Lean Sigma’S “Myth Buster” - Introduction To 22 Factorial Design Of Experiments - High Technology Conference - Lean Sigma - 11.28.2007

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Lean Sigma’S “Myth Buster” - Introduction To 22 Factorial Design Of Experiments - High Technology Conference - Lean Sigma - 11.28.2007

Lean Sigma’s “Myth Buster” Introduction to 2 2 Factorial Design of Experiments Clay Walden, Ph.D. Conference on High Technology Mississippi Telcom Center, Jackson, MS November 28, 2007 UNIVERSITY Mississippi State CAVS EXTENSION Center for Advanced Vehicular Systems

Myth Buster Can you distinguish truth from myth? Only two Coca-Cola executives know Coke’s secret formula – each one only knows half. A light bulb in 1901 burns bright to this day. Pull tabs from aluminum cans have special redemption value for time on kidney dialysis machines Great Wall of China is the only man made object visible from the moon. In order to implement Six Sigma you need to hire a pointed head statistician.

Only two Coca-Cola executives know Coke’s secret formula – each one only knows half.

A light bulb in 1901 burns bright to this day.

Pull tabs from aluminum cans have special redemption value for time on kidney dialysis machines

Great Wall of China is the only man made object visible from the moon.

In order to implement Six Sigma you need to hire a pointed head statistician.

Myth Buster “Pretest” Can you distinguish truth from myth? Only two Coke-Cola executives know Coke’s the secret formula – each one only knows half. Pull tabs from aluminum cans have special redemption value for time on kidney dialysis machines Great Wall of China is the only man made object visible from the moon. A light bulb in 1901 burns bright to this day. In order to implement Six Sigma you need to hire a pointed head statistician Myth Myth Myth Truth ????

Only two Coke-Cola executives know Coke’s the secret formula – each one only knows half.

Pull tabs from aluminum cans have special redemption value for time on kidney dialysis machines

Great Wall of China is the only man made object visible from the moon.

A light bulb in 1901 burns bright to this day.

In order to implement Six Sigma you need to hire a pointed head statistician

Myth

Myth

Myth

Truth

????

Pre-Test Evaluation 0-1 Correct: Give Up! 2-3 Correct: Recommend enrolling in next “1 sigma” pink belt workshop. 4 Correct: Need to find a life outside of watching “Myth Buster” reruns

0-1 Correct: Give Up!

2-3 Correct: Recommend enrolling in next “1 sigma” pink belt workshop.

4 Correct: Need to find a life outside of watching “Myth Buster” reruns

Shop Floor Myths Like popular culture – “myths” and urban legends abound on the shop floor. Why?

Like popular culture – “myths” and urban legends abound on the shop floor.

Why?

Shop Floor Myths Like popular culture – “myths” and urban legends abound on the shop floor. Why? Dynamic and sometimes chaotic environment Lots of possible factors – Deming stable processes are an achievement and NOT a natural state. Inadequate measurement systems “ Shoot from the hip & declare victory” approach to problem solving.

Like popular culture – “myths” and urban legends abound on the shop floor.

Why?

Dynamic and sometimes chaotic environment

Lots of possible factors – Deming stable processes are an achievement and NOT a natural state.

Inadequate measurement systems

“ Shoot from the hip & declare victory” approach to problem solving.

Generic Myths If parts are “in spec” then problem is NOT in manufacturing. If parts are “out of spec” then we have found the root cause of our field failures. We have excellent communications between shifts. Our workforce will always be generally unskilled and unmotivated. All tasks and operations are equally important. … . … .

If parts are “in spec” then problem is NOT in manufacturing.

If parts are “out of spec” then we have found the root cause of our field failures.

We have excellent communications between shifts.

Our workforce will always be generally unskilled and unmotivated.

All tasks and operations are equally important.

… .

… .

How can we dispel these and other manufacturnig myths? EASY BUTTON + + + + Hire a statistician !

Multiple Factor Approach Assemble “experts” and thoroughly discuss the candidate factors. Engineering Maintenance Operations Good Opportunity for Cause and Effect diagram (Fishbone) Use a group consensus technique like multi-voting to find the top “few” factors, at least from the team’s perspective. Each person has $100 to “spend” on the factors in order of their importance. Very successful in building group consensus. Always do a “sanity check” never “blindly” follow the approach. Good subject matter experts are essential, not just engineers.

Assemble “experts” and thoroughly discuss the candidate factors.

Engineering

Maintenance

Operations

Good Opportunity for Cause and Effect diagram (Fishbone)

Use a group consensus technique like multi-voting to find the top “few” factors, at least from the team’s perspective.

Each person has $100 to “spend” on the factors in order of their importance.

Very successful in building group consensus.

Always do a “sanity check” never “blindly” follow the approach.

Now what do you do ? Most industrial settings, interested in making conclusions regarding multiple factors. Trial and Error Typical “OFAT” Approach very carefully vary one factor at a time so that we can isolate the impact of each. Any problems? DOE is a better way … Why?

Most industrial settings, interested in making conclusions regarding multiple factors.

Trial and Error

Typical “OFAT” Approach

very carefully vary one factor at a time so that we can isolate the impact of each.

Any problems?

DOE is a better way … Why?

Example Problem Problem: Gas mileage for car is 20 mpg. Would like to get >30 mpg. Factors: MPG Machine Method Mother Nature Man Materials Measurement Speed Driving habits New driver Type of Gas New tires Tire pressure Gage Error Type of Gas Driving habits weather

Problem: Gas mileage for car is 20 mpg. Would like to get >30 mpg.

Factors:

OFAT Example Speed (A) Tire Press. (B) Mileage

OFAT “Reasonable Approach”

OFAT (One-Factor-At-A-Time)

“ One Factor @ a Time” Inefficient use of sample size. Interactions can not be investigated.

Inefficient use of sample size.

Interactions can not be investigated.

Power of 2 2 Factorial Design Factorial Design – each level of one factor is found in combination with each level of the other factors. Allowing both Main Effects and Interactions to be estimated Speed (A) Tire Pressure (B) MPG 55 30 55 35 65 30 65 35

Interactions? Interactions occur when the effect of one factor depends upon the level of another factor. Example, Drug “A” reduces blood pressure when used by itself, Drug “B” reduces anxiety when used by itself. If Drug A and B are used together may lead to a heart attack or stroke.

Interactions occur when the effect of one factor depends upon the level of another factor.

Example, Drug “A” reduces blood pressure when used by itself, Drug “B” reduces anxiety when used by itself. If Drug A and B are used together may lead to a heart attack or stroke.

Interactions Are understanding interactions important to improving manufacturing processes? Yield of a chemical process is impacted by operating temperature and reaction time. The impact of changing temperature on yield depends upon the reaction time.

Are understanding interactions important to improving manufacturing processes?

2 2 Factorial Example – Main Effect Objective: two factor experiment focusing on the impact of hardness and lubrication on process yield (%). Main Effects: Effect of Hardness (A): average change in response (yield) as hardness goes from a low to high level. Effect of Lubrication (B): average change in response (yield) as lubrication goes from a low to high level. Lubrication (B) Hardness (A) “ low” (i.e., dirty) “ high” (i.e., clean) “ low” 10 20 “ high” 30 40

2 2 Factorial Example Main Effects: Main Effect of A: A = (30+40)/2 – (10+20)/2 = 20 Main Effect of B: B = (20+40)/2 – (10+30)/2 = 10 Interaction AB: AB = (40+10)/2 – (30+20)/2 = 0 Notice: the effect of A is the same no matter what the level of B. This indicates there is no interaction effect. Lubrication (B) Hardness (A) “ low” (i.e., dirty) “ high” (i.e., clean) “ low” 10 20 “ high” 30 40

Plot of Effects – Main Effect Parallel lines indicate the absence of an interaction effect Effect of hardness on yield is the same regardless of whether clean or dirty lub is used. “ low” Hardness “ High” Hardness Lub “low” Lub “high” Yield 50 40 30 20 10

2 2 DOE Example - Interaction Changed response from 40, notice impact on effects calculation and effects plot. Lubrication (B) Hardness (A) “ low” (i.e., dirty) “ high” (i.e., clean) “ low” 10 20 “ high” 30 0

Plot of Effects - Interaction “ low” Hardness “ High” Hardness Lub “low” Lub “high” Yield 50 40 30 20 10 Intersecting lines indicate an interactive effect. Effect of hardness on yield depends on whether you are using clean or dirty lub.

Myths – “Small Motor Plant” “ Our new rpm/amps tester provides us with a reliable evaluation of product performance.” “ Use a special “calibrated” rubber hammer to reduce shaft TIR. “ Current Method of aligning commutator, while not perfect, is adequate.” “ Reason for the 40% failure rate must be in the ancient heat treating process. We can’t solve the problem, because the company is unwilling to invest.” – Catalogue Engineer (Shigeo Shingo)

“ Our new rpm/amps tester provides us with a reliable evaluation of product performance.”

“ Use a special “calibrated” rubber hammer to reduce shaft TIR.

“ Current Method of aligning commutator, while not perfect, is adequate.”

“ Reason for the 40% failure rate must be in the ancient heat treating process. We can’t solve the problem, because the company is unwilling to invest.” – Catalogue Engineer (Shigeo Shingo)

Myths Busted … “Small Motor Plant” Exposed by … Measurement System Analysis Cyclical error found which takes up 50% of tolerance Design of Experiment on the Shop Floor – 2 3 factorial 40 runs (1 day) “ Rubber Hammer” process not capable Tested new alignment method verses “old method” Resulted in … Reducing defect rate from 40% to 0% ~ $500K per year in savings

Exposed by …

Measurement System Analysis

Cyclical error found which takes up 50% of tolerance

Design of Experiment on the Shop Floor – 2 3 factorial 40 runs (1 day)

“ Rubber Hammer” process not capable

Tested new alignment method verses “old method”

Resulted in …

Reducing defect rate from 40% to 0%

~ $500K per year in savings

Myths – Acme Tube & Pipe “ Any combination of plugs and dies from the tool crib will work.” “ A high degree of variation in tube eccentricity at the press is inherent.” “ We need to better train our operators and maintenance personnel to repair “breakers” quicker.”

“ Any combination of plugs and dies from the tool crib will work.”

“ A high degree of variation in tube eccentricity at the press is inherent.”

“ We need to better train our operators and maintenance personnel to repair “breakers” quicker.”

Busted … Acme Tool & Tube Exposed by … Design of Experiment on the Shop Floor – factorial (2 day) Lub ID critical Match correct “plug and die” Standardized work and 5S in tool crib Resulted in … Reducing “breaker rate” from 12% to 5% $2,700,000 per year in savings

Exposed by …

Design of Experiment on the Shop Floor – factorial (2 day)

Lub ID critical

Match correct “plug and die”

Standardized work and 5S in tool crib

Resulted in …

Reducing “breaker rate” from 12% to 5%

$2,700,000 per year in savings

Catapult Dynamics Producing our nation’s next generation of missile defense systems! CTQ: Range: Target: 75” Specification: +/- 1”

Catapult Factory Use 6 Sigma Problem Solving Approach DMAIC Objective reduce process variation and center on target (75 inch). Plant Resources Personnel: 3 operators, 1 inspector, 1 Recorder Equipment: ping pong balls, tape measure, pad, pen.

Use 6 Sigma Problem Solving Approach

DMAIC

Objective reduce process variation and center on target (75 inch).

Plant Resources

Personnel: 3 operators, 1 inspector, 1 Recorder

Equipment: ping pong balls, tape measure, pad, pen.

Myth or Truth? Catapult Dynamics Variation caused by repeated use of the rubber band is unavoidable. Production task is quite simple and should be automated. Poorly skilled and unmotivated workforce If the company really cared about quality they would invest in a new highly automated CNC catapult. Testing can best be done when only factor is changed at a time. ….

Variation caused by repeated use of the rubber band is unavoidable.

Production task is quite simple and should be automated.

Poorly skilled and unmotivated workforce

If the company really cared about quality they would invest in a new highly automated CNC catapult.

Testing can best be done when only factor is changed at a time. ….

Design of Experiments Select two key factors each factor at 2 levels. Replicate the experiment 8 runs are required – which ones? “ Randomize the trails” (why?) Analyze the results (i.e., plot the data) Make recommendations for standard work within the process.

Select two key factors

each factor at 2 levels.

Replicate the experiment

8 runs are required – which ones?

“ Randomize the trails” (why?)

Analyze the results (i.e., plot the data)

Make recommendations for standard work within the process.

Plot of Effects - Interaction “ low” Factor A “ High” Factor A Factor B “low” Factor B “high” Response 50 40 30 20 10 The effect of Factor A on distance depends upon the level of factor B.

Plot of Effects – Main Effects “ low” Factor A “ High” Factor A Factor B “low” Factor B “high” Response 50 40 30 20 10 The effect of Factor A on distance does not depend upon the level of factor B.

Plot of Effects “ Low” Factor A “ High” Factor A Factor B “low” Factor B “high” Response 90 80 70 60 50

Key Take-a-Way Catapult Dynamics

Myth: You must hire a pointed head statistician to use Six Sigma Busted ! + + + +

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