Leading Nordic IT-services Company, Tieto, Uses Enterprise Social Networking to Connect its Global Workforce

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Published on February 17, 2014

Author: tibbr

Source: slideshare.net


Tieto — the largest Nordic IT-services company — went looking for ways to connect its global workforce, systems and partners, while eliminating communication silos. Tieto sought to increase knowledge-sharing among its 16,000 employees and increase productivity by five percent. Learn why Tieto decided to deploy tibbr as an enterprise social layer, what challenges they faced during the roll-out, and the excellent results they achieved.

Turbo-charging Your Organization’s Productivity with Enterprise Social Networking Welcome to today’s webinar! There will be silence until we begin today’s presentation. Today’s twitter hashtag is #tibbr

Speakers Ilkka Malkova Community Manager, CIO Office Tieto © 2013 Tieto Corporation Leandro Perez @leandro_perez Head of Product Marketing, tibbr TIBCO Software Inc.

Company Overview TIBCO Software • • • • • • Founded in 1997 $1.1B revenue in 2012 70 offices, 25 countries 4000 customers 200 partners 3500 employees tibbr • • • • • Millions of enterprise users 100+ countries Experienced implementation team Customer success program 24x7x365 global support

About Tieto Why Social? Why tibbr? Use Cases Roll-out Q&A © 2013 Tieto Corporation 1. 2. 3. 4. 5. 6. 2013-06-10

This is me. Ilkka Malva Born in Istanbul Living in Helsinki @Tieto since 1997 Community Manager CIO Office since 2012 Married Runner Dancer Traveller

Video: This is Tieto and what our 16.000 people work on daily. © 2013 Tieto Corporation http://www.youtube.com/watch?v=d9AmyW-f55k

Tieto is the largest Nordic IT services company providing full life-cycle services for both private and public sectors. The company has global presence through its product engineering business and delivery centers. Tieto is committed to develop enterprises and society through IT. © 2013 Tieto Corporation Market position ➔ #1 in IT services in Finland ➔ #3 in IT services in Sweden ➔ #1 in telecom R&D in Europe

© 2013 Tieto Corporation Why Social?

Goals of New Social Intra Support Tieto’s strategy execution – more focused and simplified way of working Improve efficiency by reuse of knowledge New Social Intra Encourage networking and leveraging of knowledge © 2010 Tieto Corporation Promote knowledge sharing culture Goals Cut down e-mail flow Support onboarding • New employees • New team members Aiming for 5% increase in productivity with 16.000 information workers.

Intra Vision before tibbr decision • Desktop – All the needed things in one place. • Personal – Providing relevant content and services related to my identity, role, location, organisation, interests, projects etc. Personalisation is easy, profiling is automated. • Appealing – Excellent user experience; smooth, visually attractive and easy to use, high-quality and up-to-date content. • Addictive – The place to exist, socialise and meet colleagues. The place to share and to keep up with all that’s happening. Something you cannot do without. • Available – Any device, anywhere, anytime. © 2013 Tieto Corporation

Why tibbr? • Social Layer to connect it all. • Strong integration background. • OnPremise installation. • Mobility. • Customization possibilities. • Subjects. © 2013 Tieto Corporation • Continuous release cycle. • Buy, not Build.

Meeting Communication tools (Lync, Phone, OCS, Hangouts, WebEx) Google SharePoint Email Calendar Document collaboration tibbr (Collaboration, Social business, Search) Common tools to touch end-users when needing to be informed by business systems, other colleagues, sharing information, discovering information, collaborating with partners and customers. Exchange Email Calendar BYOD Drive CRM Oracle SalesForce Office tools Storage © 2013 Tieto Corporation Google User Directory ERP Information services (AD) (Approvals, Orders etc) (RSS, XML, Others)

Layout customizations © 2013 Tieto Corporation

tibbr Connect Easily add features to any other system, like CMS © 2013 Tieto Corporation

© 2013 Tieto Corporation Use Cases

Case example 1: Onboarding You join Tieto • When you enter Tieto, you belong to all the Subjects your position, location, organization and role entitles you to: • • • • • • Finland / Helsinki / Kilo Group and Support Functions / CFO / ICT / Business Applications and Tools Line Manager Project Owner of project 734893 Competence based subjects • • Instantly you can spend your first day in Tieto reading all the discussion around these subject -> knowledge transfer/sharing Get to know your colleagues, also the ones not sitting next to you. Discover other subjects that are related to your work Introduce yourself to others • Be up to speed quicker and more efficiently • © 2013 Tieto Corporation

Case example 2: Extend discussions via Subjects Question from sales case Opportunity 5 persons There is a question and discussion in opportunity sales team. 17 © 2013 Tieto Corporation Offering 50 persons Sales team extends discussion to specific offering, adding suddenly 50 specialists globally to the discussion. Competence 300 persons Discussion goes technical, so it’s extended to specific technology subject, adding 300 global specialists to answer the detailed question in context to earlier discussions. Reusable via search 3 months After 3 months, the same issue is raised in another opportunity in other country. Earlier discussion if found via search and sales team gets instant answers and insight on who to contact for more details how the earlier case was won. Information is not locked into emails

Case example 3: Support via communities Crowdsourced way: • • • • Ask question in specific subject like “Mobile Tieto” Service Desk or any of our 16.000 specialists answers you 24/7 most likely Problem solved in public discussion Next user with same problem finds the discussion via Intra Search -> instant solving time Support via community Reusable answers Proactive support via filters -> SD can follow keywords like “iphone” 18 © 2013 Tieto Corporation

Case example 4: Mobility Picture taken at a Workshop. Normally it’s easier to share this mobile phone photo to Facebook than to your colleagues at work. tibbr’s Mobile UI let’s you do it easily. 19 © 2013 Tieto Corporation

© 2013 Tieto Corporation Roll-Out Experiences

Keep It Simple • Publish features one by one. • When creating the subject hierarchy, make sure people understand what they are. Use their language. • Start with few and expand later • For example we started with ”Architects” and then later added subsubjects like ”Information Architects” etc. © 2013 Tieto Corporation

Put it out there. • Find and get the early adopters in without wasting time. • We used Invite only and Public Beta stages, like nowadays is used in consumer world. • Be active on showing via example how people can make tasks easier by using the social software. • Users will soon start copying your examples. • Examples: • We opened our Intra development discussion for everybody. • We used Polls for decision making, asking A/B type of question. • • Get the leaders talking, not managers. (influencers) Use RSS feeds to create automatic content © 2013 Tieto Corporation

Target specific smaller groups • Our business is driven by projects and projects are driven by Project Managers • We have physical Offices • Automatically subscribed people to office subjects based on their organizational data. © 2013 Tieto Corporation

Have a friendly helper © 2013 Tieto Corporation

© 2013 Tieto Corporation Q&A Ilkka Malva community Manager Tieto CIO Office Ilkka.malva@tieto.com

Take tibbr for a test drive. Visit try.tibbr.com

Customer Stories, Whitepapers and more @ www.tibbr.com Follow us on Twitter @tibbr Or Like our facebook page at facebook.com/tibbr.live

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