Published on October 13, 2016
1. 1 LEAN: Understanding a SIPOC – Supply, Input, Process, Output, Customer (Quality Systems Management Tools Series 2016) Dr. Sharon L. Burton, DBA, LSSBB, HCS, SWP
2. Goal The goal of this lesson is for users to understand SIPOC as a quality and business process improvement tool.
3. Learning Objectives At the end of this lesson users should be able to Articulate the usage of a SIPOC-Supply, Input, Process, Output, Customer Explain how to develop a SIPOC Demonstrate the development of a SIPOC
4. What is a SIPOC – Supply, Input, Process, Output, Customer? SIPOC: Is a tool utilized to ascertain the pertinent elements of a business process improvement project before the actual work starts Helps to delineate key aspects of complex projects that may not be fully scoped Many times used in the measurement phase of the methodology – Six Sigma DMAIC
5. What is the Value of a SIPOC Diagram? Through understanding the SIPOC, stakeholders and project teams members who are unfamiliar with a process gain understanding through a high-level overview Updates stakeholders and project team members whose knowledge with a process has lessened or become out-of-date due to process changes Supports the defining a new process
6. More on the SIPOC Diagram? Customers and Suppliers can be either internal or external to the company that performs the process improvement Information, material or services can be inputs or outputs Documenting the inputs and outputs is a salient focus, not the individual steps of the process
7. Creation Time to Allot for the SIPOC Diagram From Start to Finish Allow 5 hours • Data Collection: 1-3 hours • Diagramming the SIPOC: 1 hour • Walk through of SIPOC with Stakeholders: 1 hour
8. How to Develop a SIPOC? Develop a chart of five columns and two rows.
9. How to Develop a SIPOC? Meet with key stakeholders and team members to gather the data on SIPOC-Supply, Input, Process, Output, Customer Example SIPOC: System Repair
10. How to Develop a SIPOC? Allow the completion of the SIPOC-Supply, Input, Process, Output, Customer Example SIPOC: System Repair
11. Bibliography Burge, R., & Bagg, J. (2013). Lean Six Sigma for traditionalists. Industrial Engineer: IE, 45(6), 36. De la Lama, J., Fernandez, J., Punzano, J., Nicolas, M., Nin, S., Mengual, R., & …Ramos, G. (2013). Using Six Sigma tools to improve internal processes in a hospital center through three pilot projects. International Journal of Healthcare Management, 6(3), 158-167. doi: 10.1179/2047971913Y.0000000044 Parkash, S., & Kaushik, V. K. (2011). Supplier performance monitoring and improvement (SPMI) through SIPOC analysis and PCDA model to the ISO 9001 QMS in sports goods manufacturing industry. Logforum, 7(4), 1- 15. Sitnikov, C. (2012). Six Sigma as a strategic tool for companies. Young Economists Journal / Revista Tinerilor Economisti, 9(19), 94-102.