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Kfi Innovation In Learning Presentation Sept 2007

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Information about Kfi Innovation In Learning Presentation Sept 2007

Published on October 4, 2007

Author: iil07

Source: slideshare.net

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Eliminating Misinformation and Doubt in Learning And Creating the Process of Discovery To Achieve Mastery Tim Adams Chief Learning Officer & Co-Founder Brian Webster VP Client Solutions

Training Disconnect People are being trained but their performance doesn’t always reflect it.

People are being trained

but their performance doesn’t

always reflect it.

Disconnect Food Manufacturer Implementing all the best practices and training Bringing uniform metrics to a $1B+ operation built through acquisitions Elated with business performance improvements - 70% efficiency! The cost of 30% inefficiency - $150M

Implementing all the best practices and training

Bringing uniform metrics to a $1B+ operation built through acquisitions

Elated with business performance improvements - 70% efficiency!

The cost of 30% inefficiency - $150M

Disconnect Healthcare Organizations Number of preventable deaths 2003-2005 – 247,662 1 1% of patients are injured in the hospital and 25% of these injuries result in death 2 Medication errors harm 1.5M people each year 3 Malpractice payments in 2004: $4.2B 4 Preventable medication errors cost hospitals $3.5B per year 5 1 HealthGrades, 2007; 2 Harvard medical study, 2006; 3 Nat’l Academy of Science, 2006; 4 Public Citizen, 2005; 5 Institute of Medicine, 2006

Number of preventable deaths 2003-2005 – 247,662 1

1% of patients are injured in the hospital and 25% of these injuries result in death 2

Medication errors harm 1.5M people each year 3

Malpractice payments in 2004: $4.2B 4

Preventable medication errors cost hospitals $3.5B per year 5

Why the disconnect? Activity #1

Activity #1

The Impact of Guessing People given credit for knowledge they don’t have People given job responsibilities they are not prepared to handle Management has false sense of security Hidden liabilities in organization Management doesn’t know that on-the-job mistakes are a product of the training regimen

People given credit for knowledge they don’t have

People given job responsibilities they are not prepared to handle

Management has false sense of security

Hidden liabilities in organization

Management doesn’t know that on-the-job mistakes are a product of the training regimen

“ Invisible errors ” in the workplace resulting from guessing correctly on true/false and multiple choice tests are “ common and potentially damaging .” Human Resource Guide Department of Labor study

“ Invisible errors ” in the workplace

resulting from guessing correctly on true/false

and multiple choice tests are

“ common and potentially damaging .”

Human Resource Guide

Department of Labor study

Why the disconnect? Activity #2

Activity #2

Format Makes a Difference Certain types of questions are prone to guesswork T/F, Yes/No – 50/50 chance of getting right, but not a measure of knowledge Content is not always aligned with outcomes Content and assessment are not always aligned with each other

Certain types of questions are prone to guesswork

T/F, Yes/No – 50/50 chance of getting right, but not a measure of knowledge

Content is not always aligned with outcomes

Content and assessment are not always aligned with each other

Why the disconnect? Activity #3

Activity #3

The Value of a Second Dimension More accurate predictor of behavior Focuses on knowledge quality Isolates knowledge states that can lead to mistakes Provides moments of discovery Installs a new set of rules – focusing on knowledge outcomes and not test scores! Confidence is the missing element in the learning process

More accurate predictor of behavior

Focuses on knowledge quality

Isolates knowledge states that can lead to mistakes

Provides moments of discovery

Installs a new set of rules – focusing on knowledge outcomes and not test scores!

Confidence is the missing element in the learning process

The Problem: Learning Effectiveness A score only tells you how many questions someone answered correctly. 75% 100% 0%

The Problem: Learning Outcomes 100% 0% A score can’t detect guessing or doubt. This may be what they really know. 55% 75%

“ The 55/15 Rule ” The average level of confidence and correctness for employees across all industries is 55% 15% of the knowledge employees have is actually confidently-held misinformation

The average level of confidence and correctness for employees across all industries is 55%

15% of the knowledge employees have is actually confidently-held misinformation

Knowledge Profile A Better Indicator of Potential Performance Knowledge Learning Behavior Model tm Confidence Action No Action

What companies need is… MASTERY Confidently-held, correct knowledge put into practice How do you get there?

MASTERY

Confidently-held, correct knowledge

put into practice

How do you get there?

Demonstration

Demonstration

Case Study Results Healthcare Organization Adverse outcomes Minimized with CBL Positive outcomes Maximized with CBL Misinformation extraordinarily high among seasoned employees

Seminar Results on Fair Labor Standards Act Example of risk of not knowing Question : A worker in a science laboratory supervises and manages a department with 10 other full-time employees. She makes all the decisions about whether to hire, to fire or to promote employees within her department, but she is not senior enough to make big decisions about the direction of the company. What must the company consider when determining if the employees is an exempt executive? 100 attendees in a conference 65% were misinformed Fine for not following this statute: $10,000 Potential fines among attendees: $650,000

Tracking the Path to Mastery … to eliminate potential errors resulting from misinformation CBL identifies knowledge quality of individuals …

Reporting Analytics GROUP PERFORMANCE Item analysis by question allows an organization… … to identify liabilities before they impact business objectives.

Confidence-Based Measurement Surgically isolates misinformation

Surgically isolates misinformation

Confidence-Based Learning Design Metadata – Module Topic Rich media Question Answers Correct answer Incorrect answer 1 Incorrect answer 2 Explanation Further training links Intro Text: Link Text: Link URL: <Further Training Links> <Explanation> <Incorrect Answer 2> <Incorrect Answer 1> <Correct Answer> <Question Text> <Rich Media File> <Question Number> <Topic> <Module>up

Metadata –

Module

Topic

Rich media

Question

Answers

Correct answer

Incorrect answer 1

Incorrect answer 2

Explanation

Further training links

Evaluation tools Test items, assessments, certifications questions, correct answers, incorrect answers Learning Objective Training Content Test Databank Mapping Existing Training Start with…

Evaluation tools

Test items, assessments, certifications

questions, correct answers, incorrect answers

Supporting content Case studies Further info – websites, PDFs, video, flash, etc. Learning Objective Training Content Test Databank Supporting Docs Mapping Existing Training Start with…

Supporting content

Case studies

Further info – websites, PDFs, video, flash, etc.

Mapping Existing Training Supporting Docs Testing Training Content Learning Objective Supporting Docs Test Databank Training Content Learning Objective Training Content Convert to CBL… Intro Text: Link Text: Link URL: <Further Training Links> <Explanation> <Incorrect Answer 2> <Incorrect Answer 1> <Correct Answer> <Question Text> <Rich Media File> <Question Number> <Topic> <Module>

Importance of confidence in measuring knowledge It is a predictor of behavior Provides cognitive moments of discovery Provides accurate picture of knowledge quality Provides the ability to correct errors before Aligns learning with business outcomes

It is a predictor of behavior

Provides cognitive moments of discovery

Provides accurate picture of knowledge quality

Provides the ability to correct errors before

Aligns learning with business outcomes

ADVANTAGES Confidence Based Learning is the next Learning imperative that: Proves acquisition of essential knowledge through an informal learning process Increases retention of essential knowledge Improves the quality of the learning experience and engages the learner to achieve mastery Enables training to focus on knowledge application and skills development Moves focus of Learning from a score to achieving MASTERY !

Confidence Based Learning is the next Learning imperative that:

Proves acquisition of essential knowledge through an informal learning process

Increases retention of essential knowledge

Improves the quality of the learning experience and engages the learner to achieve mastery

Enables training to focus on knowledge application and skills development

Moves focus of Learning from a score to achieving MASTERY !

SUMMARY Moves focus of Learning from a score to achieving MASTERY ! Learning and assessment are both done in the same context – creating Contextually Relevant Learning and the opportunity for discovery! Discovery process creates cognitive linkage and greater retention of material. Engages learners in new ways Shifts the paradigm!

Moves focus of Learning from a score to achieving MASTERY !

Learning and assessment are both done in the same context – creating Contextually Relevant Learning and the opportunity for discovery!

Discovery process creates cognitive linkage and greater retention of material.

Engages learners in new ways

Shifts the paradigm!

Questions & Discussion

Questions

&

Discussion

THANK YOU! Tim Adams, CLO [email_address] Brian Webster, Vice President [email_address] www.Knowledge Factor.com 720-214-4874

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