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Listen!

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Information about Listen!
Business & Mgmt

Published on January 23, 2014

Author: MEAPA

Source: slideshare.net

Description

A brief introduction to the value of listening to improve communication.
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Listen! Dr. Michael Edmondson

Establish eye contact Could a greater miracle take place than for us to look through each other's eyes for an instant? Henry David Thoreau

Be patient in response Why is patience so important? Because it makes us pay attention. Paulo Coelho

Relax

Keep an open mind

“help me understand”

Listen with intention

What isn’t said

confirm

Self-awareness

Have empathy

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