Lean and Collaborative Content - Workshop

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Information about Lean and Collaborative Content - Workshop

Published on June 7, 2016

Author: IXIASOFT

Source: slideshare.net

1. Nolwenn Kerzreho Technical Account Manager, IXIASOFT Nordic TechKomm – 25 May 2016 Lean and collaborative content – Workshop

2. Agenda • Hallo, Bonjour, Hello, Ciao • More content? • More writers! • Demonstration • Question & answers • Resources and QA

3. Nolwenn Kerzreho Technical Account Manager – IXIASOFT creator of the DITA CMS 10+ years in the tech comm industry – Evangelist and structured content teacher and trainer Adjunct teacher at Université Rennes >8 years Contact @NolwennIXIASOFT #Nord_Tk

4. About IXIASOFT • Launched in 1998 in Montréal, Canada • Software company • Leader in the XML content management market • Two products:  DITA CMS  Component Content Management System (CCMS)  Designed specifically to manage DITA content  In-house team of DITA Experts based in North America  Agents in Europe, technical account manager, and Japan, sales representative  TEXTML Server  Native XML database

5. DITA CMS customers include: ManufacturingHardware Software Medical

6. A few facts and numbers • 7 pieces of information consumed before being in content • 30% people don’t trust brands  The demise of TRUST in brands (with separation between regions) & the prerequisite of trust in brands • More major delivery channels & platforms: Web & embedded portals, Youtube, Mobile, IoT New responsibility and challenges for tech comm

7. Technical communication The customer journey with your content with several touchpoints and channels + More content provided calls for perfect consistency, accuracy and minimalism A great opportunity to build trust for your brand (http://ahamarketing.com/consumer-trust-in-brands/ Do consumers trust your brand?)

8. Everyone writes • Quality control • Taxonomists & editors • Legal dpt • Training dpt • Experts (SME) • Marketing communication • Technical writers • Technical translators • Support teams • Installation and maintenance teams After sales Presales Content lifecycle Product support

9. Structured content is required Traditional content Limited by source format Software updates are necessary to edit content Structure is foggy no control on information structure No variables or refinements possible Book style Descriptive Structured content Travel where it needs to go Freely accessible, not linked to software Language structure and metadata Possibility to easily adapt to context Topic-based Minimalistic

10. Structured content Consistent throughout channels and content types and leaner on the production side Controlled workflows, collaboration tool acting as a reference information set

11. Enterprise-class teams and solutions Fault Tolerance Compliant with Windows and Linux clustering systems Multi Platform Windows and Linux Replication A replication mechanism to support a global solution deployment Tokyo Los Angeles Bangalore

12. More “Document” types… • Installation manual, maintenance, repair, transport • Bill of material, technical dossier • Illustrated part list • Datasheet, labels, product information leaflets • Test lists, check lists, quality control • White papers, web sites • Material interfaces, user interfaces • Training handbook, test & exercise books, tutorials • On-screen instructions, help systems • Software applications

13. Sample documentation • Structured modular documentation for the MINI • Some variants expert and novice • A version 1.0 is published • First translation to French is done

14. Scenario • Simple review cycle • Written in English - translated to French To illustrate how multiple people can use multiple tools

15. Content collaboration – the people involved Writer Taxonomist Reviewer Editor Approver Quality control Translator Translation managers

16. Edit and review Zoe edits a topic online Zoe adds a local image George adds a comment Zoe accepts comment

17. Translation Zoe creates the translation packages Maria translates to French Zoe receives translation back and re-publishes

18. Information developers Information architects, editors, senior writers, project managers  Spend most of their time in the CMS  Need an extensive set of functionalities  Manages the content lifecycle and can manage deliveries  Understand XML and DITA  Limited number of people in the organization Recommended tool  DITA CMS Eclipse client Writer editor Taxonomist

19. Eclipse plugin • Eclipse environment offers a highly configurable perspective for different kinds of users • Writer perspective • Project manager persp. • IA perspective • Unified User Interface • Extension can be developed

20. Search result panel • Configurable display • Sorting capability • Quick preview • Grouping • … Search panel • DITA generates a very large number of content components. Advanced search is mandatory. • Multiple filtering criteria is available • Recently used objects • Favorites • …

21. Dependencies view panel • Show all related objects (conref, href…) • Show all relations to other objects (translated to, snapshots) • …

22. XML editor panel • Topic authoring • Oxygen or XMetal • XML tags are visible or not • Tracks changes • … Map Editor panel • Create and edit maps • Drag & drop topics/submaps • Reorganize topics • Inserts a sub maps • Open objects • …

23. Contributors and reviewers Engineers, developers, support teams,…  Few actions on content  Need basic functionalities  Need features to annotate, comment and approve/reject content  Limited or no XML or DITA knowledge  Potentially large number of people (hundreds) • Recommended Tools  IXIASOFT Web Author  IXIASOFT Collaborative Web Reviewer Reviewer Approver

24. Web browser • Easy to deploy • Ease of use • Ideal for distributed teams

25. ToDo list • Work is assigned to them (e-mail) • Can display assignments by role • Contributor or Reviewer • Interface is very intuitive

26. XML editor panel • Topic authoring • Form-based authoring • Can be used for topic review • Tracks changes • Commenting

27. ToDo list • Work is assigned to them (e-mail) • Interface is intuitive Web browser • Easy to deploy • Ease of use • Perfect for distributed teams PDF annotation tool used to: • Comment (cannot edit) • Suggest modifications • Accelerates review process (concurrent users) • Tracks history of comments (audit purposes) • Document review

28. Reviewers can • Add comments • Strike out text • Propose new text • Draw information • Stamp notice • And much more… Approval • Users can approve or reject content • Supports multiple approval mechanisms • Tracks the “approve and reject” history

29. Translation managers Create translation packages,  Notified for new content  Sees content in any language  Import translated content  Checks quality and completeness  Publish translated content Translator Project manager

30. Translation Zoe creates the translation packages Maria translates to French Zoe receives translation back and re-publishes

31. Localization process overview Topic 3 en-us Map A en-us Topic 2 en-us Topic 1 en-us Create v. 1.0 Snapshot Topic 3 en-us 1.0 Map A en-us 1.0 Topic 2 en-us 1.0 Topic 1 en-us 1.0 Localization Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0 Export Import TMS or CAT Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0

32. Translation package – options Export New • XLIFF • DITA files • PDF publish Update • Changed/new • Previously translated content Import • XLIFF • DITA files

33. Workflows and numbers Translation availability Localization:in translation 36%Localization:re view 64% Translation to Italian Localization:in translation Localization:review

34. Topic 3 en-us Localization process overview Map A en-us Topic 2 en-us Topic 1 en-us Snapshot Topic 3 en-us 1.0 Map A en-us 1.0 Topic 2 en-us 1.0 Topic 1 en-us 1.0 Localization Topic 1: Partial revision Topic 3: Major revision Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0 Snapshot Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0

35. Topic 3 en-us Localization process overview Map A en-us Topic 2 en-us Topic 1 en-us Create v. 2.0 Snapshot Topic 3 en-us 1.0 Map A en-us 1.0 Topic 2 en-us 1.0 Topic 1 en-us 1.0 Snapshot Topic 3 en-us 2.0 Map A en-us 2.0 Topic 2 en-us 2.0 Topic 1 en-us 2.0 Localization Localization Compare (element level) 100% match Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0 Snapshot Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0

36. Topic 3 en-us Localization process overview Map A en-us Topic 2 en-us Topic 1 en-us Snapshot Topic 3 en-us 1.0 Map A en-us 1.0 Topic 2 en-us 1.0 Topic 1 en-us 1.0 Snapshot Topic 3 en-us 2.0 Map A en-us 2.0 Topic 2 en-us 2.0 Topic 1 en-us 2.0 SnapshotLocalization Localization Map A fr-fr 2.0 Topic 3 fr-fr 2.0 Topic 2 fr-fr 2.0 Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0 Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0 If match, copy of the french If match, copy of the french Topic 1 fr-fr 2.0

37. Topic 3 en-us Localization process overview Map A en-us Topic 2 en-us Topic 1 en-us Snapshot Topic 3 en-us 1.0 Map A en-us 1.0 Topic 2 en-us 1.0 Topic 1 en-us 1.0 Snapshot Topic 3 en-us 2.0 Map A en-us 2.0 Topic 2 en-us 2.0 Topic 1 en-us 2.0 SnapshotLocalization Localization Map A fr-fr 2.0 Topic 3 fr-fr 2.0 Topic 2 fr-fr 2.0 Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0 Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0 Topic 1 fr-fr 2.0 Export Import TMS or CAT Map A fr-fr 2.0 Topic 3 fr-fr 2.0 Topic 2 fr-fr 2.0 Topic 1 fr-fr 2.0

38. Topic 3 en-us Localization process overview Map A en-us Topic 2 en-us Topic 1 en-us Snapshot Topic 3 en-us 1.0 Map A en-us 1.0 Topic 2 en-us 1.0 Topic 1 en-us 1.0 Snapshot Topic 3 en-us 2.0 Map A en-us 2.0 Topic 2 en-us 2.0 Topic 1 en-us 2.0 SnapshotLocalization Localization Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0 Topic 3 fr-fr 1.0 Map A fr-fr 1.0 Topic 2 fr-fr 1.0 Topic 1 fr-fr 1.0 Map A fr-fr 2.0 Topic 3 fr-fr 2.0 Topic 2 fr-fr 2.0 Topic 1 fr-fr 2.0 Snapshot Map A fr-fr 2.0 Topic 3 fr-fr 2.0 Topic 2 fr-fr 2.0 Topic 1 fr-fr 2.0

39. Sample documentation • Structured modular documentation for the MINI • Some variants expert and novice • A version 1.0 is published • First translation to French is done

40. What we did not see • Creating branches • Creating project actions …

41. Questions? Slideshare: IXIASOFT account Follow me @nolwennIXIASOFT @keithIXIASOFT | www.DITAWriter.com Extreme Writing http://www.extremetechwriting.com/ • Blog: www.ixiasoft.com/en/news-and-events/blog • OASIS DITA Adoption Committee articles

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