Published on March 7, 2014
the world’s first patient visit record Visual Learning at the Point of Care Richard Nordstrom CEO, LiberateIdeas, Inc.
"A GOOD SCALPEL MAKES A BETTER SURGEON. GOOD COMMUNICATION MAKES A BETTER DOCTOR.” - Dr. Josh Umbehr 2
POC conundrum KAREN 3
THIS COULD BE A PATIENT IN MY PRACTICE • YES • NO 4
WHAT PERCENTAGE OF INFORMATION YOU IMPART ON YOUR PATIENT IS RECALLED CORRECTLY ONCE THEY LEAVE THE OFFICE? • • • • 80% 10% 30% 50% 5
WHAT IS THE AVERAGE AMOUNT OF TIME A HCP SPENDS EDUCATING THEIR PATIENTS ON THEIR CONDITIONS AND TREATMENTS? • • • • Less than 5 minutes 8 minutes 11 minutes More than 20 minutes 6
WHAT’S THE PERCENTAGE OF PATIENTS WHO DON’T UNDERSTAND THEIR TREATMENT WHEN THEY WALK OUT OF THE OFFICE? • • • • 25% 50% 75% More than 75% 7
WHAT PERCENTAGE OF PATIENTS HAVE DIFFICULTY FOLLOWING ROUTINE MEDICAL ADVICE? • • • • 30% 50% 75% 90% 8
"MY DOCTOR TOLD ME I HAVE RHEUMATOID ARTHRITIS AND I DIDN'T HEAR ANOTHER WORD HE SAID" - Female Patient 9
10 POC insights and outcomes
11 EFFECTS of inefficient communication
What a patient sees Your naicisyhp has dednemmocer that you have a ypocsonoloc. Ypocsonoloc is a test for noloc recnac. It sevlovni gnitresni a elbixelf gniweiv epocs into your mutcer. You must drink a laiceps diuqil the thgin erofeb the noitanimaxe to naelc out your noloc. Health literacy and patient safety: Help patients understand American Medical Association Foundation and American Medical Association May 2007 12
13 Clinician-patient communication problems involved in malpractice lawsuits
Visual Learning at Point-of-Care Evidence shows that clinicians with strong patient-centered communications tend to have: 14
Six steps to improving interpersonal communication with patients Health literacy and patient safety: Help patients understand American Medical Association Foundation and American Medical Association May 2007 15
the world’s first patient visit record
17 converge to The Perfect Storm several trendspoint of care revolutionize
"IF I HAD A WAY TO EDUCATE PATIENTS DOWN TO A MIDDLE SCHOOL LEVEL AND SEND THEM HOME WITH A TAPE RECORDING OF OUR DISCUSSION THAT WOULD BE FANTASTIC" - Thought Leading Rheumatologist 18
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Liberate meets all U.S. healthcare compliance requirements, including those required by the Health Insurance Portability and Accountability Act.
The Liberate Health team and I spent a lot of time talking with PAs at the recent AAPA Conference in Boston about interaction with patients at point of care.