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MattressFirm Firming Up Expansion and Growth with Microsoft Services

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Information about MattressFirm Firming Up Expansion and Growth with Microsoft Services
Technology

Published on February 18, 2014

Author: Ideba

Source: slideshare.net

Description

This infographic tells the story of how MattressFirm enhanced customer service and reduced sales training by 70% to meet expansion needs.
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Firming up expansion and growth Mattress Firm profile Market outlook 87% of companies use an integrated business planning process to drive better agility and growth through their Supply Chain Companies with strong supply chain visibility and analytics capabilities are almost twice as likely to be in the top 20% of business growth than firms that don’t 45+ U.S. markets served 40 distribution centers serving over 1000 stores 2,000+ employees Sources: Global Survey of Supply Chain Progress, CSC; Where is the Value in Integrated Business and Operations Planning?, The Link; Mattress Firm Mattress Firm enhances customer service and reduces sales training by 70% to meet expansion needs Mattress Firm’s legacy ERP system had become dated. Due to technical limitations, it couldn’t support the company’s expansion as it envisions growth to over 2,500 stores in the U.S. alone. Working with Microsoft Consulting Services, Mattress Firm was able to reduce costs, and reduce training time by 70%. Mattress Firm also is able to operate the business more efficiently and effectively through the 40 distribution centers and should be able to actually reduce the amount of inventory while turning product even quicker. After identifying the pain points surrounding its legacy ERP system and the functionality required for a new one, Microsoft Services customized a Microsoft Dynamics for Retail solution to meet their specific business needs for the present and into the future. Combining strong understanding of the business with solutions expertise and Dynamics solution product knowledge, Microsoft Services provided recommendations to improve Mattress firm's organizational agility. “They seemed to have a good grasp of our business and how Microsoft Dynamics for Retail could be customized to how we operate. They were able to spend time in our stores and warehouses, and with our finance people to figure out how we do business so we could tailor the solution to the ultimate end-user.” —Steven Fendrich Chief Strategy Officer, Mattress Firm Learn how to enhance customer service with Microsoft Services Dynamic Solution

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