Maximizing Business Value From Share Point

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Information about Maximizing Business Value From Share Point

Published on December 5, 2008

Author: gvaughan

Source: slideshare.net

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A governance presentation at the June 2008 Regional SharePoint Users Conference in D.C.

Maximizing Business Value from SharePoint : A Management and Governance Perspective By Gary Vaughan Senior SharePoint Advisor, Worldwide Information Network Services, Inc. (WINS) Regional SharePoint Users Conference Dulles, Va., 6/28/08

Problem Chaos? ( Gartner, Forrester, CMS Wire ) Challenge: “go from unmanaged to managed environment” (Kraft) Key Questions: Will SP work? Will users use it? Are results worth the investment? Problem is more managerial than technical

Chaos? ( Gartner, Forrester, CMS Wire )

Challenge: “go from unmanaged to managed environment” (Kraft)

Key Questions:

Will SP work?

Will users use it?

Are results worth the investment?

Problem is more managerial than technical

The Blind Men and the Software Platform: What is SP? CMS Portal Web Site Wiki, Blog Team Space! Looks like an elephant to me …!!?? A “Toy”… and my “Turf”!! USER

Potential of MOSS A platform rather than an app “ Peeling the onion” re functionality & governance SP limits: not CMS OOB, “just add water”… Just because MOSS can do it, doesn’t mean you should! (e.g. records management?) Automate old (Katrina, Red Cross) vs. reengineer new (reorg, Christian Aid) Road maps, Case studies, PM tools, ref’s

A platform rather than an app

“ Peeling the onion” re functionality & governance

SP limits: not CMS OOB, “just add water”…

Just because MOSS can do it, doesn’t mean you should! (e.g. records management?)

Automate old (Katrina, Red Cross) vs. reengineer new (reorg, Christian Aid)

Road maps, Case studies, PM tools, ref’s

Many actors in SharePoint… Developers Administrators Bosses Users Know code Magicians Money no object! Know app Traffic cops Keep up with demand! Know “system” “ Operators” More with less! Know their job Share- what ? Where’s the light switch…now! the bureaucracy-

Know code

Magicians

Money no object!

Know app

Traffic cops

Keep up with demand!

Know “system”

“ Operators”

More with less!

Know their job

Share- what ?

Where’s the light switch…now!

the bureaucracy-

What is governance? Definitions Rules, roles & responsibilities How to best deliver this “message” Balance organic growth & structure Reinforcing elements in governance Various contexts and scenarios

Definitions

Rules, roles & responsibilities

How to best deliver this “message”

Balance organic growth & structure

Reinforcing elements in governance

Various contexts and scenarios

Tiering of Governance

Microsoft “Technical” Checklist Project, operations management Development, configuration Infrastructure Operational concerns Education and training Navigation, taxonomy and search Need to get beyond technology and “evangelism” …& toward management

Project, operations management

Development, configuration

Infrastructure

Operational concerns

Education and training

Navigation, taxonomy and search

Need to get beyond technology and “evangelism” …& toward management

SP Implementation Principles Forging a diverse team is critical Business process trumps IT Phasing is key – with lots of planning up front SP is not alone – factor in alternatives and legacy (be practical) Implementation is organic , user-driven… But , you need a framework , discipline (mgt) Let the Force be with you!

Forging a diverse team is critical

Business process trumps IT

Phasing is key – with lots of planning up front

SP is not alone – factor in alternatives and legacy (be practical)

Implementation is organic , user-driven…

But , you need a framework , discipline (mgt)

Let the Force be with you!

Strategic Planning Vision Legacy and alternatives Target apps and audience Culture of organization Infrastructure Examples: FAA, DAI

Vision

Legacy and alternatives

Target apps and audience

Culture of organization

Infrastructure

Examples: FAA, DAI

Communications and Training Forge a team (harness diversity) Do pilots (formal, informal) Train to task (a spectrum) Make your “pitch” (“marketing”) Examples: Pilots (learn from WSS) Teamwork and momentum

Forge a team (harness diversity)

Do pilots (formal, informal)

Train to task (a spectrum)

Make your “pitch” (“marketing”)

Examples:

Pilots (learn from WSS)

Teamwork and momentum

Management Executive support: passive and active get it in writing and publicize Target limited resources do cost/benefit analysis (transparency) “ guide” deployment to best return Draft a timeline with milestones Project management tools Share your success

Executive support:

passive and active

get it in writing and publicize

Target limited resources

do cost/benefit analysis (transparency)

“ guide” deployment to best return

Draft a timeline with milestones

Project management tools

Share your success

Road Maps McKesson Corp “Rock Star” advice Charts phases of growth Treats SP as a “business” that is managed Different tactics for different groups (politics) GCN RFP checklist for collaboration software 4 steps from SUGNOVA governance white paper Fit these models to your organization!

McKesson Corp “Rock Star” advice

Charts phases of growth

Treats SP as a “business” that is managed

Different tactics for different groups (politics)

GCN RFP checklist for collaboration software

4 steps from SUGNOVA governance white paper

Fit these models to your organization!

Takeaways SP part of Web 2.0 revolution Many “cooks” required; adoption takes time SP can fail without governance, management Requires unprecedented planning/teamwork Go beyond the MSFT Governance Checklist Road maps can help (a conscious process) SP and MOSS still evolving in the “real world”

SP part of Web 2.0 revolution

Many “cooks” required; adoption takes time

SP can fail without governance, management

Requires unprecedented planning/teamwork

Go beyond the MSFT Governance Checklist

Road maps can help (a conscious process)

SP and MOSS still evolving in the “real world”

Key Management References Microsoft SP Governance Checklist Topic Overview: MOSS 2007, Forrester Case studies: INEGI help desk (Mexico) Hanley web site (vision, metrics) Crossing the chasm (book, Moore) McKesson Road Map ( viz alpha list ) Feedback on our SUGNOVA Governance White Paper!

Microsoft SP Governance Checklist

Topic Overview: MOSS 2007, Forrester

Case studies: INEGI help desk (Mexico)

Hanley web site (vision, metrics)

Crossing the chasm (book, Moore)

McKesson Road Map ( viz alpha list )

Feedback on our SUGNOVA Governance White Paper!

Thank you! Gary Vaughan, Senior SharePoint Advisor Office of eDiplomacy, State Department WINS Email: [email_address] , Web: www.winsnetworks.com (WINS) www.state.gov/m/irm/c23839.htm (eDiplomacy) http://www.developmentex.com/member/glvconsulting (Gary Vaughan site/blog)

Gary Vaughan, Senior SharePoint Advisor

Office of eDiplomacy, State Department

WINS

Email: [email_address] ,

Web:

www.winsnetworks.com (WINS)

www.state.gov/m/irm/c23839.htm (eDiplomacy)

http://www.developmentex.com/member/glvconsulting (Gary Vaughan site/blog)

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