Manage underperformance

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Information about Manage underperformance
Business & Mgmt

Published on July 9, 2013

Author: PowerHour

Source: slideshare.net

Description

Slides to accompany a bite-size training session on managing under-performing people at work, and raising those difficult issues. It is NOT about disciplinary action. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT

Manage Underperformance Http://www.power-hour.co.uk – Bite Size Training Materials Manage Underperformance

Manage Underperformance Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013 By the end of the Power Hour you will be able to: • Recognise 4 main reasons for underperformance at work. • Have a performance improvement conversation with someone. • Draw up a Performance Improvement Plan.

Manage Underperformance Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013 Underperformance is USUALLY due to… A lack of KNOWLEDGE A lack of SKILL Poor ATTITUDE/Low MOTIVATION Lack of RESOURCES or PROCESSES

Manage Underperformance Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013 Approaches to managing underperformance If the problem is lack of knowledge… We need to tell/educate the other person. If the problem is lack of skill,… We need to train them. If the problem is lack of ‘will’… We need to motivate, influence and persuade them. If the problem is lack of resources/poor processes… We need to solve a problem (or escalate the issue to the next level).

Manage Underperformance Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013 A Performance Improvement Conversation Approach Situation Impact Change Consequences

Manage Underperformance Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013 A Performance Improvement Plan • A written Performance Improvement Plan makes sure everyone has the same understanding and makes things easier to monitor and review. • A good plan will include: – Objectives to Achieve – Specific Actions to Take – Success Criteria – Date for Review

Manage Underperformance Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013 Make it Work at Work What are you going to DO as a result of this Power Hour Session?

Manage Underperformance Http://www.power-hour.co.uk – Bite Size Training MaterialsHttp://www.power-hour.co.uk – Bite Size Training Materials 2013 These slides have been produced as an optional resource to support a Bite-Size Training session on this subject. A full set of materials, including detailed Session Leader’s Guide, Delegate Workbook and supporting activities can be purchased from our Training Shop Our Training materials are licence-free, but are for use by the purchaser only. They CANNOT be passed or sold on.

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