Mba 505 Presentation

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Information about Mba 505 Presentation

Published on July 27, 2009

Author: adann

Source: slideshare.net

Telephoning in Business Communication By Adan A Noriega MBA 505

Overview Communication Telephoning Proper Phone Etiquette Speaking Clearly Ending the Call

Communication Extremely important in business Technological advancements have changed communication Some forms preferred to others Telephone remains relatively personal

Importance of Telephoning Quick form of Communication Alternative to Face-to-Face speaking Direct and Personal Fast & Efficient

Proper Etiquette Use a Pleasant Tone of Voice Practice Discretion Be Respectful Ask for Permission

Speaking on the Phone Speak clearly and succinctly Keep track of the time Do not rush, but do not talk longer than necessary Say what you need to say

Ending the Call End the call respecting the other caller (As the caller) If no one answered, leave a concise voicemail (Being called) If unable to answer, return call ASAP

Conclusion Communication Telephoning Proper Phone Etiquette Speaking Clearly Ending the Conversation

References Cal State Fullerton. Telephone Etiquette Guide. Retrieved July 26 2009. From Website: http://www.fullerton.edu/IT/Services/Telecom/FAQ/etiquetteguide.asp

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