Lars Hyland Webinar 090709 Re-inventing the E-learning Experience

60 %
40 %
Information about Lars Hyland Webinar 090709 Re-inventing the E-learning Experience
Technology

Published on July 31, 2009

Author: larshyland

Source: slideshare.net

Description

How can you show that e-learning is clearly adding value to your business? Learning portals provide a focused, engaging and contextual experience for staff that more directly supports their working day. In this session Lars Hyland demonstrates how global media company Sky is revolutionising its induction programme with a pioneering media-rich portal. Drawing on experience from some of the UK's most recognised brands (Bupa, EDF, Vodafone) Lars will examine:

• Using focused learning portals to solve key business challenges
• Improving performance of new starters with a smart onboarding or induction programme
• How cutting the 'time to competence' clearly establishes the value of learning
• Making 'self-service' performance support easy to use, engaging and effective
• Five tips for building an unbeatable business case

Learning and Skills Group Webinar 12 noon – 9 July 2009 Re-inventing the e-learning experience Lars Hyland Director of Learning Services Brightwave Limited Email: lars.hyland@brightwave.co.uk www.brightwave.co.uk 9 July 2009 http://larsislearning.blogspot.com/

Getting started… Can everyone hear me OK? YES NO This helps me speak up and gets us all used to the Webex tools we’ll be using as we go along. http://larsislearning.blogspot.com/

Can everyone hear me OK?

YES

NO

This helps me speak up and gets us all used to the Webex tools we’ll be using as we go along.

In this session… Using focused learning portals to solve key business challenges Improving performance of new starters with a smart onboarding/induction programme – EXAMPLE – Sky How cutting the 'time to competence' clearly establishes the value of learning Making 'self-service' performance support easy to use, engaging and effective Five steps for building an AGILE learning strategy http://larsislearning.blogspot.com/

Using focused learning portals to solve key business challenges

Improving performance of new starters with a smart onboarding/induction programme – EXAMPLE – Sky

How cutting the 'time to competence' clearly establishes the value of learning

Making 'self-service' performance support easy to use, engaging and effective

Five steps for building an AGILE learning strategy

Warm up poll… What best describes your experience with e-learning to date? New to it, want to learn more Some experience, but want to improve range and depth of implementation Experienced, looking for new ideas to engage audience and increase take up Vote now and get chatting... http://larsislearning.blogspot.com/

What best describes your experience with e-learning to date?

New to it, want to learn more

Some experience, but want to improve range and depth of implementation

Experienced, looking for new ideas to engage audience and increase take up

Vote now and get chatting...

So, what’s the problem? © Brightwave Ltd

Confronting the elephant in the training room… http://larsislearning.blogspot.com/

Confronting the elephant in the training room… http://larsislearning.blogspot.com/ Training is delivered to the WRONG people by the WRONG people at the WRONG time in the WRONG way.

Training is delivered to the WRONG people by the WRONG people at the WRONG time in the WRONG way.

Confronting the elephant in the training room… http://larsislearning.blogspot.com/ Training is delivered to the WRONG people by the WRONG people at the WRONG time in the WRONG way. = NO learning = NO value added

Training is delivered to the WRONG people by the WRONG people at the WRONG time in the WRONG way.

= NO learning

= NO value added

Confronting the virtual elephant… http://larsislearning.blogspot.com/ E-learning can suffer same problems: Too DULL, Too INACCESSIBLE, Lacks RELEVANCE.

E-learning can suffer same problems:

Too DULL,

Too INACCESSIBLE,

Lacks RELEVANCE.

Confronting the virtual elephant… http://larsislearning.blogspot.com/ E-learning can suffer same problems. Too DULL, Too INACCESSIBLE, Lacks RELEVANCE. = NO learning = NO value added

E-learning can suffer same problems.

Too DULL,

Too INACCESSIBLE,

Lacks RELEVANCE.

= NO learning

= NO value added

The missing ingredient… http://larsislearning.blogspot.com/ TRAINING TRANSFER TOO LOW (Will Thalheimer, 2006)

The missing ingredient…follow through http://larsislearning.blogspot.com/ LESS LEARNING, MORE OFTEN (Will Thalheimer, 2006)

Our survey says... © Brightwave Ltd

What we found... http://larsislearning.blogspot.com/ Brightwave E-learning Trends Survey Polled L & D specialists within large UK organisations (5000+ staff) Findings provide insight into current and future e-learning practices across all industry sectors.

Brightwave E-learning Trends Survey

Polled L & D specialists within large UK organisations (5000+ staff)

Findings provide insight into current and future e-learning practices across all industry sectors.

Brightwave E-learning Trends Survey http://larsislearning.blogspot.com/ E-learning use and take up 70% have been using e-learning for over 4 years 37% said e-learning not meeting expectations of take up – why not? Poor communication E-learning not engaging E-learning not aligned to business objectives

E-learning use and take up

70% have been using e-learning for over 4 years

37% said e-learning not meeting expectations of take up – why not?

Poor communication

E-learning not engaging

E-learning not aligned to business objectives

Poll time… In your organisation, which of these reasons for poor take up affects you most? Poor communication E-learning not engaging E-learning not aligned to business objectives Hey, we have excellent take up! Vote now and get chatting... http://larsislearning.blogspot.com/

In your organisation, which of these reasons for poor take up affects you most?

Poor communication

E-learning not engaging

E-learning not aligned to business objectives

Hey, we have excellent take up!

Vote now and get chatting...

If you enjoyed answering that… Enter our *new* E-learning and Training Trends Survey Each participant automatically entered into a prize draw for a chance to win a Roberts STREAM 202 radio - a portable DAB, FM and internet radio. At the end of this webinar, go to www.brightwave.co.uk and enter before closing date on 10 July. http://larsislearning.blogspot.com/

Enter our *new* E-learning and Training Trends Survey

Each participant automatically entered into a prize draw for a chance to win a Roberts STREAM 202 radio - a portable DAB, FM and internet radio.

At the end of this webinar, go to www.brightwave.co.uk and enter before closing date on 10 July.

Learning portals © Brightwave Ltd

LMS platforms are about data and reporting… http://larsislearning.blogspot.com/ The learner can struggle to engage with LMS interfaces. Most often data centric, not learner centric, and rarely performance centric. Context of learning can get lost. DEATH BY LMS...

LMS platforms are about data and reporting… http://larsislearning.blogspot.com/ The learner can struggle to engage with LMS interfaces. Most often data centric, not learner centric, and rarely performance centric. Context of learning can get lost. LEARNING PORTALS SHIFTS FOCUS ONTO THE LEARNER...

Learning portals are about learners... http://larsislearning.blogspot.com/ Front end designed to support learner experience

Learning portals are about learners... http://larsislearning.blogspot.com/ Organised around performance needs and business challenges

Learning portals are about learners... http://larsislearning.blogspot.com/ Content is relevant to task at hand so less distraction

Learning portals – strong business case Learning portals can support many mission critical business areas e.g. Induction/onboarding (faster time to full competence) Management development (improved team productivity) Sales skills (higher revenues) Regulatory compliance (reduced business risk) Closer sense of community encourages peer to peer learning (especially where social media tools are available) Can meaningfully bring together all aspects of a learning experience – communication, knowledge, practice and performance tools. http://larsislearning.blogspot.com/

Learning portals can support many mission critical business areas e.g.

Induction/onboarding (faster time to full competence)

Management development (improved team productivity)

Sales skills (higher revenues)

Regulatory compliance (reduced business risk)

Closer sense of community encourages peer to peer learning (especially where social media tools are available)

Can meaningfully bring together all aspects of a learning experience – communication, knowledge, practice and performance tools.

Discussion point and poll… “ We should design CAMPAIGNS not COURSES” YES NO What do you think? Share your thoughts with us... http://larsislearning.blogspot.com/

“ We should design CAMPAIGNS not COURSES”

YES

NO

What do you think? Share your thoughts with us...

CASE STUDY: Onboarding/induction at Sky © Brightwave Ltd

Case study: Sky pre-joining learning portal Business Case : Improve customer service during time of growth Reduce staff attrition during induction period Accelerate time to full competence Training available from job acceptance, 2-4 weeks before start Overall induction training costs to reduce

Sky portal http://larsislearning.blogspot.com/ Countdown to first day, video wall, progress bar

Sky portal http://larsislearning.blogspot.com/ CEO welcome, compliance, produce knowledge content

Sky portal http://larsislearning.blogspot.com/ Sales simulation, meeting existing staff, volatile content

Sky portal http://larsislearning.blogspot.com/ Product knowledge covers key features and benefits

Sky portal Compliance training completed before arriving at Sky site

Sky portal http://larsislearning.blogspot.com/ Learning incentivised through collecting bonus points – doing well means entry onto the Leaderboard.

Sky portal http://larsislearning.blogspot.com/ Product knowledge is tested through sales simulation.

Sky portal http://larsislearning.blogspot.com/ Meet existing staff and learn about job role – open and honest

Sky portal http://larsislearning.blogspot.com/ Progress is fully tracked for the individual. Data is shared with Sky internal systems for management reporting. Learners reminded to complete learning in recommended time period.

Progress is fully tracked for the individual.

Data is shared with Sky internal systems for management reporting.

Learners reminded to complete learning in recommended time period.

Case study: Sky pre-joining learning portal Key features : Media rich, highly interactive, in line with Sky brand Fully tracked content, integrates with internal systems Product knowledge, sales simulation and compliance covered Insight into existing staff in job roles (blogs, video, photos) Leaderboard – encourages repetition to cement learning

Discussion point… How is induction and onboarding managed in your own organisation? Would it benefit from a similar approach? Share your thoughts with us... http://larsislearning.blogspot.com/

How is induction and onboarding managed in your own organisation?

Would it benefit from a similar approach?

Share your thoughts with us...

Five criteria for developing learning portals © Brightwave Ltd

Faster innovation breeds change in practice and performance Staff want easier, faster ways to do their job well No time/budget to travel so technology critical Integrate learning into workflow for more timely support Building your learning portal http://larsislearning.blogspot.com/ A G I L E ACCELERATED

Faster innovation breeds change in practice and performance

Staff want easier, faster ways to do their job well

No time/budget to travel so technology critical

Integrate learning into workflow for more timely support

Building your learning portal http://larsislearning.blogspot.com/ A G I L E GOAL DRIVEN Focus on business objectives Concentrate on what is relevant, timely and actionable – learning portal provides more focus More performance support than self development

Focus on business objectives

Concentrate on what is relevant, timely and actionable – learning portal provides more focus

More performance support than self development

Building your learning portal http://larsislearning.blogspot.com/ A G I L E INTEGRATED Consider the holistic experience of learners - datacentric LMS may be a barrier Learning portals can integrate into existing systems at back end Integrate communications, learning and performance support Think Campaigns not Courses

Consider the holistic experience of learners - datacentric LMS may be a barrier

Learning portals can integrate into existing systems at back end

Integrate communications, learning and performance support

Think Campaigns not Courses

Building your learning portal http://larsislearning.blogspot.com/ A G I L E LIBERATING Liberate your learners! Remove barriers, real and imagined Provide the right tools, align your messages and provide clear direction – they will do the rest... Liberate yourself - a licence to innovate!

Liberate your learners!

Remove barriers, real and imagined

Provide the right tools, align your messages and provide clear direction – they will do the rest...

Liberate yourself - a licence to innovate!

Building your learning portal http://larsislearning.blogspot.com/ A G I L E ENGAGING In interesting times, you need interesting solutions Competition for attention is rife Too much e-learning is just plain dull... LMS experience often uninspiring and poorly perceived Good design is critical to make impact

In interesting times, you need interesting solutions

Competition for attention is rife

Too much e-learning is just plain dull...

LMS experience often uninspiring and poorly perceived

Good design is critical to make impact

Building your learning portal – in summary http://larsislearning.blogspot.com/ A G I L E ENGAGING LIBERATING INTEGRATED GOAL DRIVEN ACCELERATED

In this session we’ve seen… How learning portals provide an engaging learning experience focused around real business needs An example of how new starters benefit from an onboarding/induction learning portal at Sky That ‘time to competence’ can be dramatically reduced where learning is presented clearly, with context and aimed at a specific community Five characteristics of an AGILE learning portal That intuitive technology and engaging design underpins the way we will learn and support performance in the future. http://larsislearning.blogspot.com/

How learning portals provide an engaging learning experience focused around real business needs

An example of how new starters benefit from an onboarding/induction learning portal at Sky

That ‘time to competence’ can be dramatically reduced where learning is presented clearly, with context and aimed at a specific community

Five characteristics of an AGILE learning portal

That intuitive technology and engaging design underpins the way we will learn and support performance in the future.

Thanks for listening… Question Time Email me at [email_address] Visit www.brightwave.co.uk for case studies Read http://larsislearning.blogspot.com http://larsislearning.blogspot.com/

Question Time

Email me at [email_address]

Visit www.brightwave.co.uk for case studies

Read http://larsislearning.blogspot.com

Add a comment

Related presentations

Presentación que realice en el Evento Nacional de Gobierno Abierto, realizado los ...

In this presentation we will describe our experience developing with a highly dyna...

Presentation to the LITA Forum 7th November 2014 Albuquerque, NM

Un recorrido por los cambios que nos generará el wearabletech en el futuro

Um paralelo entre as novidades & mercado em Wearable Computing e Tecnologias Assis...

Microsoft finally joins the smartwatch and fitness tracker game by introducing the...

Related pages

July 09 Webinar B: Re-inventing the e-learning experience ...

Lars Hyland of Brightwave presented on re-inventing the e-learning experience using portals. ... LSG_Lars_Hyland_Webinar_090709_final.pdf, 1.7 MB
Read more

Lars is Learning: July 2009

Lars Hyland explores how technology and research ... Re-inventing the E-learning Experience. ... Lars Hyland Webinar 090709 Re-inventing the E-learning ...
Read more

Hyland | LinkedIn

View 8189 Hyland posts, presentations, experts, and more. Get the professional knowledge you need on LinkedIn. LinkedIn Home What is LinkedIn? Join Today
Read more

E Learning Experience | LinkedIn

E Learning Experience. Articles, experts, jobs, and more: get all the professional insights you need on LinkedIn. Sign up Get more personalized results ...
Read more

Comments on Charles Jennings | Workplace Performance: ID ...

... let our opinion get challenged read an experience report of somebody who did already the path you need to go in order to turn the basic knowledge ...
Read more

ID - Instructional Design or Interactivity Design in an ...

Lars Hyland 29 May 2010 at 13:10 ... Lars Hyland Webinar 090709 Re-inventing the E-learning ... how to bring the experiences to your ...
Read more