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Lone Wolf Presentation

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Information about Lone Wolf Presentation
Education

Published on April 22, 2008

Author: WoodRock

Source: authorstream.com

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Slide1:  Lone Wolf Seminar Power of No2 Call System March 23, 2007 Presented by: Kim DeMotte Josh Levey CALL SYSTEM Overview:  Philosophy / Background Prospecting Terminology Data Flow Script Design Pricing & ROI CALL SYSTEM Overview Catch and ReleaseTM:  Catch and ReleaseTM “Power of NO™ …works with companies and their managers to set limits that defend and ensure their strategic goals. Then we train why, when, where, and how to say NO based on those limits.” --by Kim DeMotte Philosophy / Background Qualification Process:  Qualification Process LQ – Logically Qualified EQ – Emotionally Qualified SQ – Self Qualified The “SIX” Touch System:  The “SIX” Touch System ™ Prospecting Verbiage:  Suspect Anyone we think has the potential to become a prospect Special Handle Any communication from PON2 Call System to a salesperson FTD Failed to Disqualify – PON2 Call System phrase for potential lead Lead Contact has shown interest, potential to become a prospect Prospect Timeframe / Budget / Need – ALL three are required Customer Contact who has purchased Referral A friendly referral from a satisfied customer Prospecting Verbiage Slide7:  Prospecting Spectrum Special Handle Customer Slide8:  FAIR/POOR FTD’s ARE RECYCLED BACK TO CALL CENTER NO MORE CALLS NQ-NON-QUALIFIED NQ-DO NOT CALL NQ-BAD NUMBER Call Cycle Varies per Length of Sell Cycle & Style 1 Year (Call Center) NON-WANTER Daily (Call Center) DIDN’T INFORM GATEKEEPER NO ANSWER 4-12 Months (Call Center) SH-FU 1 Day - Months (Sales Reps) WANTER-FTD SPECIAL HANDLE Slide9:  Data Flow The Pipeline 10,000 Names List PON2 Call System Contact Rate You receive FTD’s Special Handles who are ready to talk to you! You receive e-mail addresses and fax numbers of potentially interested people! NO MORE COLD CALLS!! Slide10:  Script Design Scripts are customized to your specifications and may include items such as: What is the current systems in use in your office? Do you want our representative to call you? IF NO, thank you. IF YES, our call center rep will collect the e-mail address and Fax number. We will e-mail you lead information within 24-hours After some use, the script can and will be revised to adjust the filter placed on the clientele being called. Pricing:  Pricing Our pricing models are built to meet your budgetary needs   Power of NO, out-of-the-box – Level 1 The sole purpose of each call is to apply the disqualification process Standard pricing based on per name/call Quantity discounts are available 2) Power of NO2, expanded responses – Level 2 The sole purpose of each call is to apply the disqualification process Captures E-mail address whenever possible Leaves Voice Messages whenever possible One customizable “drop-down” to capture additional information Standard pricing based on per name/call Quantity discounts are available   (Pricing continued on next slide) Pricing:  Pricing (Pricing models continued)   3)    Power of NO2, Project Bid Basis – Level 3 Project price determined on a case-by-case basis Filter After a Filter (SH-FU; Special Handle Diagnostic; FTD Qualifier) CRM Consultation  Direct Mail Marketing Customized Approach  Drip Campaign Data Reporting  Inbound Call Services Script Writing 4) Rent a Call System Representative (CSR) Monthly Reporting included plus standard pricing based on one CSR per one full month   5)      Pilot Projects   6)      Knowledge Transfer ROI:  ROI   1) Improve Sales Efficiency Cheaper to Outsource Cost of an FTD Where to Begin?:  Where to Begin? You provide or we will get a call list with names and phone numbers We consult with you to develop a viable script Set-up and implementation time approximately 1 week How many calls would you like us to make in a 1 month period. Possible options in reselling our Call Center Services

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