Published on June 21, 2008
MANAGEMENT LEARNINGS FROM DABBAWALAS STALIN SATHITHARAN.V
THEY ARE DABBAWALAS
THEIR ACHEIVEMENTS SIX SIGMA PERFORMANCEOF 99.99999 ISO CERTIFIED GUINESS WORLD RECORD BEST TIME MANAGEMENT OF THE WORLD FEATURED IN RIPLEY’S BELIEVE IT OR NOT
SIX SIGMA PERFORMANCEOF 99.99999
GUINESS WORLD RECORD
BEST TIME MANAGEMENT OF THE WORLD
FEATURED IN RIPLEY’S BELIEVE IT OR NOT
KEEP OPERATIONAL COSTS TO MINIMUM Cycles & hand carts No costly posh offices
MINIMUM CAPITAL INVESTMENT No fuel vehicles Invest hard work Bank on honesty
SERVE ONLY THE CUSTOMERS Deliver the goods on time They keep us in business
COMPLEXITY OPPOSES COMPLIENCE Simple procedures Plain language of communication
MARKING A DABBA VLP 9 EX 12 3 E
NEVER DEVIATE FROM YOUR CORE COMPETENCY Marketing of FMCG failed
DABBAWALA & AIRTEL
DONOT BE OVER DEPENDENT ON TECHNOLOGY 116 years old and do not completely rely on technology
FLAT ORGANISATION Every one are share holders- BOSS 25-30 employees are headed by one head
ORG PRESIDENT VICE PRESIDENT 13 Members ORGANISATION STRUCTURE TREASURER HEAD 5 MEMBERS GENERAL SECRETARY
CO OPERATION Competition only in collection of boxes
KEEPS EXTRAS FOR FAULT TOLERENCE 1: 20 employees are kept as reserve They get the same wages as others
COMMITMENT MATTERS NOT QUALIFICATION 85% are illiterate 15% failures of 8 th standard
KNOW THE IMPLICATION OF FUTURE Wrong delivery gets the heat from every one
BUILD AROUND EXISTING INFRASTRUCTURES Existing transportation facility - Train
ABANDON BAD CUSTOMERS When the dabbas are not ready on time for 3 days – DROP THE CUSTOMER
STRIKE MEANS SUICIDE-WORK IS LIFE Never on strike for 116 years Sort out differences amicably
PENALIZE EMPLOYEES FOR NON COMPLIENCE Penalize for not wearing full uniform Misbehavior, leaves with out prior information
DONOT TRANSFER EMPLOYEES OFTEN They lose customer knowledge, customer trust is wasted, takes time to accustom
HIGHSALARY ALONE CANNOT RETAIN EMPLOYEES Keep the employees emotionally united, Respect, relationship, ownership and no fear factor.
BE HUMBLE AND DONOT BOAST ON SUCCESS Never be media savvy Respect the customers
THANK YOU HAVE A NICE DAY
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