Leverage Real-Time Data for Cross-Channel Marketing. By Peter Chase

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Information about Leverage Real-Time Data for Cross-Channel Marketing. By Peter Chase

Published on March 4, 2014

Author: scribesoft

Source: slideshare.net


• The Role of Integrated Data in Marketing
• The 7 Obstacles to Integrating Marketing Data
• Integrated Marketing Demonstration
• Wrap Up and Q&A

Leverage Real-Time Data for Cross-Channel Marketing Peter Chase EVP and Founder, Scribe Software, @PeterRChase

From Impressions to Involvement • • • • Rise above the noise Buyers engage brands later Know your prospect Targeted, aware, personalized

Breaking Down Customer Data Silos • • • • ERP, CRM, Marketing, Social, other Data design drives need to be surgical Synchronize Attribute data Capture and share Interaction data

Obstacle #1 Divergent Data Models • Flat vs. Normal vs. Hierachical • 1:N or N:1 relationship common • Industry can lead to complex CRM relationship models • Logically map before you start

Obstacle #2 Data Quality • Completeness or accuracy of data elements in the record • Missing or bad data • Destroys effectiveness of application • Assess a sample of your data • Leverage tools in integration design

Obstacle #3 Duplicates • • • • • Technically part of Data Quality Cost money and make you look bad Destroy user adoption Utilize advanced matching services Address at all entry points with standardized, consistent approach

Obstacle #4 Data Relevance • • • • Strip out the noise Too much data destroys productivity Cloud computing/storage costs issue Start with the end, prioritize key fields to drive ROI, strip away everything else

Obstacle #5 Performance • The right data to the right person at the right TIME • Latency versus throughput • Utilize change/event data capture • Utilize bulk & parallel processing

Obstacle #6 Rate of Change • Innovate, don’t imitate • Rigid solutions lock you in • Change in applications and process inevitable • Utilize open and flexible integration platform

Obstacle #7 IT Dependence • Access and credentials • Availability of programmer resources • Utilize cloud GUI based integration platform

New inbound leads are captured through HubSpot and synced with Dynamics CRM 1

Leads are then qualified in Sales and added to Campaigns which are synced with Marketo 1

Outbound marketing activity occurs in Marketo like emails and the tracking data about that activity is synced with CRM 1

QlikView is selected as a BI tool and all data will now flow to it transactionally 1

Next Steps Get started on it tomorrow Pick off the low hanging fruit Build experience and momentum Tackle the more complex high value use cases • Achieve Effective Integrated Marketing • • • •

peter.chase@scribesoft.com brendan.peterson@scribesoft.com peter.chase@scribesoft.com

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