Leveraging Social Business Amid The Changing Regulatory Landscape - BDI 3/6 Financial Services Social Business Leadership Forum

50 %
50 %
Information about Leveraging Social Business Amid The Changing Regulatory Landscape - BDI...
Business & Mgmt

Published on March 12, 2014

Author: bdionline

Source: slideshare.net


Presentation: Leveraging Social Business Amid The Changing Regulatory Landscape
Presented by: Joanna Belbey, Social Media and Compliance Specialist, Actiance, Inc
Learn how the latest forms of electronic communications can help your firm become a social business. Hear case studies that show how social media is being used by Financial Advisors and others to build awareness, attract leads and generate revenues. Learn about the rapidly evolving regulatory landscape and gain an understanding how your firm can use social tools effectively while complying with these rules and regulations.

Confidential and Proprietary © 2012, Actiance, Inc. All rights reserved. Actiance and the Actiance logo are trademarks of Actiance, Inc. Leveraging Social Media Amid the Changing Regulatory Landscape Joanna Belbey- Social Media and Compliance Specialist Victor Gaxiola- Subject Matter Expert, Social Media @Belbey @VictorGaxiola #BDI1

2 #TeamActiance Facebook.com/Joanna.Belbey Linkedin.com/in/belbey @Belbey About.me/JoannaBelbey Facebook.com/VMGaxiola Linkedin.com/in/victorgaxiola @VictorGaxiola About.me/VictorGaxiola @belbey @victorgaxiola #BDI1

3 Compliance 10 of 10 8 of 10 Top US Banks Top European Banks About Actiance Key Partners 76% 2 of 3 Global Wealth Managers 60,000+ Finance Professionals on Socialite 5 of 5 Top Canadian Banks Social We are the Market Leader 13M+ Social Network Connections Global Operations North American Financial Services Market

4 @ @belbey @victorgaxiola #BDI1

5 Wikis Public Instant Messaging Public Instant Messaging Industry Networks Industry Networks WebWeb Unified Communication Unified Communication FutureFuture Social NetworksSocial NetworksCollaborationCollaboration Today’s social business can’t use just one collaborative technology to keep its employees connected – it needs to use them all. @belbey @victorgaxiola #BDI1

6 Leads to Several Challenges • Complexity • Adoption • ROI Enablement • Feature Control • Data Leakage • Incoming Threats Security • Regulations • Corporate Policies • Legal Hold Governance @belbey @victorgaxiola #BDI1

7 Compliance Overview For Social Media for Financial Advisors Record keeping Preserve records of written business communications for specific time periods. (If you write it out, it’s “written”.) LinkedIn - Updates, InMail; Twitter - Tweets, Direct Messages; Facebook – Posts, Messages. Regulators only are interested in business communications. Includes Third Party content. Includes personal devices, as content, not source, is determinative Work with third party to capture, archive and make e-discoverable all written communications. Many firms prohibit retweets to avoid appearance of “adoption and entanglement” with resulting recordkeeping and advertising requirements. Regulation Definition Recommendation @belbey @victorgaxiola #BDI1

8 Compliance Overview For Social Media for Financial Advisors Testimonials Testimonials are prohibited for Investment Advisors (IAs) and need to be qualified for Registered Representatives (RRs). Many firms prohibit “Recommendations” and “Skills” on LinkedIn, “Retweets” on Twitter and “Likes” on Facebook to avoid the appearance of an endorsement. Suitability “Know Your Customer”. Recommendations must be suitable for every investor. Most firms prohibit product recommendations and investment strategies unless preapproved by a registered principle of the firm. Regulation Definition Recommendation @belbey @victorgaxiola #BDI1

9 Compliance Overview For Social Media for Financial Advisors Advertising Content standards are the same as other communications. Firms are also responsible for both suitability and recordkeeping of third party content (links, posts). Most firms prohibit retweets, favorites and likes to avoid appearance of “adoption and entanglement”. Static content, such as a LinkedIn Profile that contains more than business card information, is an advertisement and requires pre-approval. Interactive communications do not require pre-approval. LinkedIn, Facebook and Twitter have both. Supervision, recordkeeping apply. Supervision Firms must evidence that they are super vising communications.) Use similar written supervisory procedures already in place. Employ risk- and principle- based principals for review. Limit access to social media unless supervised. Pre-approval of content is required in certain cases. Appropriate training is required. New FINRA Rule 3110(b)(4) includes supervision of internal communications to comply with FINRA and MSRB rules. Regulation Social Network and RecommendationsDefinition Recommendation @belbey @victorgaxiola #BDI1

10 @belbey @victorgaxiola #BDI1

11 • LinkedIn – read only – Listening is key, watching connections who matter – Use to see “money in motion” events • Real results – LinkedIn Connection retirement status change = $2.75m account acquisition – Job Change noticed on Status Update = 401k rollover – FA obtains 400 new prospects in Energy market – New commercial account opportunity through colleague’s LinkedIn connections Case Study: Wealth Management Firm (NJ) @belbey @victorgaxiola #BDI1

12 • Situation – LinkedIn already available to 1200+ – Veteran Advisers, tech savvy – Authentic content • Real results – @MaryS_rwbaird • 51 followers • 93 Tweets (at the time) • $1m prospect, later closed Case Study: RW Baird @belbey @victorgaxiola #BDI1

13 Drive customer loyalty A friend sees an owie, and sends a cure. @belbey @victorgaxiola #BDI1

14 Leverage your connections In a company town, building a network, closes business for you. @belbey @victorgaxiola #BDI1

15 Close new business At a marathon, a supporter, became a client. @belbey @victorgaxiola #BDI1

16 And finally, will Social Media replace the cold call? 200 158

17 • info@actiance.com • @Actiance • @belbey @victorgaxiola • Further reading: – FINRA 10-06, 11-39 Matrix – FINRA Social Media Handbook – Belbey Blogs: FINRA Spot Checks Call for Social Planning Thanks! Contact Information

Add a comment

Related presentations

Related pages

Case Studies / Facing the Elements: Building Business ...

Leadership & Management; ... Small Business & Entrepreneurship; Social Media; Software; ... Building Business Resilience in a Changing Climate, ...
Read more

The New Business Road Test - scribd.com

The New Business Road Test. Upload Sign in Join. Books Audiobooks Comics Sheet Music. ... Business & Leadership. Children's. Computers & Technology ...
Read more

English Economic Survey 2013 - scribd.com

... & business services Community, social, ... personal services GDP at factor cost 9.3 6.7 8.6 8.9 6.7 4.5 4.7 ... and business services. Financial ...
Read more

Archive News & Video for Monday, 24 Nov 2014 | Reuters.co.uk

... business, financial and ... Site Archive for Monday, 24 Nov 2014. ... Wells Fargo to Present at the Goldman Sachs US Financial Services Conference ...
Read more

Archive News & Video for Tuesday, 03 Nov 2015 | Reuters.com

Docupace Technologies and Financial Database Services to ... The World Business Forum NYC Kicks off ... Promotes Business Partnerships and Social ...
Read more

World economic forum the global competitiveness report ...

... World economic forum the global competitiveness report paraguay, ... South Africa Business Leadership South ... Services and Infrastructure. Social ...
Read more

Archive News & Video for Wednesday, 19 Oct 2011 | Reuters.com

View news & video headlines for Wednesday, 19 Oct 2011 on ... Social Security benefits to rise 3.6 ... Océ Business Services Highlights Cost ...
Read more

Global Risks 2013 Eighth Edition - World Economic Forum ...

Global Risks 2013 Eighth Edition - World Economic Forum. Uploaded by. Patricia Wouters ...
Read more

Gulfinsider Magazine October 2015 by Gulf Insider Media ...

... Gulf Insider Media, Name: gulfinsider_mag_october__2015, ... Gulf Business. Gulf Insider October 2015. 9. ... by the Dubai Financial Services ...
Read more