Published on April 6, 2014
Listening Skills By Sajjad Ahmad Awan PhD Research Scholar TE Planning Sajjad Ahmad Awan PhD Scholar 1
Sajjad Ahmad Awan PhD Scholar 2
Be Descriptive Be Timely Be Brief Be Useful Be Active Sajjad Ahmad Awan PhD Scholar 3
Emotional Intelligence Understand Your Partner’s Feelings Ask Appropriate Questions Paraphrase the Content Paraphrase Emotions Sajjad Ahmad Awan PhD Scholar 4
Sajjad Ahmad Awan PhD Scholar 5 Improves relationships Improves our knowledge Improves our understanding Prevents problems escalating Saves time and energy Can save money Leads to better results Listening Skills
Sajjad Ahmad Awan PhD Scholar 6 Listening Skills To perceive sound via the ear
Sajjad Ahmad Awan PhD Scholar 7 Listening Skills To concentrate on hearing something; heed or pay attention to Collins English Dictionary
1. Listen › Don’t interrupt › Let the speaker finish › Concentrate on what is being said and how it is being said › Make notes if this helps › Show the speaker that you are listening 2. Question › Check understanding 3. Summarise › Paraphrase what the speaker has just told you Sajjad Ahmad Awan PhD Scholar 8
The Principle of Listening and Responding How We Listen Listening Goals Listening Barriers Listening Skills Responding Skills Responding with Empathy Sajjad Ahmad Awan PhD Scholar 9
Sajjad Ahmad Awan PhD Scholar 10 Listen 45% Write 9% Read 16% Speak 30% Write Read Speak Listen
Listening vs. Hearing Selecting Attending Understanding Remembering Responding Sajjad Ahmad Awan PhD Scholar 11
Information Processing Barriers › processing rate › information overload › receiver apprehension Sajjad Ahmad Awan PhD Scholar 12 Chapter 5: Listening and Responding
Context Barriers › barriers of time and place › noise Sajjad Ahmad Awan PhD Scholar 13 Chapter 5: Listening and Responding
Self Barriers › self focus › emotional noise › criticism Sajjad Ahmad Awan PhD Scholar 14 Chapter 5: Listening and Responding
Sajjad Ahmad Awan PhD Scholar 15 Interrupting – knowing the answer Trying to be helpful Seeing discussion as competition Distraction - red flag words – emotional triggers Gap searching Listening Skills
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