Published on March 6, 2014
MAILCOM 2014 - Atlantic City, NJ. – February 10-13 Session#: LD386 Title: Twenty Ways to Manage Your Operation Like Ben Franklin Scheduled For: Wednesday, Round Eight, 9:30 – 10:30 AM Presented By: Marlene O’Hare, CMDSM, MDP Supervisor Office Services Linde North America, Inc. James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB National Operations Manager - Chubb Canon Business Process Services, Inc. Nick Staffieri, CMDSM Senior Operations Manager MCS Management Services Please be courteous to others and turn all communication devices to silent mode
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Who was Benjamin Franklin? • • • • • Born in Boston MA, January 17, 1706 Youngest of 10 sons (15th) of 17 children Died in Philadelphia PA, April 17, 1790 “Ordinary Citizen” “Jack of All Trades” MAILCOM 2014 - Atlantic City, NJ. – February 10-13 3
Who Was Dr. Benjamin Franklin? • • • • • • • • • • • • • Founding Father Revolutionary of Fiery Passion Scientist Business Strategist Librarian -- Started 1st circulating library Abolitionist – Started Society to Abolish Slavery Philanthropist – Started American Philosophical Society Diplomat to Foreign Nations Writer & Humorist – Patron Saint of Printing Musician – Invented Glass Armonica Inventor of Ingenious Devices Governor, Ambassador, Alderman, J.P., Postmaster, Clerk Statesman MAILCOM 2014 - Atlantic City, NJ. – February 10-13 4
Who Was Dr. Benjamin Franklin? • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • INVENTOR - Stove, lightning rod, bifocals and many others... MEDICINE - Founded 1st U.S. Hospital BANKING - Well known for maxims on thrift AGRICULTURE - Introduced several crops to U.S. ELECTRICAL - Experiments and theories - Kite & Key INSURANCE - Started 1st insurance company HEATING - Franklin stove COOLING - Had three methods of cooling EDUCATOR - Involved in founding two colleges OPTOMETRIC - Bifocal glasses LIBRARIES - Started 1st circulating library JOURNALISM - Wrote for several early newspapers PUBLIC SAFETY - Started 1st police department PUBLIC SAFETY II - Started 1st fire department RELIGION - Introduced idea of prayer in Congress MILITARY - Colonel in Militia MASONIC - Grand Master of Pennsylvania DIPLOMAT - Ambassador to England Minister to France COMMUNITY SERVICE - Street lighting, paving and cleaning UNIONS - Started Leather Apron Club BUSINESSMAN - Owned and operated several businesses SALESMAN - Expert at marketing and sales MERCHANT - Operated store as part of printshop HUMORIST - Considered America's 1st writer of humor TRAVELER - Traveled extensively throughout U.S. FORECASTER - Published Poor Richards "Almanack" FUND RAISER - Originated matching contributions idea SAILING - Designed "sea anchors" CARTOONIST - Drew 1st cartoon in an American newspaper LINGUIST - Studied several languages and designed a phonetic alphabet CARTOGRAPHER - Mapped the Gulf Stream and Routes for the post office PHILANTHROPIST - Organized fund raising and contributed to many worthwhile causes MENTOR - Acted as a counselor and guide to many of his contemporaries MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Less Talk, More Action Well done is better than well said. • • • • Talk is cheap. Talking about a project won’t get it completed. Eventually people begin to question your credibility. Taking action and seeing the task through is the only way to get the job done. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
’ Never leave till tomorrow what you can do today. • Don’t get hung up on procrastination. • Develop clear measureable goals. • What are you putting until tomorrow that could make a difference in your life today? MAILCOM 2014 - Atlantic City, NJ. – February 10-13
By failing to prepare, you prepare to fail. • A plan is needed to accomplish your goals. Charging in without any thought to the end result and how to achieve it, is a sure way to fall flat on your face. • Think like a Boy or Girl Scout. Have a realistic plan of attack and a systematic approach for where you need to be. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
’ When you are finished changing, you are finished. • Change is inevitable. • The stronger we fight against it, the more time and energy it consumes. Give up the fight. • Focus on proactively making positive changes, instead of having change merely thrust upon you. • Wherever possible, try to view change as a positive instead of a negative. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Never confuse motion with action. • Do you run around doing things, rushing from one meeting or event to the next, without achieving a great deal. • How much busy work are you proud of? • How much of that running around improves anyone’s life for the better? • Make your motion mean something. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Don’t fear mistakes. You will know failure. Continue to reach out. •Fear of making mistakes, we become scared to try new things. •Fear leaves us nestled in our comfort zone. •Staying in your comfort zone rarely leads to greatness. •Taking risks and giving yourself permission to make mistakes, will ultimately lead you to whatever your version of success may be. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
All mankind is divided into three classes: Those that are immovable, those that are moveable, and those that move. • There is a reason we use the expression, movers and shakers. • Movers are the ones who take action, the people that get things done, while the immoveable are sitting around scratching their heads wondering how others could be so successful. • Which group do you belong to? MAILCOM 2014 - Atlantic City, NJ. – February 10-13
To succeed, jump as quickly at opportunities as you do at conclusions. • Opportunities are everywhere. The trick is being quick enough and smart enough to seize them when they arise. • Instead of jumping to the conclusion that something won’t work or can’t be done, allow yourself the freedom to ask, what if? MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Be at war with your vices, at peace with your neighbors, and let every new year find you a better man. • We all have vices of some description. The key is to keep them under control or preferably eradicate them entirely. • Be kind to those around you whether they are neighbors, family, co-workers or friends. Never accept that you have finished growing as a person. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
There are three extremely hard things: steel, a diamond, and to know one’s self. • Understanding ourselves is not easy. • We may not want to see ourselves for who we really are. • Start by being brutally honest with yourself. It’s easier to hold onto a romanticized version of our selves or to simply view ourselves through other people’s eyes. • Follow through with understanding, compassion and acceptance. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
’ Who had deceived thee so often as thyself. • We spend so much time worrying about other people hurting us, yet fail to comprehend the damage we inflict on ourselves. • Using negative self-talk, lying to yourself or indulging in addictive behavior you are self-sabotaging. • Life can dish up enough challenges without adding to the mix. • Be kind to yourself. • Treat yourself like you would a best friend. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
’ Energy and persistance conquer all things. • Achieving our goals can be downright exhausting. • There will be days when you want to give up. • There will be times when your energy levels flatline and you wonder why you bother getting out of bed. • Yet you push forward, day after day because you believe in yourself and you have the determination and strength to back up that belief. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Life’s tragedy is that we get old too soon and wise too late. • Who hasn’t had the thought – I wish I could know then, what I know now? • Unfortunately there is no time machine; there is no going back. • The key is to wise up as early as you can to start forging a life of purpose, achievement and happiness. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
An investment in knowledge always pays the best interest. • Finish better than your beginnings. • Create your own set of values to guide your actions. • Create solutions for seemingly impossible problems. • Become revolutionary for experimentation and change. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Diligence is the mother of good luck. • • • • Break your goals into small units of work, and think only about one unit at a time. Spend most of your time working on the task in front of you, and avoid dreaming too much about the big goal. Finish what’s important and stop doing what’s no longer worthwhile. Don’t stop doing what you considered worth start unless there’s a good reason to give it up. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Creditors have better memories than debtors. • Work hard to watch your costs • Deliberately cultivate your reputation and legacy. • Put your efforts into building relationships with people you can trust and count on, and make sure those same people can trust and count on you. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Wise men don’t need advise. Fools won’t take it. • Put your efforts into building relationships with people you can trust. • Get good at saying “no” to other people. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Well done is better than well said. • Strive to be authentic. • Be as honest with yourself as you can about what you want and why you do what you do. • Always look for ways to doing things better and faster. • Be on the lookout for tasks you do over and over again, and look for ways of improving how you do them. • Build solid processes that last and that run without your attention. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
Tell me and I forget Teach me and I remember Involve me and I learn. • All education is self-education • Seek first to educate/manage yourself, then to educate/manage others. • Influence is more important that victory. • Incentive is everything. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
The doorstep to the temple of wisdom is a knowledge of our own ignorance. If a man empties his purse into his head, no one can take it from him. The doors of wisdom are never shut. MAILCOM 2014 - Atlantic City, NJ. – February 10-13
MAILCOM 2014 - Atlantic City, NJ. – February 10-13
James P. Mullan, CMDSM, EMCM, MDP, MDC, CSSGB National Operations Manager - Chubb Canon Business Process Services, Inc. 15 Mountain View Road Warren, NJ 07059-6711 Tel 908-903-2869 / Cell 201-779-9355 www.cbps.canon.com email@example.com firstname.lastname@example.org Marlene O’Hare, CMDSM, MDP Linde North America, Inc. 575 Mountain Ave Murray Hill NJ 07974 908-771-1275 W 908-906-4961 C marlene.o’email@example.com www.linde.com NIck Staffieri, CMDSM Senior Operations Manager MCS Management Services firstname.lastname@example.org @nickstaffieri MAILCOM 2014 - Atlantic City, NJ. – February 10-13
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