Published on October 16, 2013
L&D in a Social World Breakfast Brieﬁng Jane Hart Centre for Learning & Performance Technologies 16 October 20143
@C4LPT Independent advisor, writer and international speaker on workplace learning trends, technologies and tools 2013 recipient of the Colin Corder Award for Outstanding Contribution to Learning from the Learning & Performance Institute © C4LPT, 2013 2
Partner in the international think tank on workplace learning, Internet Time Alliance Building the new skills of the networked business © C4LPT, 2013 3
L&D in a Social World -‐ Backchannel How has the Social Web affected your own work in L&D? Tweet your thoughts, comments and questions during the session. #reedbriefing
Agenda • How the Social Web is impacting the way we learn • Rise of Enterprise Social Networks (ESNs) • Supporting workplace learning in new ways
1 Twitter 2 Google Drive/Docs 3 YouTube 4 Google Search 5 PowerPoint 6 Evernote 7 Dropbox 8 Wordpress Blogging/website tool 9 Facebook Social network 10 Google+/Hangouts . © C4LPT, 2013 SAME Social network and micro-blogging service Oﬃce tools & ﬁle storage é 1 ê 1 Video sharing site SAME Web search engine é 3 Presentation software é 6 Productivity tool File storage and synchronization service ê 1 ê 1 SAME Social network/ video meetings é 7
Poll How many of the top 10 tools do you use on a daily basis?
Individuals are using social tools to build a trusted network of friends and colleagues -‐ aka a Personal Learning Network © C4LPT, 2013 9
ask and answer ques:ons of each other exchange resources, ideas and experiences brainstorm and solve problems together keep up to date with what their colleagues are doing learn from each other – oAen without even realising it © C4LPT, 2013 10
“25% of doctors use social media daily to scan or explore new medical informaRon. Social media never will replace tradiRonal means of research and learning … it’s an addiRonal — and valuable — channel that can add to a physician’s knowledge base.” Journal of Medical Internet Research © C4LPT, 2013 11
Individuals are using social tools to .. “learn the new” and to keep up to date with their industry and profession © C4LPT, 2013 12
Individuals are using social tools to .. ﬁnd solu:ons to their own performance problems © C4LPT, 2013 13
INDIVIDUALS are using social tools to .. share what they ﬁnd, learn, create and know with one another © C4LPT, 2013 14
TEAMS AND GROUPS are using social tools for .. knowledge sharing and collabora:on © C4LPT, 2013 15
For those ac:ve on the Social Web, “learning” will never be the same again conRnuously immediately socially autonomously in the workﬂow © C4LPT, 2013 16
This is why there is a growing frustra:on with current e-‐learning “knowledge dumps tarted up with trivial interac6ons” Clark Quinn © C4LPT, 2013 17
As a result some employees are now paying their children to take their e-‐learning for them. © C4LPT, 2013
So the answer is not just about adding social media to e-‐learning .. © C4LPT, 2013 19
… it’s about re-‐thinking pracRces and supporRng workplace learning more widely and in more modern and relevant ways. © C4LPT, 2013 20
© C4LPT, 2013 New enterprise social networking (ESN) tools are emerging 21
© C4LPT, 2013 Group spaces within the network and external networks © C4LPT, 2013 Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Likes and Replies They support a constant FLOW or stream of conversation. 22
Poll Which ESN do you use in your organisation – if any?
L&D are helping work teams to work & learn together, & share their knowledge & experiences in the flow of wok. © C4LPT, 2013 24
They are helping teams understand how to collaborate purposefully and productively through modelling new behaviours © C4LPT, 2013 25
Poll Is building the new skills for the digitally connected workplace high on your agenda?
Learning communities © C4LPT, 2013
Poll Are you building learning communities?
Online social workshops. scaﬀolded (semi-‐structured) self-‐governance social as focus content as support performance-‐oriented © C4LPT, 2013
Backchannel learning Photo taken by Mike Collins at e-‐learning network event 2011
CoordinaRng an ongoing stream of connected learning acRviRes .. Live chats – YamJams – real Rme conversaRons Hotseats Book clubs Online Lunch ’n’ Learns Daily Rps or learning resources © C4LPT, 2013 31
get to know co-workers and company culture ask & answer questions access resources AND start contributing from the outset Social onboarding © C4LPT, 2013 32
Social mentoring informal, ad hoc mentoring as needs arise self-‐iniRaRng in the ESN © C4LPT, 2013 33
Poll Which of these activities do you think might work in your organisation?
15 years ago 10 years ago 5 years ago classroom training e-‐learning LMS blended learning live learning e-‐coaching simulaRons Automa6ng training rapid e-‐learning mobile learning gamiﬁcaRon informal learning MOOCs performance performance support consulRng social learning Enhancing professional networks collaboraRon e-‐learning 70:20:10 PKM knowledge ESN sharing Improving performance The Comet’s Tail of Workplace Learning Trends Jane Hart, 2013 v 2.1 11 October 2013
Adobe Connect WebEx GoToMeeRng Jing Camtasia Adobe CapRvate Screenr iPad & Apps Android devices Google Apps (for Business) SharePoint Google Drive Dropbox Skydrive PB Works Ning Trello Doodle classroom training e-‐learning blended learning LMS live learning e-‐coaching simulaRons rapid e-‐learning mobile learning gamiﬁcaRon PowerPoint informal learning MOOCs ArRculate performance performance support iSpring Udutu consulRng social learning professional networks Coursera collaboraRon 70:20:10 PKM knowledge ESN sharing Yammer Twieer Facebook Google+ LinkedIn Moodle eFront Snagit Photoshop elearningArt Audacity ProProfs Quizmaker Google Search YouTube Vimeo TED Talks Wikipedia Slideshare Blogs Websites Feedly Delicious Diigo Pinterest Paperli Scoopit Flipboard Pearltrees Zite Evernote OneNote Pocket Storify Hootsuite Tweetdeck Wordpress Blogger How some of the Top 100 Tools for Learning 2013 ﬁt into the Comet’s Tail of Workplace Learning Trends Enterprise tools in blue, other tools in orange. Note the tools are representaRve of the key trends; they are not shown in chronological order Created by Jane Hart, 2013
ESNs are one way that learning and working is converging .. conRnuously immediately socially autonomously in the workﬂow © C4LPT, 2013 (e-) training knowledge sharing in work teams and groups as an integral part of the daily flow of work work tasks
The Social Learning Revolu:on Jane Hart, GREAT Conference Lisbon, 16 September 2013 www.C4LPT.co.uk www.ConnectedWorkplace.co.uk
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