Landesk and Albert: Empowering Enterprise Customers

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Information about Landesk and Albert: Empowering Enterprise Customers
Technology

Published on February 20, 2014

Author: noHoldVirtualAgents

Source: slideshare.net

Description

LANDESK and noHold are working together to empower the enterprise customer with a self-service IT tool.

Albert for noHold Inc. © Copyright 2014 Empowering the Enterprise Customer

Mark is the VP of Sales at Impressions, a leading brand in high fashion.

He is 5 minutes away from delivering a presentation, but the company projector is not cooperating.

He points his phone to the QR code on the projector.

A Virtual Agent called Albert appears.

Mark types in “the projector does not work”

Albert asks a confirming question; then provides a solution.

Mark delivers the presentation on time and without a hitch.

Mark goes back to his office to use his personal laptop.

The laptop is not officially supported by the company. Albert is the only BYOD option offered to employees.

QR codes are conveniently located throughout the office. Mark scans the Help Desk QR code to launch Albert.

He selects Windows 8 and types: “how do I turn off the sound from keyboard?”

Albert provides Mark with a few steps. Mark is happy and shares the solution with his team.

Today is not Mark’s day. Now his laptop can’t connect to the company VPN.

Fortunately, Albert is customized with company specific information.

Albert provides some helpful tips, but Mark still wants to escalate to a live agent.

Albert sends the request and session log to the LANDESK Service Desk.

An agent reviews the request, examines the session log and quickly resolves Mark’s problem.

Albert resolved two problems automatically. He also helped an Agent resolve a third one faster through integration with LANDESK.

www.noHold.com noHold Inc. builds Virtual Agents that help some of the most successful companies in the world, increase revenue and decrease cost, while increasing customer satisfaction. Smarter Self-Service Attract. Convert. Fulfill. Support. noHold, Inc. Copyright © 2014

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