Make Things People Want & The Hollow Factory...

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Information about Make Things People Want & The Hollow Factory...
Business & Mgmt

Published on November 27, 2012

Author: gamages



A talk given at the IAB France & Hyper Island Workshop in Paris, 27th November 2012

john v willshire smithery LTD @willsh


7 years at PHD Media in London,latterly As Chief Innovation Officer

let me takeyou back tothe Glasgow2012olympics...

North korea andsouth korea havebeen enemies for over 70 years

so It’s aprobably nota good ideato mix theirflags up


Wednesday 15th July, Hampden Park, GlasgowNorth Korea Vs Columbia


REALLYnot happy

The players come back out, eventually.North korea win 2-0.

and then, the strangest of apologies is issued...

“ It wasnt a real flag, it was a flag on a video graphic ” Paul deighton, locog chief executive

Real not Real eh?

this story tells ustwo things

1. Scottishpeople aren’tafraid ofnorth korea

2. digital and physical aren’t different ‘things’...

“all our metaphors are broken.The network is not a space, and it’s not time, it is some other kind of dimension entirely. ” @jamesbridle

“all our metaphors are broken.The network is not a space, and ” it’s not time, it is some other kind of dimension entirely. @jamesbridle

let’s think aboutProduct, Brand andmedia metaphors...

The factory makes an end product...

end product impliesstasis, or even death

We have made a thing,and it is finished

products today arenever finished.They’re justplatforms forpeople to build on...

“A brand is simply acollection of perceptions in the mind of the consumer” Feldwick, 1991

hey, let’s find out whatthese perceptions are and put them in an onion...

if your brand is a bit shit, coat it with other stuff tooOh look, it’s a bruce Lee Nokia N96

A brand today is morelike a bittorrent file...

“ a mechanical metaphor, the infamous transmission model ” Prof. Mark Hobart, SOAS, on the dominant media metaphor

media:let’s shout at people

media: a rented home for afixed idea...


innovation as incrementalimprovement

Six Sigma seeks to improvethe quality of processoutputs by identifying andremoving the causes ofdefects and minimizingvariability in manufacturingand business processes. Wikipedia

makeproductefficientlymake brandvaguelyinteresting& buy loadsof media

“The best minds of my generationare thinking about how to makepeople click ads” ” Jeff Hammerbacher

we need tofind newmetaphors...

“ media is the connectivetissue of society ” clay shirky, cognitive surplus

“ media is a vehicle for knowledge ” cesar hidalgo MIT media lab

“ just like Mediabuildings, devices, is hybrid, spaces, events etc. Nothing is all-digital any more that it’s all-physical. ” Dan Hill, @cityofsound

edia is product is brand is medoduct is brand is media is produrand is media is product is bran edia is product is brand is medoduct is brand is media is produrand is media is product is bran edia is product is brand is medoduct is brand is media is produrand is media is product is bran

we need new metaphors todeal with what comes next

1. more clients will bemaking things locally

rebalancingeconomies towards manufacture

“reshoring” shipping costs up? labour costs as % down?Then you bring it back home

2. people care moreabout what they buy

“ The internet is biased towards fact.  People don’t care about your brand mythology, they care about where your product is made and what’s in it. ” douglas rushkoff

3. the things are... ALIVE!!!!

“ SPIMES: MaterialInstantiations of an immaterial system ” Bruce Sterling

“Physical things directly connected totheir metadata about useand constructioN ” Matt Jones, Berg

media ships as part of every product

“My Tuna isa spime” Dan Williams @iamdanw

the infrastructureis evolving quickly

it will onlyget a lot,lotstranger

The NEw yorker, 1946

1. Clients will be closer to making things...2. people will look more closely at the things they buy...3. Things contain media for agencies to create for...

but what doclients & agencies know about making things?

you are theruiners of allthingsgood bill hicks on marketers

C3podemeanshimselffor a washingmachine


The StarWarsHolidaySpeciallooksclassy incomparison

you are theruiners of allthingsgood

though actually...

people stoppedcaring in1999

so what is actually being ruined here?


there isnothing inhere that’sinterestingget meDarth Vadar

you are theruiners of allthingsgood

So how might you go about it instead?

less world buildingworld borrowing more

the labourtheory of value

developed ...andby adam later bysmith... karl marx

modern economics: the value of a thing isdetermined by what one is willing to give up to obtain the thing

The labour theory of valuethe value of something isdetermined by the labourthat went into itsproduction

Field Notes

£0.99 £3.33per pad per pad

We’d ratherbuy this world...

...thanthis world

“marketing isworld building.With unlimitedbandwidth wecan now showyou the world.” @TobyBarnes

To Do a common thinguncommonly wellbrings success henry john heinz

“ I’m really interested in the making of ‘it’ -where the making is part of the ” story of the ‘it’... thomas heatherwick

Marx washalf right...

it’s not about themeansof production

it’s about themeaningin production

uponlayer uponlayer uponlayer upon

Labour theoryof brand value:make every product withthe infinite canvas ofthe internet in mind Picture: Greg Petchkovsky



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