Published on March 17, 2014
Leading teams in the Age of Agile
Presentation #6 out of 12,345,902 Elad Sofer Agile coach co-founder @ practical-agile twitter: @eladsof email: email@example.com blog: www.thescrumster.com - It’s in Hebrew ;)
Connection before content
A-HA wall Feedback
THE biggest problem
BORN Leaders are not Leaders are Grown
What are you responsible for ? 10 9 8 7 6 5 4 3 2 1 Personal –Spouse –Children –Family –Friends –House chores Product Project –Code –Requirements –Tests –Plans –Support –Bugs –Reports Team People –Training –Teaching –Mentoring –Administrative Communication –Phone calls –Meetings –E-mail –Proposals –Blog –Slides –Manual
Begging Reward Punishment Doityourself
Leadership ?Performing actions that will inspire change that is aligned with a speciﬁc goal. maybe/
George Edward Pelham Box Essentially, allmodels are wrong, but someare useful.
Share with your team a problem you are currently facing (Describe the problem, what did you do) 10 9 8 7 6 5 4 3 2 1
Blame Shame Justify Obligation Responsibility Christopher Avery
Analyze your problems using the responsibility process. 10 9 8 7 6 5 4 3 2 1 • In what stage are you? • What would be the responsible thing to do?
For each stage: • Find ways to keep the team in the stage • Find ways to advance the team to the next stage. • Find ways to move the team to the previous stage 7 6 5 4 3 2 1
FEEDBACK - THE SECRET SOUCE…
Find a partner. (Choose who is A and who is B) <A> shares with <B> a (new) problem with a colleague role play: <B> gives feedback to <A> (<A> acts as the colleague, <B> acts as <A>) 4 3 2 15
Find a partner. (Choose who is A and who is B) <A> shares with <B> a (new) problem with a colleague role play: <B> gives feedback to <A> (<A> acts as the colleague, <B> acts as <A>) Switch roles 4 3 2 15
Effective feedback Pre-Conditions:! You Have accurate data You care about the person Your goal is improvement (Double check) ! Guidelines:! Give feedback frequently Be prepared. Speak for yourself Use I language. straight to the point.
Giving effective feedback Set the Stage! make sure the person is in a state to receive feedback ! Describe the behavior or result! Be speciﬁc, accurate, speak from experience, validate facts ! State the impact! The impact should be a real one, the painful the better ! Make a request! Speciﬁc, accurate, leave room for other suggestion
Repeat the exercise using the model prepare your feedback. Give it & Reﬂect with your partner Switch 6 5 2 1347 Set the stage - Describe the behaviour state the impact - make a request
Be at the right state! If the time is not right, express it, offer alternative Actively listen, do not judge! Conquer you ego, Listen, Ask for clariﬁcations UnderstandEmpathize with the impact! Show real Empathy, understand the impact, see the other side Suggest a solution Ask for help! Be honest, even if you don’t think this is a problem. Receiving effective feedback
Dealing with conﬂictThomas-KilmannConﬂictModeInstrument
3 2 1 From 1 to 5 (1 - often , 5 - seldom): How do i deal with conﬂict ? Competition - Avoidance - Surrender - Compromising - Collaborating Reﬂect with yourself about the score
3 2 1 For each conﬂict type describe at least one situation that it should be used. Competition - Avoidance - Surrender - Compromising - Collaborating Reﬂect with yourself about the score 5 4
Conﬂict types symptoms. Think of ways to identify conﬂict types 4 3 2 1 Lack of clarify - Emotional attachment Different values - interpersonal conﬂict.
Suggest how to approach the different conﬂict types 4 3 2 1 Lack of clarify - Emotional attachment Different values - interpersonal conﬂict. 6 5
Navigating conﬂict using The Perfection game
You don't see the world very clearly! You feel that one listens to you.! Fragile, you break easily. People now notice you.! You have a better picture of how the world works.! People don’t always understand what you mean.! You still have a lot to learn and you fail often. You have learned a lot and gained experience.! You have more knowledge.! You are able to inﬂuence your environment.! It is now time to start hatching more eggs.
10 9 8 7 6 5 4 3 2 1
Celebration of learning
Letter to future self 7 6 5 4 3 2 1
Thank you! (Toda) .תודה
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