Published on March 10, 2014
21st Century Leadership
To create an appreciation of the importance of good communication in the context of school leadership. To communicate with honesty and clarity, both verbally and non verbally To increase self awareness and skills for good communication. To encourage positive relationships between the Principal and all of the school partners. . Aims of the Module 21st Century Leadership
The joy of working with people 21st Century Leadership
Understanding the School as an Organisation Complex and uncertain Goals are ambiguous Myths, rituals and ceremonies are important Open and organic Interactive decision making Role switching is common 21st Century Leadership
What is central to leading people?
What is central to leading people? Plans Delegates Leads Manages Communication Interacts/Teaches Sets Targets Negotiates Makes Decisions
Verbal 20% Language Tone of Voice Non Verbal 80% Facial Expressions Eye Contact Pauses and Gestures Stance and Movement Clothing Making an Impression: 21st Century Leadership
Ineffective Communication 21st Century Leadership
What happens when there is effective communication …… 21st Century Leadership
What is my communication style? An Effective Communicator 21st Century Leadership
High D I R E C T N E S S Communication Styles Openly Aggressive Assertive I am direct in expressing MY needs, wants & opinions; I give no thought to others. I express clearly MY needs, wants & opinions in a way which is considerate of others. I WIN, YOU LOSE I WIN, YOU WIN Passive Aggressive Passive I ensure indirectly that everyone knows my needs, wants & opinions & understand they take precedence. I do not express my needs, wants & opinions directly. I put others’ needs above my own. I LOSE, YOU LOSE I LOSE, YOU WIN Low Low THOUGHT GIVEN TO OTHERS High
Key Characteristics of Good Interpersonal Communications Genuineness: What you see is what you get Empathy: Stand in the other person’s shoes Positive Regard: Value the person listen! 21st Century Leadership -
ACTIVE LISTENING EXERCISE GROUPS OF THREE PERSON 1 speaks for 1 minute passionate about on any topic they feel PERSON 2 Listens for the factual information – 1 minute feedback PERSON 3 Listens for the emotions being expressed – 1 minute feedback FEEDBACK 21st Century Leadership
ACTIVE LISTENING EXERCISE One person in the room speaks for 2 minutes on any topic she/he feels passionate about. Group 1 Listens for the factual information Group 2 Listens for the emotional undertones. Group 3 Watches for body Language. A reporter from each group gives the group’s observations after4 minutes deliberations 4 minutes feedback. 21st Century Leadership
“ Most people do not listen with the intent to understand; they listen with the intent to reply.They ’ re filtering everything through their own paradigms, reading their autobiography into other people ’ s lives. ” Stephen Covey 21st Century Leadership
Emotionally Literate Listening Empathic listening is fundamental to demonstrating concern as a leader. The following six negative listening habits prevent us from being good listeners. Monitor your listening habits over the next number of weeks and if you are guilty of using any of these poor listening habits, tick the box next to it. The Faker The Interrupter The Logical Listener Doing One Better The Rebuttal Maker The Advice Giver 21st Century Leadership
Empathy means putting yourself in other people’s shoes without throwing away your own 21st Century Leadership
Good Communication – with whom? Parents Students Principal All staff Others, (media) 21st Century Leadership
Good Communication How? 21st Century Leadership
Modes of Communication: In-house Fortnightly notice whiteboard Today notice whiteboard Weekly meetings Notice in staff post boxes Designated notice boards Memos Intercom Texting/Emailing Phone Calls/ Fax TV screens in corridors/staffroom Interviews E portal messaging Circulars/Reports Advertisements/Posters Notices Newsletters School P.R.O. Staff Handbook Home School Liaison Induction booklet Phone tree MBWA/person to person 21st Century Leadership
Concluding Reflection Choose two key messages which you picked up from this session. How might they be of use to you in your new role? 21st Century Leadership
Golden Rules Listen and listen well Be yourself Banish negativity Be as interesting and interested as possible Keep your people satisified Be visible Admit your mistakes Take care of yourself! You can’t do everything. 21st Century Leadership
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