Published on November 2, 2012
Learning in the social workplace: the impact of social media Jane Hart CSTD Conference, 2 November 2012 Slides and links at: bit.ly/cstdjh
Learning in the social workplace: the impact of social media how people are using socialmedia tools for learninghow some organisationsare respondingwhat it means for a L&Dprofessionalopportunity to share your ownexperiences 3
who is using these tools? how are they using them? what can we learn from this? 15
Who? Smart Workers © C4LPT, 2012 16
8 key features how the Smart Worker uses social media to work and learn 17
1 -‐ The Smart Worker : recognises she learns conInuously as she does her job © C4LPT, 2012 18
“We believe that the only learning worth worrying about is what takes place in a classroom or in a course delivered from our LMS, where we monitor and track comple>ons. Any learning that takes place outside the training we oﬀer is of no interest to us.” © C4LPT, 2012 19
“We want to support people as they learn conLnuously in the workﬂow -‐ both by helping to provide useful content as well as helping people to work and learn collaboraLvely.” © C4LPT, 2012 20
2 -‐ The Smart Worker : wants immediate access to soluIons to his performance problems “People don’t want to study a problem they want to solve it.” © C4LPT, 2012 21
“We create our own job aids and ban access to social media to make sure people aren’t viewing inaccurate informa>on.” © C4LPT, 2012 22
“Although we do create job aids, we don’t want to reinvent the wheel, so we encourage people to ﬁnd useful, trustworthy resources on the Web.” © C4LPT, 2012 23
3 -‐ The Smart Worker : is happy to share what she knows © C4LPT, 2012 24
(c) C4LPT, 2012 25
“The only valid learning and performance soluLons are those created/delivered by T&D. We can’t let people create content, it might include incorrect informaLon.” © C4LPT, 2012 26
“We can’t possibly create everything people need to do their jobs! Let’s tap into this growing phenomenon of sharing and help teams to create the content they need, and let them moderate it themselves” © C4LPT, 2012 27
Please share your experiences CONTENT u How do you (or could you) help people make use of resources shared by others on the Web? u How do you (or could you) encourage and support employee generated content inside your organizaLon? 28
4 -‐ The Smart Worker : relies on a trusted network of friends and colleagues © C4LPT, 2012 29
“Public social networking sites have no value, they are >me-‐ wasters, so are banned. We have no inten>on of encouraging their use in the organisa>on so that people can chat with one another.” © C4LPT, 2012 30
“We encourage people to build external Professional Learning Networks on external social networking sites as we recognise that they have value for the organisaLon too. © C4LPT, 2012 31
“I learn something new several Lmes a day and stay “I use Twider to share my connected with people that thoughts, ideas, informaLon form my most valuable with others and to learn or get network. This is the one tool inspired by others.” I would choose if I could only keep one.” “25% of doctors use social media daily toscan or explore new medical information.“Social media never will replace traditionalmeans of research and learning …it’s anadditional — and valuable — channel thatcan add to a physician’s knowledge base.” Journal of Medical Internet Research 32
© C4LPT, 2012 33
5 -‐ The Smart Worker : learns best with and from others © C4LPT, 2012 34
“I am amazed at the openness and willingness to share resources and ideas that exists within this group, the wider L&D community and beyond. The opportuniLes for me to connect with people across the world from both similar and diﬀerent backgrounds is only limited by my ability to manage and deal with a rapidly expanding range of contacts.” © C4LPT, 2012 35
“We will add “social” to the training blend. We will implement a social LMS where we can ensure everyone contributes and make sure everyone is learning on courses. Trainers (and only trainers) can create social learning communiLes who moderate what is being said.” © C4LPT, 2012 37
“We cannot force/enforce social; we can only help to provide a framework for conversaLons and discussions to take place. Social learning doesn’t just take place in formal courses, so we encourage anyone to set up groups on our collaboraLon plahorm” 38
Learning in a Social OrganizaIon TRAINING & DEVELOPMENT LEARNING IN THE FLOW OF WORK PROFESSIONAL Classroom - E-Learning – Blended Natural continuous, social learning that LEARNING Live – Games - Simulations takes place whilst working self-organized, continuous learning using resources and SOCIAL LEARNING (TRAINING) SOCIAL COLLABORATION tools from outside the using social technologies to augment )using social technologies to enhance internal organization classroom training and e-learning collaborative working &, social learning practices Organize and Manage Help to Self-Organize Using social media in live training Supporting work teams Facilitating collaborative learning Supporting communities of practice Personal Knowledge Building an enterprise community Management(social) enterprise social intranets, connect converse share LMS collaboration platforms & networks create curate collaborate not dedicated learning systems public and private (proprietary) stand-alone tools comprising one or more of these features © C4LPT, 2012 39
Oscar Berg’s CollaboraIon Pyramid 40
Member profiling Private messaging Sharing of resources Notifications Sharing links Sharing files Polls and surveys Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Member liking Group spacesExternal networks 42
Please share your experiences PEOPLE u What are you doing to enhance the natural conLnuous social learning that is already taking place in your organisaLon? u How are you using social approaches in your training? 44
6 -‐ The Smart Worker : keeps up to date with his industry and profession © C4LPT, 2012 45
“Only CPD programmes are valid professional development acLviLes. We will allow people to adend one professional conference a year.” © C4LPT, 2012 46
“We help people with their professional knowledge management e.g. to ﬁnd relevant resources, tools and networks as well as how to make sense of the huge amounts of new informaLon they ﬁnd.” © C4LPT, 2012 47
Source: Harold Jarche 49
7 -‐ The Smart Worker : constantly strives to improve her producIvity © C4LPT, 2012 50
“Only network systems, tools and devices are to be used. We train people how to use these systems eﬀecLvely and eﬃciently. © C4LPT, 2012 51
“We encourage the use of personal tools and devices (BYOD).” © C4LPT, 2012 52
8 -‐ The Smart Worker : thrives on autonomy “Control leads to compliance; autonomy leads to engagement.” © C4LPT, 2012 53
“No way! We can’t let people be in charge of their own learning; how do we know they are learning the right things. People need to be trained to do their jobs, and it is our job to keep track of it to make sure it is happening.“ © C4LPT, 2012 54
“Learning is a means to an end. The end is performance. What maders is can they do their job -‐ or do it beder. We encourage people to be self-‐ organized – and take responsibility for their own learning. © C4LPT, 2012 55
How best do you learn in the workplace? © C4LPT, 2012 56
Ranked List (using weighted scoring) Internal Social Personal doc & & Learning training Collab CollaboraLve working within your team 448 Personal & professional networks and communiLes 426 General conversaLons & meeLngs with people 420 Google search for web results 415 External blog and news feeds 403 Curated content from external sources 377 Self-‐directed study of external courses 357 Internal company documents 341 Internal job aids 330 Company training 296 social and autonomous smart workers© C4LPT, 2012 57
John Seely Brown Visiting scholar at USCIndependent Chairman of Deloitte Center for the Edge Chief of Confusion johnseelybrown.com 58
Encourage your people to become “entrepreneuriallearners” and be in the flow of new ideas and resources … … but to help them best you need to be in there too. 59
Jane Brotchie 61
Learning Portfolios Document professional goals Record learning Reflect on learning Review learning against performance objectives Document achievements Share© C4LPT, 2012 62
Please share your experiences PROFESSIONAL LEARNING u Are you an entrepreneurial learner? u How do you use social media for your professional learning? u How does it feed into your professional pracLce? u What more could you do? 63
Enterprise Learning Professional Learning (organized learning) (self-organized learning induction/onboarding CPD (certificates) online courses/MOOCs training for basic duties (badges) keeping in the flow of new ideas compliance/regulatory/ (entrepreneurial learning) statutory/mandatory training keeping up to date with / industry professional news leadership training experiences with clients, colleagues, etc (testimonials) LMS learning portfolio learning activity professional goals, record reflections, achievements shared© C4LPT, 2012 64
Enterprise Learning Professional Learning (organized learning) (self-organized learning induction/onboarding CPD (certificates) online courses/MOOCs training for basic duties 10 mins a day (badges) = 1 hour theweek keeping in a flow = 50new ideas of hours/year compliance/regulatory/ = 6-8 training days (entrepreneurial learning) statutory/mandatory training keeping up to date with / industry professional news leadership training experiences with clients, colleagues, etc (testimonials) LMS learning portfolio learning activity professional goals, record reflections, achievements shared© C4LPT, 2012 65
© C4LPT, 2012 67
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