Management Learnings From Dabbawalas

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Information about Management Learnings From Dabbawalas

Published on June 21, 2008

Author: sathitharan

Source: slideshare.net

MANAGEMENT LEARNINGS FROM DABBAWALAS STALIN SATHITHARAN.V

THEY ARE DABBAWALAS

THEIR ACHEIVEMENTS SIX SIGMA PERFORMANCEOF 99.99999 ISO CERTIFIED GUINESS WORLD RECORD BEST TIME MANAGEMENT OF THE WORLD FEATURED IN RIPLEY’S BELIEVE IT OR NOT

SIX SIGMA PERFORMANCEOF 99.99999

ISO CERTIFIED

GUINESS WORLD RECORD

BEST TIME MANAGEMENT OF THE WORLD

FEATURED IN RIPLEY’S BELIEVE IT OR NOT

 

KEEP OPERATIONAL COSTS TO MINIMUM Cycles & hand carts No costly posh offices

MINIMUM CAPITAL INVESTMENT No fuel vehicles Invest hard work Bank on honesty

SERVE ONLY THE CUSTOMERS Deliver the goods on time They keep us in business

COMPLEXITY OPPOSES COMPLIENCE Simple procedures Plain language of communication

MARKING A DABBA VLP 9 EX 12 3 E

NEVER DEVIATE FROM YOUR CORE COMPETENCY Marketing of FMCG failed

DABBAWALA & AIRTEL

DONOT BE OVER DEPENDENT ON TECHNOLOGY 116 years old and do not completely rely on technology

FLAT ORGANISATION Every one are share holders- BOSS 25-30 employees are headed by one head

ORG PRESIDENT VICE PRESIDENT 13 Members ORGANISATION STRUCTURE TREASURER HEAD 5 MEMBERS GENERAL SECRETARY

CO OPERATION Competition only in collection of boxes

KEEPS EXTRAS FOR FAULT TOLERENCE 1: 20 employees are kept as reserve They get the same wages as others

COMMITMENT MATTERS NOT QUALIFICATION 85% are illiterate 15% failures of 8 th standard

KNOW THE IMPLICATION OF FUTURE Wrong delivery gets the heat from every one

BUILD AROUND EXISTING INFRASTRUCTURES Existing transportation facility - Train

ABANDON BAD CUSTOMERS When the dabbas are not ready on time for 3 days – DROP THE CUSTOMER

STRIKE MEANS SUICIDE-WORK IS LIFE Never on strike for 116 years Sort out differences amicably

PENALIZE EMPLOYEES FOR NON COMPLIENCE Penalize for not wearing full uniform Misbehavior, leaves with out prior information

DONOT TRANSFER EMPLOYEES OFTEN They lose customer knowledge, customer trust is wasted, takes time to accustom

HIGHSALARY ALONE CANNOT RETAIN EMPLOYEES Keep the employees emotionally united, Respect, relationship, ownership and no fear factor.

BE HUMBLE AND DONOT BOAST ON SUCCESS Never be media savvy Respect the customers

THANK YOU HAVE A NICE DAY

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