Knowledge Camp 2009

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Information about Knowledge Camp 2009
Business

Published on October 15, 2009

Author: mk.frogpond

Source: slideshare.net

Description

A short compilation of slides I used in a session at the first Knowledge Camp in Karlsruhe, Germany on Oct 9, 2009

Warum Wikis im Wissensmanagement funktionieren ... Zum gelungenen Zusammenspiel von Prinzipien, Methoden und (passenden) Werkzeugen KnowledgeCamp Freitag 9.10.2009 Martin Koser frogpond _ enterprise collaboration consulting © frogpond 2009

Social Web - potentials for KM? Emerging technologies - more than IT tools? Knowledge Management 2.0 - WTF or FTW? Implementation - strategies and pitfalls Q&A © frogpond 2009

http://www.flickr.com/photos/randysonofrobert/439380528/sizes/l/ © frogpond 2009

frogpond? © frogpond 2009

frogpond! © frogpond 2009

I'm a Blogger © frogpond 2009

© frogpond 2009

I'm a Blogger Consultant © frogpond 2009

Web 2.0 Expert © frogpond 2009

Web 2.0 Evangelist © frogpond 2009

Enterprise 2.0 Community Manager © frogpond 2009

Social Web - potentials for KM? Emerging technologies - more than IT tools? Knowledge Management 2.0 - WTF or FTW? Implementation - strategies and pitfalls Q&A © frogpond 2009

Potentials … for KM in Enterprises? © frogpond 2009

Zum gelungenen Zusammenspiel von Prinzipien, Methoden und (passenden) Werkzeugen – hier ein Spielfeld vgl. Probst/Raub/Romhardt 1999 © frogpond 2009

Zusammenspiel von was? Äh? Web 2.0 = Vielfalt von Paradigmen, Prinzipien, Methoden und Werkzeugen Paradigmen: Interaktionsstile, Menschenbilder, Kulturvermutungen Prinzipien: Offenheit, Konnektivität, Flexibilität, Interaktion, .... Methoden: Eternal Beta, schneIle Iterationen, Tagging, ... Werkzeuge: AJAX, RSS, RoR, SaaS, APIs und Mash-ups, etc. etc. © frogpond 2009

Kind of starting point: organizations are complex adaptive systems Veränderlichkeit Vieldeutigkeit Dynamisches Komplexes System System Einfaches System Kompliziertes System Vielzahl Vielfalt © frogpond 2009

complex adaptive systems ... Einfache Systeme (zum Beispiel Pendel, Billard) folgen einem einfachen, linearen Ursache- Wirkungs-Schema. Komplizierte Systeme (zum Beispiel Uhr, Kraftwerk, Automotor) bestehen aus einer Vielzahl gekoppelter Teile, deren Zusammenspiel und Verhalten jedoch berechenbar, organisierbar ist. Komplexe Systeme (bspw. Wetter, Aktienmärkte, Biotope, Teams, Gehirn, Wirtschaftssysteme) zeichnen sich durch nichtlineare Dynamik aus. © frogpond 2009

Yep, that's business © frogpond 2009

Social networks for KM, Wikis for KM ● Connectivity ● Adaptivity ● Emergence © frogpond 2009

Social Web - potentials for KM? Emerging technologies - more than IT tools? Knowledge Management 2.0 - WTF or FTW? Implementation - strategies and pitfalls Q&A © frogpond 2009

More than IT tools http://www.flickr.com/photos/deanj/2398424227/sizes/l/ … ahh, but do we need to forget about all those nifty shiny cute fabulous tools? © frogpond 2009

Tools are cool http://www.flickr.com/photos/daveiam/2805765973/sizes/l/ © frogpond 2009

Cool tools?! Intranet 1.0 http://flickr.com/photos/jurvetson/3833286/ © frogpond 2009

Cool tools?! Enterprise Apps © frogpond 2009

All tools are cool (Well, almost all tools) Enterprise Content Management Einfachere Erstellung und Verwaltung von Inhalten und Dokumenten Zusammenarbeit Persönliche Produktivität Wissens-Findung Mit Kollegen, Partnern, Kunden Verbesserte Effizienz und und Verständnis Eigenständigkeit Bereitstellung der richtigen Informationen für mehr Menschen Information Worker Grundlagen Solutions Sicherer, verwaltbarer, Client- und webbasierte Anwendungen zuverlässiger mit Workflow und Line-of-Business Interoperabilität © frogpond 2009

Wikis are cool (we must remember ourselves sometime, yes) © frogpond 2009

Enterprise 2.0 - way more than tools Enterprise 2.0 = freeform social software adapted to organizations Andrew McAfee: SLATES Search Links Authoring Tags Extensions Signals © frogpond 2009

… and Wikis they just fit Enterprise 2.0 = freeform social software adapted to organizations Andrew McAfee: SLATES (Search, Links, Authoring, Tags, Extensions, Signals Some traits that wikis show: - Connectivity = ∑ Search, Links, Tagging, Signals, social - Adaptivity = ∑ Links, Tags, Extensions, adapted - Emergence = ∑ Links, Authoring, Signals, freeform © frogpond 2009

Wikis, they just fit Enterprise 2.0 = freeform social software adapted to organizations Andrew McAfee: SLATES ✔ Search ✔ Links ✔ Authoring ✔ Tags ✔ Extensions ✔ Signals © frogpond 2009

Social Web - potentials for enterprises? Emerging technologies - more than IT tools? Knowledge Management 2.0 - WTF or FTW? Implementation - strategies and pitfalls Q&A © frogpond 2009

Knowledge Management 2.0 WTF or FTW? http://www.flickr.com/photos/blmurch/152370906/sizes/l/ © frogpond 2009

Why KM fails ... (sometimes, too often, always) Knowledge Management is not an end in itself. Companies do not exist for the purpose of propagating and advancing knowledge - they exist to sell products and services. But to the extent that competitive advantage relies on informed decision making within the business - knowledge management has a crucial role to play. © frogpond 2009

A history of disappointment – but what do we expect? shrink-wrapped naïve technology solutions that ignore people, process, and change management ... © frogpond 2009

2.0 = modified knowledge processes Knowledge - its content and its organization - is becoming a social act. David Weinberger, Everything Is Miscellaneous: The Power of the New Digital Disorder © frogpond 2009

Klassisches Wissensmanagement als Top-Down-Approach, denn das Spielfeld ist ja überschaubar (wirklich?) vgl. Probst/Raub/Romhardt vgl. Probst/Raub/Romhardt 1999 © frogpond 2009

Das Spielfeld ist aber ein komplexes adaptives System © frogpond 2009

… und Wikis als Bottom-Up-Approach ohne Management-Overhead passen hier perfekt Wissens- bewahrung Wissens- nutzung Wissens- verteilung Rekursive Feedback- Schleifen Wissens- erwerb Wissens- Wissens- identifikation entwicklung © frogpond 2009

That's it, folks Contact: www.frogpond.de enterprise collaboration consulting mk@frogpond.de Skype: mk.frogpond http://twitter.com/frogpond © frogpond 2009

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