Liberty Overview

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Information about Liberty Overview
Health & Medicine

Published on February 25, 2014

Author: JohnLees2



Overview of the differentiators and successes at Liberty. Also, a high-level product and service walkthrough, including a snapshot of Liberty's KPIs and hospital performance over the years.

Liberty Billing & Consulting Services, Inc.

Liberty provides insurance billing services that drive toward one result: a maximized and clean AR Correct Claim Resolution 0 Leftovers Increased and Accelerated Collections Maximized and Clean AR ResultsOriented Trends and Intel

Liberty has a proven track record of quantifiable cash collections for our clients Infuse Cash Build an Approach Apply Liberty’s Experience and Expertise Assess the Need 3

From our attention to detail, Liberty consistently delivers results above and beyond best practice Liberty’s performance is consistently better than the top hospitals and top systems from across the country Questions you need to ask yourself, your vendors, your staff: • • • • • 4 How do your results compare to best practice? To Liberty’s? Do you feel like you are leaving cash on the table? Are your results going up year-over-year? Or down? If you don’t already know the answer to the questions above, then why not? When you ask them, what do they say?

Liberty leaves no stone unturned—we work accounts until all dollars are extracted and then closed … And The Remainder At Project Close Example Of Typical Referral Demographics* (*) Actual project example 5

Critical to our projects’ success is the alwayson/always-available interaction … IT Connects and Loads Accounts and Transactions Operations Triages and Works Accounts to Closure Triage/ Work: Develop Approach to Capture Collection Transaction Load Follow-Up: Live Entry of Notes into the Hospital System Account Staging/ Account Staging Workflow Preparation Account Load IT Connection Between HospitalLiberty (as necessary) Both IT and Ops maintain an active connection to keep production moving 6 Manager/ Biller Connection Between HospitalLiberty (on call/ as necessary) Live notes allow for constant visibility into account activity

…Which leads to actionable intelligence from a full range of reporting—where all the numbers tie out • Agenda: Clear Plan of Attack • Referral Report: Latest Additions and Snapshot • Status Report: Collections, Allowances, Net At A Glance • Trial Balance: Transactional Account Status • Findings Report: High-level Project Trends and Industry Insights

Liberty delivers a wide suite of products across multiple lines … Product Detail • Medicare/Medicaid – • • Out-of-state Medicaid Appeals and Denials – – • • • • • • No Fault Safety Net Dialysis Billing Full CBO Outsourcing Legacy Conversion Custom Projects – – – – – – Dedicated team experienced in the nuances of rates and reimbursement levels From application to payment for all 50 states Nursing staff boosts hospital efforts to pursue both admin and clinical denials Establish claim #s and protect insurance claims Reserve “fill in” services to cover any gap Outsource of highly complex billing and follow-up Day 1 insurance billing and follow-up Accounts Receivable run-out projects Ad hoc engagements of varying lengths and sizes Call Center Providing professional customer service team to manage patient calls Credit Balances Providing credit balance processing, management and analysis Underpayments Identifying and capturing all revenue due to our hospitals 8

…And Liberty provides these services across a span of very satisfied customers The Story Is In The Numbers 1,125 The total number of projects managed in the company’s tenure $403,348,413 The volume of referrals to-date of the largest ongoing project* (*) as of February 28th, 2014 9

Liberty has the experience and expertise—bolstered by proven results—to deliver for our clients Key qualifications: Track record of performance for clients for 25 years Continuing to improve year-over-year Culture of excellence, continuous improvement and uncompromising attention to detail Leadership positions in patient financial service committees and associations All staff onsite in NJ; no sub-contractors Performed Accounts Receivable work in the Mid-Atlantic and New England as well as Out-of-state Medicaid in all states Management has an average of more than 25 years of healthcare industry experience Leadership is always available 10

The Liberty Team Ellen A. Tabor, President & Co-Founder, is responsible for our ongoing client relationships and for delivering the results for your project. 973-872-1695… Stephen E. Tabor, EVP & Co-Founder, is responsible for ensuring the viability of ongoing daily operations. 973-872-1696… Judith “Julie” G. Dolci, Senior Vice President, is also responsible for managing client relationships, delivering results, and is your primary contact for ongoing feedback for your project. 973-872-8478… John Lees, Ph.D., Senior Vice President, is responsible for strategy and operations, optimizing performance across all aspects of the organization. 973-872-0836… Rosemarie “Casey” Polkowski, Director of Staff Operations, is responsible for the management of all inpatient and outpatient receivable reduction projects. She is expert at Medicare Cost Outlier and receivable collectability analysis. 973-872-8321… Gina Roselli, Manager of Commercial Accounts, is responsible for the billing and follow up of inpatient and outpatient third party payor claims for all clients. She is also responsible for all payor electronic and hard copy billing, verification of insurance and monitoring of aged accounts. 973-872-1597… Jeri Nardiello, Manager of Medicare and Medicaid, is responsible for the billing and follow up of inpatient and outpatient Medicare claims and for in state and out of state Medicaid claims She is responsible for verification of coverage, electronic billing, and monitoring of aged accounts. 973-628-7103… Sheila Manchester, Manager, is responsible for call center and credit balance projects. Karen DeMauex, IT Manager, is responsible for maintaining connectivity to your hospital. 11 973-872-8319… 973-872-1596…

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