LEAN: Understanding the SIPOC (Quality Systems Management Tools Series 2016)

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Information about LEAN: Understanding the SIPOC (Quality Systems Management Tools Series...

Published on October 13, 2016

Author: SharonLBurtonABDHCS

Source: slideshare.net

1. 1 LEAN: Understanding a SIPOC – Supply, Input, Process, Output, Customer (Quality Systems Management Tools Series 2016) Dr. Sharon L. Burton, DBA, LSSBB, HCS, SWP

2. Goal The goal of this lesson is for users to understand SIPOC as a quality and business process improvement tool.

3. Learning Objectives At the end of this lesson users should be able to  Articulate the usage of a SIPOC-Supply, Input, Process, Output, Customer  Explain how to develop a SIPOC  Demonstrate the development of a SIPOC

4. What is a SIPOC – Supply, Input, Process, Output, Customer? SIPOC:  Is a tool utilized to ascertain the pertinent elements of a business process improvement project before the actual work starts  Helps to delineate key aspects of complex projects that may not be fully scoped  Many times used in the measurement phase of the methodology – Six Sigma DMAIC

5. What is the Value of a SIPOC Diagram?  Through understanding the SIPOC, stakeholders and project teams members who are unfamiliar with a process gain understanding through a high-level overview  Updates stakeholders and project team members whose knowledge with a process has lessened or become out-of-date due to process changes  Supports the defining a new process

6. More on the SIPOC Diagram?  Customers and Suppliers can be either internal or external to the company that performs the process improvement  Information, material or services can be inputs or outputs  Documenting the inputs and outputs is a salient focus, not the individual steps of the process

7. Creation Time to Allot for the SIPOC Diagram From Start to Finish Allow 5 hours • Data Collection: 1-3 hours • Diagramming the SIPOC: 1 hour • Walk through of SIPOC with Stakeholders: 1 hour

8. How to Develop a SIPOC? Develop a chart of five columns and two rows.

9. How to Develop a SIPOC? Meet with key stakeholders and team members to gather the data on SIPOC-Supply, Input, Process, Output, Customer Example SIPOC: System Repair

10. How to Develop a SIPOC? Allow the completion of the SIPOC-Supply, Input, Process, Output, Customer Example SIPOC: System Repair

11. Bibliography Burge, R., & Bagg, J. (2013). Lean Six Sigma for traditionalists. Industrial Engineer: IE, 45(6), 36. De la Lama, J., Fernandez, J., Punzano, J., Nicolas, M., Nin, S., Mengual, R., & …Ramos, G. (2013). Using Six Sigma tools to improve internal processes in a hospital center through three pilot projects. International Journal of Healthcare Management, 6(3), 158-167. doi: 10.1179/2047971913Y.0000000044 Parkash, S., & Kaushik, V. K. (2011). Supplier performance monitoring and improvement (SPMI) through SIPOC analysis and PCDA model to the ISO 9001 QMS in sports goods manufacturing industry. Logforum, 7(4), 1- 15. Sitnikov, C. (2012). Six Sigma as a strategic tool for companies. Young Economists Journal / Revista Tinerilor Economisti, 9(19), 94-102.

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