IZMO CONCIERGE

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Information about IZMO CONCIERGE
Entertainment

Published on October 30, 2007

Author: FunSchool

Source: authorstream.com

Slide2:  A superior service for premier clients 24/7 website monitoring Personalized service Process driven service Regular updates on websites Preventive Maintenance Monthly Operations Reports In a Nutshell Superior Service for Premier Clients:  Superior Service for Premier Clients For dealers who consider their website a strategic investment and seek results Concept – the website is an extension of the dealership Slide4:  Superior Service - Pricing Available free to all izmocars clients Small fee for websites hosted by other vendors 24/7 Website Monitoring:  24/7 Website Monitoring A website that’s “Always ON” needs to be looked after 24/7/365 A team dedicated to constantly monitoring your website 67 Point Website Monitoring Checklist Efficient monitoring using advanced technology and ever present vigilance Makes sure that your website is always available, always at work Personalized Service:  Personalized Service The izmo Concierge Team knows your team by name Knows your work hours, likes & dislikes More importantly, knows your website inside out Slide7:  Personalized Service – Game Plan In the initial phase, the team will understand your goals and come up with a market strategy You get to dictate what you want done, when and how Follow up with website vendor on your behalf and get problems resolved Process Driven Service:  Process Driven Service Your concierges are superbly trained individuals, technically qualified and not just call center operators They follow a strict process driven methodology for website monitoring Each website gets its own process and daily plan Slide9:  Process Driven Service – Why? Process driven means never forgetting Process driven means a scientific approach to Website Management Process driven means discipline and predictability Process driven means on time every time Regular updates:  Regular updates All websites are checked for regular updates New Models Online Specials Inventory updates Pricing information Staff information Newspaper advertisement updates Coupon expirations and renewals Preventive Maintenance – why?:  Preventive Maintenance – why? Our philosophy is time tested – “Prevention is better than cure” A problem prevented is money saved Slide12:  Preventive Maintenance – how? izmo Concierge software checks for broken links, server response and database errors every hour Your izmo Concierge team tests your website once a day All errors are instantly reported and scheduled for preventive maintenance Follow up process ensures that all issues are resolved in the shortest possible time Monthly Operations Report:  Monthly Operations Report Success >> timely action Timely action >> strategic planning Strategic planning >> reliable and timely information Our Monthly Operations Reports give you an in-depth view of how your website fared during the month Reports cover all aspects of website operations – Marketing, Technical & Strategy Site Traffic, User Navigation Analysis, Search Engine Referrals and Entry & Exit pages are just one part of the report We monitor Site Ranking, Referring Links and Keyword popularity All reports come with analytical reports and actionable recommendations You are the BOSS and this is about empowering YOU

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