Measure, Understand and Improve Customer Experience | MCorp Consulting

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Information about Measure, Understand and Improve Customer Experience | MCorp Consulting
Business & Mgmt

Published on March 14, 2009

Author: Michael_Hinshaw

Source: slideshare.net

Description

Customer experience is the competitive battleground of today’s economy. That's why tracking and understanding it is so important; but it’s difficult for most companies to do...

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