Listening skills by sajjad ahmad awan ph d scholar

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Information about Listening skills by sajjad ahmad awan ph d scholar

Published on April 6, 2014

Author: MalikSajjadAhmadAwan

Source: slideshare.net

Listening Skills By Sajjad Ahmad Awan PhD Research Scholar TE Planning Sajjad Ahmad Awan PhD Scholar 1

Sajjad Ahmad Awan PhD Scholar 2

 Be Descriptive  Be Timely  Be Brief  Be Useful  Be Active Sajjad Ahmad Awan PhD Scholar 3

 Emotional Intelligence  Understand Your Partner’s Feelings  Ask Appropriate Questions  Paraphrase the Content  Paraphrase Emotions Sajjad Ahmad Awan PhD Scholar 4

Sajjad Ahmad Awan PhD Scholar 5  Improves relationships  Improves our knowledge  Improves our understanding  Prevents problems escalating  Saves time and energy  Can save money  Leads to better results Listening Skills

Sajjad Ahmad Awan PhD Scholar 6 Listening Skills To perceive sound via the ear

Sajjad Ahmad Awan PhD Scholar 7 Listening Skills To concentrate on hearing something; heed or pay attention to Collins English Dictionary

1. Listen › Don’t interrupt › Let the speaker finish › Concentrate on what is being said and how it is being said › Make notes if this helps › Show the speaker that you are listening 2. Question › Check understanding 3. Summarise › Paraphrase what the speaker has just told you Sajjad Ahmad Awan PhD Scholar 8

 The Principle of Listening and Responding  How We Listen  Listening Goals  Listening Barriers  Listening Skills  Responding Skills  Responding with Empathy Sajjad Ahmad Awan PhD Scholar 9

Sajjad Ahmad Awan PhD Scholar 10 Listen 45% Write 9% Read 16% Speak 30% Write Read Speak Listen

 Listening vs. Hearing  Selecting  Attending  Understanding  Remembering  Responding Sajjad Ahmad Awan PhD Scholar 11

 Information Processing Barriers › processing rate › information overload › receiver apprehension Sajjad Ahmad Awan PhD Scholar 12 Chapter 5: Listening and Responding

 Context Barriers › barriers of time and place › noise Sajjad Ahmad Awan PhD Scholar 13 Chapter 5: Listening and Responding

 Self Barriers › self focus › emotional noise › criticism Sajjad Ahmad Awan PhD Scholar 14 Chapter 5: Listening and Responding

Sajjad Ahmad Awan PhD Scholar 15  Interrupting – knowing the answer  Trying to be helpful  Seeing discussion as competition  Distraction - red flag words – emotional triggers  Gap searching Listening Skills

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