Jamie A Cowan, Timendo - Solocal Group UK Event "How To Drive Online Traffic To Local Stores", February 27, 2014

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Information about Jamie A Cowan, Timendo - Solocal Group UK Event "How To Drive Online...
Marketing

Published on February 27, 2014

Author: SolocalGroupUK

Source: slideshare.net

Online Appointment Booking Solutions

What if…

…you could convert ALL your web visitors into SALES? (I assume you spend a lot of your time working on this already)

You have eCommerce enabled SEO, Content creation & distribution You have your address on show Maybe even a Store Locator

You have eCommerce enabled SEO, Content creation & distribution You have your address on show Maybe even a Store Locator (If you’re very lucky Leadformance did it) You have your opening-hours and your phone number (manned ONLY during opening-hours)

You have eCommerce enabled SEO, Content creation & distribution You have your address on show Maybe even a Store Locator (If you’re very lucky Leadformance did it) You have your opening-hours and your phone number (manned ONLY during opening-hours) (menu system… ‘press 7’)

You have eCommerce enabled SEO, Content creation & distribution You have your address on show Maybe even a Store Locator (If you’re very lucky Leadformance did it) You have your opening-hours and your phone number (manned ONLY during opening-hours) (menu system… ‘press 7’)

You have eCommerce enabled SEO, Content creation & distribution You have your address on show Maybe even a Store Locator (If you’re very lucky Leadformace did it) You have your opening-hours and your phone number (manned ONLY during opening-hours) (menu system… ‘press 7’) a GENERIC email… info@something.com enquiry@something.com You even installed a ‘Live Chat’ plugin Social media presence (as many as you can manage)

But do you know…

How many web visitors actually convert into Sales ?

How many hits your website gets outside of opening hours?

83% of purchases take place in-store (…thanks Pierre-André for that stat) 34% of UK customers look at a product online before making a purchase in-store A trend called ‘reverse showrooming’

What do we know: For local searches customers are using mobiles & tablets more than laptops & PC’s All your customers have a SMART device and all use Social media

No reinvention of the wheel please… I would like to talk about a tool A call-to-action that enables your visitors to book a face to face consultation, enabling your staff to do what they are best at, SELLING!

What we do… We add a ‘plugin’ to your website enabling your web visitors to book appointments directly online Confirmed appointments!

Background: Who are we? European leader in Online Appointment Booking solutions 32 Million appointments booked to date 1 appointment booked every 2 seconds 1 million users 8 years of market experience 10,000 Man-days of development time 99.6% client retention rate

What is a CONFIRMED appointment? It’s not an email request form It’s not a ‘Live-Chat’ (70% inactive) It’s not a request for a call back Very Expensive (Indirect costs)!

What is a CONFIRMED appointment? Instantaneous feedback No need to speak to someone Can be made 24/7

Email & SMS confirmation… Date & Time Location Name of person appointment is with (if desired) Link to a Map Ability to cancel or change the appointment time

…Coralie can also receive an SMS or Email notification

…and Email / SMS reminder An hour, a day, a week before the appointment…you decide

No-Show’s & DNA’s Modify the appointment DIRECTLY from the Email / SMS Customer in control It’s better for the customer to cancel than to have a DNA

No-Show’s & DNA’s We achieved an 80% reduction in no shows for

80%

80%

FACT

Not really

Management

Data + =

Give customers control 40% of your appointments will be booked outside opening hours!

Mobile Friendly 40% of online appointments are booked using a mobile device. (20% of all)

What does this mean… …your customers can book appointments on Saturday night at 11:30pm, whilst on the couch, eating pizza, watching Game of Thrones !

AXA - Call back

Security Off-line

STRONG

Offline capabilities… Timendo Servers

Social Media

Implementation Integrate up to 300 of your sites/locations per month Full Training / Setup / Follow up & Support Customer Service Phone support during your opening hours Calls answered within 15 seconds Remote support access (Webex)

Jamie A Cowan - Senior Business Development Manager jamie.cowan@timendo.com Tel: +44 (0)20 34 450 657

Jamie A Cowan - Senior Business Development Manager jamie.cowan@timendo.com Tel: +44 (0)20 34 450 657 a

Thank you…

Jamie A Cowan jamie.cowan@timendo.com Tel: +44 (0)20 34 450 657 There is no ‘I’ in TEAM Eddy Amarouche - eddy.amarouche@timendo.com Kevin Jolly - kevin.jolly@timendo.com

Extra Special Thank you

Aurore Paul Richard Martin Alastair Serena Mark Matthew James Shailan David Louise Jo Tracy Arsalan Stephen monet Laura Matt Hochard Plant March Lamming Thornton Adams Churchill Thompson Moore Mohan Suaza Fellows Yarnall Duggan Musharraf Seage mcgee White Murdoch

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