Lean Operations

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Published on February 22, 2014

Author: rbkeefer

Source: slideshare.net

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A Practical Guide to Delivering like a Startup in a Complex Environment

Lean Operations: A Practical Guide to Delivering like a Startup in a Complex Environment Rob Keefer @rbkeefer Paul Spencer @spencepd

Big Idea Always know how the parts relate to the whole but don’t build the whole. Build HIGH Business Value components first, so you can live to fight another day. www.pomiet.com @pomiet @rbkeefer @spencepd

Getting to MVP MVP (Minimum Viable Product) Build something to get in front of customers for their feedback. www.pomiet.com @pomiet @rbkeefer @spencepd

Getting to MVP Define minimal application (across architecture) Maximize validated learnings Incremental business value Warnings: Not necessarily optimized for end users Business may want everything www.pomiet.com @pomiet @rbkeefer @spencepd

Getting to MVP Deciding exactly how complex an MVP needs to be cannot be done formulaically. It requires judgement ...When in doubt, simplify. - Eric Ries, Lean Startup www.pomiet.com @pomiet @rbkeefer @spencepd

Getting to MVP 1. Create goal statements 2. Prioritize goal statements 3. Map system dependencies 4. Develop architecture map www.pomiet.com @pomiet @rbkeefer @spencepd

Create goal statements I wish I knew ... We need to do ... www.pomiet.com @pomiet @rbkeefer @spencepd

Create goal statements View Claims Information View Health Information Validate/Edit Personal Information Compare Cost of Care Information Get Wellness Support Register to use the site www.pomiet.com @pomiet Compare Prescription Information Purchase Health Insurance @rbkeefer @spencepd

Prioritize goal statements www.pomiet.com @pomiet @rbkeefer @spencepd

Prioritize goal statements Compare Cost of Care Information Purchase Health Insurance Compare Prescription Information Register to use the site Get Wellness Support View Health Information View Claims Information Validate/Edit Personal Information www.pomiet.com @pomiet @rbkeefer @spencepd

Map system dependencies Validate/Edit Personal Information View Claims Information View Health Information Customer Info Customer Info Customer Medical Info Warehouse Payment ! X X X ! X Customer Medical Info ! Warehouse ! Payment Authorization www.pomiet.com @pomiet Authorization X X X X ! @rbkeefer @spencepd

Develop architecture map Validate/Edit Personal Information View Claims Information User Interface Business Layer Customer Info Customer Medical Info Warehouse Services Payment Authorization Critical View Health Information Architecture Layer www.pomiet.com @pomiet @rbkeefer @spencepd

Minimum Viable Product Statement We believe that creating < ... > for < ... > will achieve < ... > We will know it is true when < ... > www.pomiet.com @pomiet @rbkeefer @spencepd

Develop architecture map Validate/Edit Personal Information View Claims Information User Interface Business Layer Customer Info Customer Medical Info Warehouse Services Payment Authorization Critical View Health Information MVP Release 1 Release 2 Architecture Layer www.pomiet.com @pomiet @rbkeefer @spencepd

Minimum Viable Product Statement We believe that presenting claims information to customers will reduce customer service call volume. We will know it is true when call volume is reduced by 1%. www.pomiet.com @pomiet @rbkeefer @spencepd

Big Idea Always know how the parts relate to the whole but don’t build the whole. Build HIGH Business Value components first, so you can live to fight another day. www.pomiet.com @pomiet @rbkeefer @spencepd

Continue the Conversation Rob Keefer, PhD Rob.Keefer@pomiet.com Paul.Spencer@pomiet.com @rbkeefer www.pomiet.com @pomiet Paul Spencer @spencepd @rbkeefer @spencepd

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