Published on March 7, 2014
Listening . . .
Group Members:Pranay Adhikari Kaustubh Barve Rewat Bharsakle Prathamesh Borade Harshal Changediya Pankaj Dagade Upendra Gandhe Sumit Gawali (01) (11) (15) (22) (27) (34) (42) (46)
Outline 1. 2. 3. 4. 5. 6. Introduction Classification Barriers Effective Listening Benefits Of Effective Listening in Organization Conclusion
Hearing vs Listening Hearing To perceive sound via the ear Listening Listening requires concentration so that your brain processes meaning from words and sentences.
Process of Listening
Types of Listening Appreciative Listening Empathetic Listening Comprehensive /Active Listening Critical / Analytical Listening
Appreciative Listening Listening for pleasure and enjoyment Describes use words how well speakers choose and
Empathetic Listening To provide emotional support Understand the type and intensity of feelings the speaker is experiencing without judgement Not necessary to agree the same way with speaker
Comprehensive / Active Listening Listening to understand the message of a speaker Focuses on accurately understanding the meaning of the speaker by verbal an non verbal communication
Critical / Analytical Listening Listening to evaluate a message for purposes of accepting or rejecting Focuses on evaluating whether a message is logical and reasonable Challenges the speaker’s message by evaluating its accuracy and meaningfulness, and utility Uses critical thinking skills
Barriers to Effective Listening
Environmental Barriers 1. The room too hot or too cold 2. The chair uncomfortable 3. The lighting too bright or too dim 4. Bad ventilation; stuffy/smoky atmosphere 5. Noise 7. Sights 6. Smells
Linguistic Barriers 2. Monotonous voice 3. Inappropriate tone 1. Jargon or specialist language 4. Complex sentences & 5. Hesitant manner vocabulary 6. Rate of Delivery
Personal Barriers 1.Preoccupied with own problems 3.Looking for every opportunity to interrupt 2.Thinking about own response without hearing speaker 4. Pseudo Listening
Psychological Barriers 1. Anger 2. Own anxiety 3. Frustration, inability to put across ideas 4. Status difference 5. Prejudice
Physiological Barriers 2. Hearing impairment 3. Tiredness 1. Headache 4. Discomfort, pain, illness 5. Poor eyesight
Perceptual Barriers The speaker and the listener sometimes see the same situation from a different point of view and this can affect understanding (e.g. parent and child). Examples of other perceptual barriers are: •Social/cultural background differences •Attitude unexpected •Expectations different •Appearance of speaker •Mannerisms •Accents
Content Barrier What the speaker is saying may also be a barrier to the listener: 1. 2. 3. 4. 5. 6. Subject of the discussion does not interest us Speaker goes on for too long Speaker is saying what we don't want to hear We have heard it all before Content is too difficult/simplistic Content is repetitious
What is Effective Listening? • • • Definition: Absorbing information Showing that you are listening and interested Providing feedback. Involves: Choice of right words and non verbal cues. Effective Listeners: Let speakers know they have heard and understood the speakers.
Essential requirements for Effective Listening Intensity Empathy Taking Responsibility
Why effective listening is important? Improves relationships Improves our knowledge Improves our understanding Prevents problems escalating Saves time and energy Leads to better results
Four techniques for Effective Listening • • • • Reflecting: Letting the other party know that what they are saying to us is being heard. Probing: Asking for additional information. Deflecting: Shifting the discussion to a different topic. Advising: Giving advice.
Do’s and Don'ts of effective communication Face the speaker and maintain The eye contact Be attentive but relaxed Give the speaker regular feedback Try to visualize things what speaker is saying Keep an open mind
Ask questions only to ensure understanding Pay attention to what isn’t said—to nonverbal cues Try to feel what the speaker is feeling Wait for the speaker to pause to ask clarifying questions video
BENEFITS OF EFFECTIVE LISTENING IN AN ORGANISATION
At workplace… • • • • • Effective listening skills leads effective communication Reduce misunderstanding Strong interpersonal relationship Faster work rate Personal growth
For an organisation… Retain talents Illustrates caring attitude Emotional intelligence - No conflicts Maintain reputation Discover more Uncover opportunities
Conclusion Essential Part of Communication Process In Building Relationships Source of Information
“ If we were meant to talk more than listen, we would have two mouths and one ear “ - Mark Twain
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