Lone Working Qbe Standards 1

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Information about Lone Working Qbe Standards 1
Business & Mgmt

Published on September 2, 2009

Author: QBEEuropeRiskManagement

Source: slideshare.net


QBE's short guide to the management of lone/remote workers and the employer's responsibilities. It lists best practices, legal requirements and includes guidance and other information.

Lone Working Lone Workers work by themselves without close or direct supervision. They can be in fixed establishments or working away from their fixed base. This can include remote workers with no particular base. If unmanaged lone workers can develop their own unsafe systems of working which may result in accidents and claims. They can be at risk simply because they cannot be directly supervised and do not have access to normal facilities at a fixed base. MINIMUM STANDARDS 1. No person should be required to work in isolation, so far as is reasonably practicable. 2. Specific tasks and job roles which unavoidably involve or require a person to work alone are subject to a separate documented risk assessment, taking into consideration any particular risk factors. These may be particular to the work environment, the nature of work itself or the individual e.g. Risk of violence/harassment, women and young persons, cash handling, night working, fitness of the individual, and devices and procedures to contact/monitor the lone worker. Any controls deemed necessary are suitably implemented after the appropriate consultation with the workforce. 3. All locations where individuals work alone are covered by a system ensuring that the area is suitable, and well maintained with plant and equipment free from defects. 4. Where necessary there is a proven system in place for checking on the status of the lone worker at established regular intervals. 5. If a person is required to work alone, they are properly trained and of responsible nature. 6. A system is in place for lone workers to summon assistance in emergency situations. 7. Occupational health, absence management, and emergency and first aid arrangements are in place to cover lone worker requirements as per the rest of the workforce. BEST PRACTISE • Identify lone working in the organisation and develop a specific policy. • Bespoke safe working procedures & guidelines are incorporated into health & safety training for lone workers to validate competence and address any particular needs. • Technological solutions are considered and utilised where appropriate e.g. tagging, lone working management software applications and alarms. LEGAL REQUIREMENTS There are few legal restrictions on lone working but the general duties under the Health & Safety at Work Act 1974 (principles actionable under common law) and Management of Health & Safety at Work Regulations 1999 will apply. The requirement to carry out a suitable and sufficient risk assessment and implementation of the necessary controls so far as is reasonably practicable will be crucial in determining whether the risk will be acceptable. A court’s interpretation as to whether controls employed are ‘suitable and sufficient’ will arguably be more onerous in lone working situations. Other statutory legislation is applicable to lone working as to all other employees. When considering whether arrangements for lone workers are adequate employers should consult HSE and other guidance. GUIDANCE & USEFUL INFORMATION • HSE: Working Alone in Safety – Controlling the Risk of Solitary Work (INDG73 rev. 2002) • GMB: Guide to working alone (undated) • LHC: London Hazards Centre Fact sheet – Lone Working (2000) • UNISON: Working Alone – A Health & Safety Guide on Lone Working for Safety Representatives (2000) For further information contact RM@UK.qbe.com

Dear reader Thank you for taking the trouble to read this publication. QBE Risk Management believe that best practice organisations are those where senior individuals facilitate and engage in the processes of sensible risk management. We make this document available to all interest parties in an effort to share knowledge and promote good practise. Our services are available only to clients insured by QBE in Europe. Our insurance products are sold through insurance brokers. We cannot offer advisory services to anyone else, however we would be delighted to hear if you have found this document useful or believe there are risk management issues that do not receive appropriate attention in the media. Regards QBE Risk Management Team email: RM@uk.qbe.com www.QBEeurope.com/RM Disclaimer This document has been produced by QBE Insurance (Europe) Limited (“QIEL”). QIEL is a company member of the QBE Insurance Group. Readership of this Forum does not create an insurer-client, advisor-client, or other business or legal relationship. This Forum provides information about the law to help you understand and manage risk within your organisation. Legal information is not the same as legal advice. This Forum does not purport to provide a definitive statement of the law and is not intended to replace, nor may it be relied upon as a substitute for specific legal or other professional advice. QIEL has acted in good faith to provide an accurate Forum. However, QIEL and the QBE Group do not make any warranties or representations of any kind about the contents of this Forum, the accuracy or timeliness of its contents, or the information or explanations (if any) given. QIEL and the QBE Group do not have any duty to you, whether in contract, tort, under statute or otherwise with respect to or in connection with this Forum or the information contained within it. QIEL and the QBE Group have no obligation to update this report or any information contained within it. To the fullest extent permitted by law, QIEL and the QBE Group disclaim any responsibility or liability for any loss or damage suffered or cost incurred by you or by any other person arising out of or in connection with your or any other person’s reliance on this Report or on the information contained within it and for any omissions or inaccuracies. QBE European Operations Plantation Place 30 Fenchurch Street London EC3M 3BD tel +44 (0)20 7105 4000 fax +44 (0)20 7105 4019 QBE European Operations is a trading name of QBE Insurance (Europe) Limited, no.01761561 ('QIEL'), QBE Underwriting Limited, no. 01035198 ('QUL'), QBE Management Services (UK) Limited, no. 03153567 ('QMSUK') and QBE Underwriting Services (UK) Limited, no. 02262145 ('QSUK'), whose registered offices are at Plantation Place, 30 Fenchurch Street, London, EC3M 3BD. All four companies are incorporated in England and Wales. QIEL and QUL are authorised and regulated by the Financial Services Authority. QUL is a Lloyd's managing agent. QMSUK and QSUK are both Appointed Representatives of QIEL and QUL.

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