ITFT Customer Relationship Managememt

20 %
80 %
Information about ITFT Customer Relationship Managememt

Published on April 26, 2014

Author: archan26



crm, benefits of crm

CRM CRM is about understanding the nature of the exchange between customer and supplier and managing it appropriately. The exchange contains monetary considerations between supplier and customer – but also communication. BIRTH OF CRM CUSTOMER RELATIONSHIP MANAGEMENT came into existence in the late 1990’s

BENEFITS 1. Centralization and Sharing of Data

2.Better Customer Service Customer Relationship Management (CRM) systems are capable of storing detailed information about each customer, such as their history of orders, correspondence, survey responses, and marketing emails.

3. Higher Customer Satisfaction Customer Relationship Management (CRM) systems make customers feel more like they are part of a team than merely a sales statistic. This sense of partnership often makes for a happier customer who is more likely to do repeat business and refer a potential new customer.

4. Improved Marketing Efforts

5. More Profit

Add a comment

Related presentations

Related pages

Customer Relationship Management (CRM) -

Customer Relationship Management (CRM) Kunden und Umfeld erkennen – gezielt handeln. Kundennähe ist heute ein wesentlicher Bestandteil der ...
Read more

Customer-Relationship-Management – Wikipedia

Customer-Relationship-Management wird üblicherweise eingeteilt in das analytische, das operative, das kommunikative und das kollaborative CRM.
Read more

Was ist CRM? Customer Relationship Management - Salesforce ...

Was genau ist CRM? Hier finden Sie eine Einführung in das Customer Relationship Management. Vertrieb & Marketing, Kundenservice- und Support sowie Cloud ...
Read more

Microsoft Dynamics CRM: Kundenbindungsmanagement

Microsoft Dynamics CRM ist unsere Unternehmenslösung für Customer Relationship Management, kurz CRM, mit der Unternehmen einen effektiven Vertrieb, ...
Read more

Customer Relationship Management – SAP Help Portal Page

Customer Relationship Mgmt; Data Management; ... Our customer relationship management products enable you to define customers based on their industry and ...
Read more

Customer relationship management - Wikipedia, the free ...

Customer relationship management (CRM) is an approach to managing a company's interaction with current and future customers. The customer relationship ...
Read more

Definition » Customer Relationship Management (CRM ...

Customer Relationship Management (CRM): CRM ist zu verstehen als ein strategischer Ansatz, der zur vollständigen Planung, Steuerung und Durchführung ...
Read more

Customer-Relationship-Management (CRM) Definition ...

Customer-Relationship-Management wird gängiger Weise abgekürzt mit CRM und heißt ins Deutsche übersetzt so viel wie Kundenbeziehungs-Management.
Read more

SAP Customer Relationship Management - SAP Library

SAP Customer Relationship Management (SAP CRM) ist eine umfassende Lösung zur Verwaltung Ihrer Kundenbeziehungen. Sie unterstützt alle kundenorientierten ...
Read more

What Is CRM? - CRM Magazine

CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying ...
Read more