buttons in a sequence corresponding to the telephone number of the called party. The buttons are connected to a tone generator that produces DTMF tones which are sent to the exchange. A rotary dial telephone employs pulse dialing, sending electrical pulses corresponding to the telephone number to the exchange. When a landline phone is inactive or "on hook", its alerting device is connected across the line through a capacitor, which prevents DC current from flowing through the line. The circuitry at the telephone exchange detects the absence of DC current flow and thus that the phone is on hook with only the alerting device electrically connected to the line. When a party initiates a call to this line, the ringing signal transmitted by the telephone exchange activates the alerting device on the line. When the called party picks up the handset, the switch hook disconnects the alerting device and connects the audio circuitry to the line. 14
Internet protocols:- The complex communications infrastructure of the Internet consists of its hardware components and a system of software layers that control various aspects of the architecture. While the hardware can often be used to support other software systems, it is the design and the rigorous standardization process of the software architecture that characterizes the Internet. The responsibility for the architectural design of the Internet software systems has been delegated to the Internet Engineering Task Force (IETF). The IETF conducts standard-setting work groups, open to any individual, about the various aspects of Internet architecture. Resulting discussions and final standards are published in Request for Comments (RFCs), freely available on the IETF web site. The principal methods of networking that enable the Internet are contained in a series of RFCs that constitute the Internet Standards. These standards describe a system known as the Internet Protocol Suite. This is a model architecture that divides methods into a layered system of protocols (RFC 1122, RFC 1123). The layers correspond to the environment or scope in which their services operate. At the top is the space (Application Layer) of the software application, e.g., a web browser application, and just below it is the Transport Layer which connects applications on different hosts via the network (e.g., client-server model). The underlying network consists of two layers: the Internet Layer which enables computers to connect to one- another via intermediate (transit) networks and thus is the layer that establishes internetworking and the Internet, and lastly, at the bottom, is a software layer that provides connectivity between hosts on the same local link (therefor called Link Layer), e.g., a local area network (LAN) or a dial- up connection. This model is also known as the TCP/IP model of networking. While other models have been developed, such as the Open Systems Interconnection (OSI) model, they are not compatible in the details of description, nor implementation. 15
The most prominent component of the Internet model is the Internet Protocol (IP) which provides addressing systems for computers on the Internet and facilitates the internetworking of networks. IP Version 4 (IPv4) is the initial version used on the first generation of the today's Internet and is still in dominant use. It was designed to address up to ~4.3 billion (109) Internet hosts. However, the explosive growth of the Internet has led to IPv4 address exhaustion. A new protocol version, IPv6, was developed which provides vastly larger addressing capabilities and more efficient routing of data traffic. IPv6 is currently in commercial deployment phase around the world. IPv6 is not interoperable with IPv4. It essentially establishes a "parallel" version of the Internet not accessible with IPv4 software. This means software upgrades are necessary for every networking device that needs to communicate on the IPv6 Internet. Most modern computer operating systems are already converted to operate with both version of the Internet Protocol. Network infrastructures, however, are still lagging in this development. Internet access:- Common methods of home access include dial-up, landline broadband (over coaxial cable, fiber optic or copper wires), Wi-Fi, satellite and 3G technology cell phones. Public places to use the Internet include libraries and Internet cafes, where computers with Internet connections are available. There are also Internet access points in many public places such as airport halls and coffee shops, in some cases just for brief use while standing. Various terms are used, such as "public Internet kiosk", "public access terminal", and "Web payphone". Many hotels now also have public terminals, though these are usually fee-based. These terminals are widely accessed for various usage like ticket booking, bank deposit, online payment etc. Wi-Fi provides wireless access to computer networks, and therefore can do so to the 16
Internet itself. Hotspots providing such access include Wi-Fi cafes, where would-be users need to bring their own wireless-enabled devices such as a laptop or PDA. These services may be free to all, free to customers only, or fee-based. A hotspot need not be limited to a confined location. A whole campus or park, or even an entire city can be enabled. Grassroots efforts have led to wireless community networks. Commercial Wi-Fi services covering large city areas are in place in London, Vienna, Toronto, San Francisco, Philadelphia, Chicago and Pittsburgh. The Internet can then be accessed from such places as a park bench. Apart from Wi-Fi, there have been experiments with proprietary mobile wireless networks like Ricochet, various high-speed data services over cellular phone networks, and fixed wireless services. High-end mobile phones such as smart phones generally come with Internet access through the phone network. Web browsers such as Opera are available on these advanced handsets, which can also run a wide variety of other Internet software. More mobile phones have Internet access than PCs, though this is not as widely used. An Internet access provider and protocol matrix differentiates the methods used to get online. 17
Intranet:- An intranet is a private computer network that uses Internet protocols and network connectivity to securely share part of an organization's information or operations with its employees. Sometimes the term refers only to the organization's internal website. The same concepts and technologies of the Internet such as clients and servers running on the Internet protocol suite are used to build an intranet. HTTP and other Internet protocols are commonly used as well, such as FTP. There is often an attempt to use Internet technologies to provide new interfaces with corporate "legacy" data and information systems. Briefly, an intranet can be understood as "a private version of the Internet," or as a version of the Internet confined to an organization. The term first appeared in print on April 19, 1995, in Digital News & Review in an article authored by technical editor Stephen Lawton .An IntranetSite differs from a website in the fact that websites are oriented to public web browsers that do not need be authenticated in order to view the content. The IntranetSite content is private and does require authentication for each web viewer. Some websites require a subscription to access some or all of their content and be cause of the authentication requirement it makes them an IntranetSites or ExtranetSites. Advantages of intranets:- 18
• Workforce productivity: Intranets can help users to locate and view information faster and use applications relevant to their roles and responsibilities. With the help of a web browser interface, users can access data held in any database the organization wants to make available, anytime and - subject to security provisions - from anywhere within the company workstations, increasing employees' ability to perform their jobs faster, more accurately, and with confidence that they have the right information. It also helps to improve the services provided to the users. • Time: With intranets, organizations can make more information available to employees on a "pull" basis (ie: employees can link to relevant information at a time which suits them) rather than being deluged indiscriminately by emails. • Communication: Intranets can serve as powerful tools for communication within an organization, vertically and horizontally. From a communications standpoint, intranets are useful to communicate strategic initiatives that have a global reach throughout the organization. The type of information that can easily be conveyed is the purpose of the initiative and what the initiative is aiming to achieve, who is driving the initiative, results achieved to date, and who to speak to for more information. By providing this information on the intranet, staff have the opportunity to keep up-to-date with the strategic focus of the organization. • Web publishing allows 'cumbersome' corporate knowledge to be maintained and easily accessed throughout the company using hypermedia and Web technologies. Examples include: employee manuals, benefits documents, company policies, business standards, newsfeeds, and even training, can be accessed using common Internet standards (Acrobat files, Flash files, CGI applications). Because each business unit can update the online copy of a document, the most recent version is always available to employees using the intranet. • Business operations and management: Intranets are also being used as a platform for developing and deploying applications to support business operations and decisions across the internetworked enterprise. 19
• Cost-effective: Users can view information and data via web-browser rather than maintaining physical documents such as procedure manuals, internal phone list and requisition forms. • Promote common corporate culture: Every user is viewing the same information within the Intranet. • Enhance Collaboration: With information easily accessible by all authorised users, teamwork is enabled. • Cross-platform Capability: Standards-compliant web browsers are available for Windows, Mac, and UNIX. Extranet:- An extranet is a private network that uses Internet protocols, network connectivity, and possibly the public telecommunication system to securely share part of an organization's information or operations with suppliers, vendors, partners, customers or other businesses. An extranet can be viewed as part of a company's Intranet that is extended to users outside the company (e.g.: normally over the Internet). It has also been described as a "state of mind" in which the Internet is perceived as a way to do business with a reproved set of other companies business-to-business (B2B), in isolation from all other Internet users. In contrast, business-to-consumer (B2C) involves known server(s) of one or more companies, communicating with previously unknown consumer users. Briefly, an extranet can be understood as a private intranet mapped onto the Internet or some other transmission system not accessible to the general public, but is managed by more than one company's administrator(s). For example, military networks of different security levels 20
may map onto a common military radio transmission system that never connects to the Internet. Any private network mapped onto a public one is a virtual private network (VPN). In contrast, an intranet is a VPN under the control of a single company's administrator(s). An argument has been made that "extranet" is just a buzzword for describing what institutions have been doing for decades, that is, interconnecting to each other to create private networks for sharing information. One of the differences that characterized an extranet, however, is that its interconnections are over a shared network rather than through dedicated physical lines. With respect to Internet Protocol networks, RFC 4364 states "If all the sites in a VPN are owned by the same enterprise, the VPN is a corporate intranet. If the various sites in a VPN are owned by different enterprises, the VPN is an extranet. A site can be in more than one VPN; e.g., in an intranet and several extranets. We regard both intranets and extranets as VPNs. In general, when we use the term VPN we will not be distinguishing between intranets and extranets. Even if this argument is valid, the term "extranet" is still applied and can be used to eliminate the use of the above description." ADVANTAGES:- • Exchange large volumes of data using Electronic Data Interchange (EDI) • Share product catalogs exclusively with wholesalers or those "in the trade" • Collaborate with other companies on joint development efforts 21
• Jointly develop and use training programs with other companies • Provide or access services provided by one company to a group of other companies, such as an online banking application managed by one company on behalf of affiliated banks • Share news of common interest exclusively DISADVANTAGES:- • Extranets can be expensive to implement and maintain within an organization (e.g.: hardware, software, employee training costs) — if hosted internally instead of via an ASP. • Security of extranets can be a big concern when dealing with valuable information. System access needs to be carefully controlled to avoid sensitive information falling into the wrong hands. • Extranets can reduce personal contact (face-to-face meetings) with customers and business partners. This could cause a lack of connections made between people and a company, which hurts the business when it comes to loyalty of its business partners and customers. 22
EMAILS E mails history:- Email is much older than Arpanet or the Internet. It was never invented; it evolved from very simple beginnings. Early email was just a small advance on what we know these days as a file directory - it just put a message in another user's directory in a spot where they could see it when they logged in. Simple as that. Just like leaving a note on someone's desk. Probably the first email system of this type was MAILBOX, used at Massachusetts Institute of Technology from 1965. Another early program to send messages on the same computer was called SNDMSG. Some of the mainframe computers of this era might have had up to one hundred users -often they used what are called "dumb terminals" to access the mainframe from their work desks. Dumb terminals just connected to the mainframe - they had no storage or memory of their own, they did all their work on the remote mainframe computer. Before internetworking began, therefore, email could only be used to send messages to various users of the same computer. Once computers began to talk to each other over networks, however, the problem became a little more complex - We needed to be able to put a message in an envelope and address it. To do this, we needed a means to indicate to whom letters should go that the electronic posties understood - just like the postal system, we 23
needed a way to indicate an address. This is why Ray Tomlinson is credited with inventing email in 1972. Like many of the Internet inventors, Tomlinson worked for Bolt Beranek and Newman as an ARPANET contractor. He picked the @ symbol from the computer keyboard to denote sending messages from one computer to another. So then, for anyone using Internet standards, it was simply a matter of nominating name-of-the-user@name-of-the-computer. Internet pioneer Jon Postel, who we will hear more of later, was one of the first users of the new system, and is credited with describing it as a "nice hack". It certainly was, and it has lasted to this day. 24
Emails:- With the growing popularity of the Internet more and more people are communicating via email. This fast and efficient method of communication is perhaps the preferred method of online communication at the present with thousands upon thousands of emails being sent each day. The many uses of email are what make it so appealing and so versatile. Whether you are sending a greeting to a grandparent or sending files to a coworker, you can easily utilize email to do so. Email has come quite a long way since its introduction, yet it is still used for many of the same reasons. Basic electronic communication has essentially evolved into a more resourceful tool as one has the ability to do much more now then they once could. Along with the usual sending of files and text messages through email, one can send greeting cards, manage their emails by assigning them to folders or classifying them as junk and even organize and manage their daily tasks on some email servers. 25
Advantages:- • Email is effective in providing quick answers to yes and no, type questions. e.g. Do you do international delivery? • Email is effective in finding the right person in an organization or company to answer your question. • Email is good to make appointments for busy people. • Email can distribute information quickly to many people for the time it takes to email one person. • . Global reach: No matter where you are or whom you need to reach, targeted emails pave the way. Borders are no obstacles in email marketing. • 2. Lower cost: Costs incurred in designing, executing, testing, sending and receiving an email is up to 78% less for a run of 5000 over paper- based direct mail version. When you add e-mail to your marketing mix, you spend less time, money and resources than with traditional marketing vehicles like direct mail or print advertising. • 3. Interactive: You can innovatively initiate campaigns using graphics, videos, music, quiz, game or whatever that will be of interest to your prospect, to grab his attention and interest immediately. • 4. Highly personalized: Email enables you to personalize and greet every person you target. This helps in creating a special bond with the prospects. • 5. Round the clock marketing: With an email the audience can understand your offering even when you are out of office. • Faster response: Time to receive responses through e-mail is one to three days, where you will get maximum responses on day one itself, while a direct mail campaign would take minimum 7 to 12 days to generate any responses. Further, responding to a direct mail is more cumbersome, while a person can respond to an email immediately. • 10. Simplest: Executing an email campaign is simple and you can do it sitting at home without any extensive resources. 26
• Managing Email is Easy You can manage all your correspondence on screen and so can your customers. Your proposal can be answered, revised, stored, and sent to others, all without reams of paper involved. • Email is Fast Mail is delivered instantly...from your office to anywhere in the world. No other method of delivery can provide this service. Timely buying and selling decisions can be made in a heartbeat. • Email is Easy to Filter The subject line on an Email makes it easy to prioritize messages. The reader can identify ritical correspondence quickly and dealt with it immediately. Unlike regular mail which needs to be opened and reviewed, or voice mail which requires you to either listen to or scan all your messages for those that require immediate attention. • Transmission is Secure and Reliable The level of security in transmitting Email messages is very high, and the industry continues to strive to develop even tighter security levels. Email is private. Often telephone and fax messages are not. If the address information is correct, rarely does an Email go astray. Fax machines can be out of order or out of paper and this prevents an important message from being delivered in a timely manner. MAIL BOX 27
DIS ADVANTAGES:- • Email can become time consuming for answering complicated questions and misunderstandings can arise because cultural differences in the interpretation of certain words. The telephone is much better for providing detailed answers or if you feel that the question is not absolutely clear. • Email can compromise the security of an organization because sensitive information can be easily distributed accidentally or deliberately. Email should be entrusted to well trained and trusted staff members. • Email can become impersonal or misunderstood. • This wonderful tool is not without its downside however. Some people choose to send worms and viruses via email and in the process infect and damage quite a lot of computers. A virus email can often be very difficult to detect, especially to someone with very little knowledge of computer viruses and how they work. If you notice that you have an anonymous email or an email with a name foreign to you then you may not want to open this email as may likely be a viruses and the mere act of opening the email makes your computer susceptible to infection. • Along with the abovementioned problems privacy has also become an issue with email activity. Virtually every email that you send has to go through a number of computers before it reaches the inbox of the intended receiver and along the way there exists a distinct possibility that an individual could hack into your email and read it. Thus it is imperative that you have a bullet proof password. • Email attachments can contain viruses. • You cannot send physical objects. • Messages can only be sent to other email users. • Unwanted junk email may be sent to you in large amounts. • There is some cost involved in email marketing. Primarily this is the costs associated with writing the advertisements and creating any graphics which will accompany the email advertisements. This will require hiring a writer to write the copy for the advertisement and a designer to create and implements the graphics. The cost of these services will vary pretty 28
widely but in general you will pay more for writers and designers with more experience. This is because these writers and designers are expected to be able to produce a higher quality of work than those with less experience could produce. The most obvious disadvantage to email marketing is the possibility of having your email marketing viewed as spam. This is a very important problem because it could prove to be quite costly in terms of the profit margin for your business. Each day Internet users are bombarded with unsolicited emails serving as advertisements. This problem has reached epic proportions and the abundance of spam infiltrating the email boxes of innocent Internet users has to be cautious and suspicious about any email they receive which is unsolicited and appears to be promoting a particular product or service. VIRUSES THAT COME THROUGH E MAILS Computers:- 29
History It is difficult to identify any one device as the earliest computer, partly because the term "computer" has been subject to varying interpretations over time. Originally, the term "computer" referred to a person who performed numerical calculations (a human computer), often with the aid of a mechanical calculating device. The history of the modern computer begins with two separate technologies - that of automated calculation and that of programmability. Examples of early mechanical calculating devices included the abacus, the slide rule and arguably the astrolabe and the Antikythera mechanism (which dates from about 150-100 BC). The end of the Middle Ages saw a re- invigoration of European mathematics and engineering, and Wilhelm Schickard's 1623 device was the first of a number of mechanical calculators constructed by European engineers. However, none of those devices fit the modern definition of a computer because they could not be programmed. Hero of Alexandria (c. 10 – 70 AD) built a mechanical theater which performed a play lasting 10 minutes and was operated by a complex system of ropes and drums that might be considered to be a means of deciding which parts of the mechanism performed which actions - and when. This is the essence of programmability. In 1801, Joseph Marie Jacquard made an improvement to the textile loom that used a series of punched paper cards as a template to allow his loom to weave intricate patterns automatically. The resulting Jacquard loom was an important step in the development of computers because the use of punched cards to define woven patterns can be viewed as an early, albeit limited, form of programmability. It was the fusion of automatic calculation with programmability that produced the first recognizable computers. In 1837, Charles Babbage was the first to conceptualize and design a fully programmable mechanical 30
computer that he called "The Analytical Engine".Due to limited finances, and an inability to resist tinkering with the design, Babbage never actually built his Analytical Engine. Large-scale automated data processing of punched cards was performed for the U.S. Census in 1890 by tabulating machines designed by Herman Hollerith and manufactured by the Computing Tabulating Recording Corporation, which later became IBM. By the end of the 19th century a number of technologies that would later prove useful in the realization of practical computers had begun to appear: the punched card, Boolean algebra, the vacuum tube (thermionic valve) and the teleprinter. The Jacquard loom was one of the first programmable devices. During the first half of the 20th century, many scientific computing needs were met by increasingly sophisticated analog computers, which used a direct mechanical or electrical model of the problem as a basis for computation. However, these were not programmable and generally lacked the versatility and accuracy of modern digital computers. 31
Several developers of ENIAC, came up with a far more flexible and elegant design, which came to be known as the "stored program architecture" or von Neumann architecture. This design was first formally described by John von Neumann in the paper First Draft of a Report on the EDVAC, distributed in 1945. A number of projects to develop computers based on the stored-program architecture commenced around this time, the first of these being completed in Great Britain. The first to be demonstrated working was the Manchester Small-Scale Experimental Machine (SSEM or "Baby"), while the EDSAC, completed a year after SSEM, was the first practical implementation of the stored program design. Shortly thereafter, the machine originally described by von Neumann's paper—EDVAC—was completed but did not see full-time use for an additional two years. Nearly all modern computers implement some form of the stored- program architecture, making it the single trait by which the word "computer" is now defined. While the technologies used in computers have changed dramatically since the first electronic, general-purpose computers of the 1940s, most still use the von Neumann architecture. EDSAC was one of the first computers to implement the stored program (von Neumann) architecture Computers that used vacuum tubes as their electronic elements were in use throughout the 1950s. Vacuum tube electronics were largely replaced in the 1960s by transistor-based electronics, which are smaller, faster, cheaper to produce, require less power, and are more reliable. In the 1970s, integrated circuit technology and the subsequent creation of microprocessors, such as the Intel 4004, further decreased size and cost and further increased speed and reliability of computers. By the 1980s, computers became sufficiently small and cheap to replace simple mechanical controls in domestic appliances such as washing machines. The 1980s also witnessed home computers and the now ubiquitous personal computer. With the evolution 32
of the Internet, personal computers are becoming as common as the television and the telephone in the household. Microprocessors are miniaturized devices that often implement stored program CPUs. 33
ADVANTAGES OF COMPUTER:- Sharing devices such as printers saves money. Files can easily be shared between users. Network users can communicate by email. Security is good - users cannot see other users' files unlike on stand-alone machines. A file server is easy to back up as all the data is stored in one place. A computer allows a person to manipulate data easily and quickly, create text documents, edit them, print them, manipulate images, print them, send text and images over the Internet, download information over the Internet, interact with other people easily from home, keep records of transactions, activities, plan trips, and generally do far more than a person without a computer. Computers are very useful to make everyday life a lot easier. You can check the weather, email, search items, buy things type papers and much much more. You can also play games and post blogs and other stuff. People use computers in many ways. Can be used in business, inventions and scanners. Computers help children to be in control of their experience, to set their own pace, and to select the level of challenge with which they feel comfortable. Computers help children to use all of their senses to extract information. Computers fascinate kids and can draw their full attention, which often results in a deeper focus and concentration. Computers enable children to learn through creating, just as they gain hands-on knowledge and understanding when they build forts, make up stories, and paint, increase their skills. Good educational software enables children to develop and practice a broad range skill. It can help them learn, for example, about letters, numbers, shapes, colours, and rhythm. Good software can also help children develop their understanding of cause and effect, higher order problem solving, procedural thinking, and creative expression. Today, the wide range of multimedia available for kids in India is really amazing. Computers are helpful because they offer a wide range of functions and services that are not available anywhere else. There are four main uses: word processing, internet/communications, digital video/audio composition, and desktop publishing. 34
Disadvantages of computer:- One of the worst disadvantages of a computer is a computer virus History:- The Creeper virus was first detected on ARPANET, the forerunner of the Internet in the early 1970s. It propagated via the TENEX operating system and could make use of any connected modem to dial out to remote computers and infect them. It would display the message "I'M THE CREEPER : CATCH ME IF YOU CAN.". It is rumored that the Reaper program, which appeared shortly after and sought out copies of the Creeper and deleted them, may have been written by the creator of the Creeper in a fit of regret. A common misconception is that a program called "Rother J" was the first computer virus to appear "in the wild" — that is, outside the single computer or lab where it was created, but that claim is false. See the Timeline of notable computer viruses and worms for other earlier viruses. It was however the first virus to infect computers "in the home". Written in 1982 by Richard Skrenta, it attached itself to the Apple DOS 3.3 operating system and spread by floppy disk.This virus was originally a joke, created by a high school student and put onto a game on floppy disk. On its 50th use the Elk Cloner virus would be activated, infecting the computer and displaying a short poem beginning "Elk Cloner: The program with a personality". The first PC virus in the wild was a boot sector virus called Brain, created in 1986 by the Farooq Alvi Brothers, operating out of Lahore, Pakistan. The brothers reportedly created the virus to deter pirated copies of software they had written. However, analysts have claimed that the Ashar virus, a variant of Brain, possibly predated it based on code within the virus 35
A computer virus is a computer program that can copy itself and infect a computer without permission or knowledge of the user. The term "virus" is also commonly used, albeit erroneously, to refer to many different types of malware and adware programs. The original virus may modify the copies, or the copies may modify themselves, as occurs in a metamorphic virus. A virus can only spread from one computer to another when its host is taken to the uninfected computer, for instance by a user sending it over a network or the Internet, or by carrying it on a removable medium such as a floppy disk, CD, or USB drive. Meanwhile viruses can spread to other computers by infecting files on a network file system or a file system that is accessed by another computer. Viruses are sometimes confused with computer worms and Trojan horses. A worm can spread itself to other computers without needing to be transferred as part of a host, and a Trojan horse is a file that appears harmless. Worms and Trojans may cause harm to either a computer system's hosted data, functional performance, or networking throughput, when executed. In general, a worm does not actually harm either the system's hardware or software, while at least in theory, a Trojan's payload may be capable of almost any type of harm if executed. Some can't be seen when the program is not running, but as soon as the infected code is run, the Trojan horse kicks in. That is why it is so hard for people to find viruses and other malware themselves and why they have to use spyware programs and registry processors. Most personal computers are now connected to the Internet and to local area networks, facilitating the spread of malicious code. Today's viruses may also take advantage of network services such as the World Wide Web, e-mail, Instant Messaging and file sharing systems to spread, blurring the line between viruses and worms. Furthermore, some sources use an alternative terminology in which a virus is any form of self-replicating malware. Some malware is programmed to damage the computer by damaging programs, deleting files, or reformatting the hard disk. Other malware programs are not designed to do any damage, but simply replicate themselves and perhaps make their presence known by presenting text, video, or audio messages. Even these less sinister malware programs can create problems for the computer user. They typically take up computer memory used by legitimate programs. As a result, they often cause erratic 36
behavior and can result in system crashes. In addition, much malware is bug-ridden, and these bugs may lead to system crashes and data loss. Many CiD programs are programs that have been downloaded by the user and pop up every so often. This results in slowing down of the computer, but it is also very difficult to find and stop the problem. Other disadvantages of computer are:- The teenagers of today's society have changed dramatically due to the Computer. Nowadays, the majority of teenagers have a PC and it has played a key role in their lives. Teenagers need to be equipped with knowledge of computer technology, as most things in life require the use of computers. One disadvantage of owning a computer is the information that students can access from the Internet. The Internet has also made the youth of today quite lazy, especially in terms of their education. If a student needs to research information for school, they merely access a relevant site and download the information, rarely paying attention to what is written. Purchasing the network cabling and file servers can be expensive. If the file server breaks down the files on the file server become inaccessible. Viruses can spread to other computers throughout a computer network. There is a danger of hacking, particularly with wide area networks. Computers are very engaging on children as well as adults. Kids with access to software that is not age appropriate may be exposed to such negative influences as violence, strong language, and over-stimulation from fast- action graphics. Latest technology Laptop 37
Advertising. One of the most common forms of marketing communications is advertising, which involves a paid message you create and place in a specific media.
... Analyzing Media: Communication Technologies as ... is the resurgence of the oral mode of communication due to the influence of ...
Three modes of communication. ... Interpersonal Mode The Interpersonal Mode is characterized by active negotiation of meaning among individuals.
In the last century, a revolution in telecommunications has greatly altered communication by providing new media for long distance communication.
Although discussions of multimodality involve medium and mode, ... Practices of Multimodal Education, “Print represents only one mode of communication ...
Our experience of the world comes to us through the multiple modes of communication to w ... good example to illustrate the notion how medium becomes mode.
Choosing the right types of communication medium is first and most about understanding your ambition with the communication.
folk media as a mode of communication in the development of rural areas: a study of obi local government area. chapter one general introduction 1.1 ...