Published on March 11, 2009
Managing Conflicts Nick Graham Assistant Head of Legal & Democratic Services
Global Thermo-nuclear war Litigation Mediation Negotiation
Lawyer to Client ratio USA: 1 in 200 Japan: 1 in 9,000
'Discourage litigation. Persuade your neighbors to compromise whenever you can. Point out to them how the nominal winner is often a real loser - in fees, and expenses, and waste of time. As a peacemaker the lawyer has a superior opportunity of being a good man . . . Never stir up litigation. A worse man can scarcely be found than one who does this.' Abraham Lincoln 'Notes on the Practice of Law'
The Court's approach to managing conflict COSTS & complexity
What is mediation? What are the benefits? How does it work?
Stages in the Mediation Process Preparation Opening Putting the case Exploration Uncovering “interests” Getting creative Formulating proposals Writing agreement
Stages in the Mediation Process
Putting the case
Negotiation Positional bargaining Principled negotiation
Separate people from the problem Focus on interests not positions Invent options for mutual gain Use objective criteria Getting to Yes: Ury & Fisher
Separate people from the problem
Focus on interests not positions
Invent options for mutual gain
Use objective criteria
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Conflict Management Strategies - Home - Managing Conflict & Empowering People - conflict management Federal Way WA - 1000 Town Center NE, Tacoma, WA, 98422
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Conflict at work takes many forms. It may be that two workers simply don't get on; or that an individual has a grievance against their manager.