Published on March 3, 2014
It’s A Great Time To Be An Experience Designer Jared M. Spool @jmspool Copyright © 2013 User Interface Engineering
1 Flattery comes from Kunming
Kunming, China Google Maps
Stone Forest, Kunming
There are 41 imitation Apple Stores in Kunming. Reuters, BirdAbroad
There are 72 imitation Apple Stores in N. America MSDN, Kay Roseland, Entertainmentopia
ZDNet, Washington Post, Mobile Mag
Somersby Cider Somersby Cider
Apple Stores Disney Parks 120,000,000 Shoppers per year 125,000,000 Visitors per year The Atlantic
2012 Retail Performance Average mall store: $341/sq. ft. Tiffany & Co.: $3,017/sq. ft. Apple: $6,050/sq. ft. Asymco
Everything in an Apple Store is intentional.
Design: The Rendering of Intent
Intention Imitation Innovation
Intention Imitation Innovation Less expensive Less risky More expensive More risky Design not valued Viewed as commodity Design heavily valued Viewed as competitive
Business wins when it is intentionally innovative. Business wins when it values designers.
2 Disrupting Experiences
Square, Paypal Here
“Zipsters,” as Zipcar customers are known, worried that the company’s communal cachet could be tarnished by a corporate behemoth. “Please don’t let them screw it up,” Mr. Becker said.
Intention Imitation Innovation Payoff $ $$ $$$ $$$$
Design Decision Remove animal acts from the circus Benefit Reduces transportation costs Eliminates animal care costs Opportunity Increase performance budgets Better performers, costumes, sets, and music Results Ticket prices are $120-$200 a seat
Cirque du Soleil makes more ticket revenue each night than all of NYC’s Broadway shows combined.
“I move things around until they look right.” Milton Glaser
Design: About the visual the business
Retail Revenue Breakdown Samsung Distributor Best Buy 40% 10% 50% Apple Apple Apple 40% 10% 100%+ 50% 100% +
Great business models are intentionally designed. Business needs designers everywhere.
3 Filling In Gaps with Intention
Customer Journey for a Defective Product Getting resolution ☹ Wait for service Traditional store with great customer service Return to store Trying Product Buying Product ☺
Customer Journey for a Defective Product Getting resolution Wait for service Return to store Trying Product ☹ Buying Product ☺
Innovation is not adding new inventions. Innovation is adding new value.
Customer Journey for Defective Product Getting resolution ☹ Wait for service Traditional store with great customer service Return to store Make Appointment Trying Product Buying Product ☺ Apple store with great customer service
Customer Journey for Defective Product Getting resolution Designing for experience Wait for service Return to store Make Appointment Trying Product ☹ Buying Product ☺
Experiences can be mapped, measured, and designed. What do we intend?
Children requiring sedation dropped from 80% to less than 0.01%. Doug Deitz, GE Adventure Series
Experience Design: The rendering of intent within the gaps
4 The Making of a Great Design Team
Credit Robert Scoble
Snapseed CamWow $1 Billion Camera Awesome Camera+ Hipstamatic 13 employees Tadaa
24,000 job listings for UX designers in the US
Old Chinese Proverb: Be careful what you ask for, lest it become so.
We researched companies: “What skills are found in the best design teams?”
Agile Methods Ethnography Social Networks Analytics User Research Practices Information Architecture Marketing Information Design Use Cases Visual Design Experience Design Design Process Management Technology Copy Writing Business Knowledge Interaction Design Editing & Curating ROI Domain Knowledge
We interviewed design managers: “What separates out the best designers?”
Storytelling Sketching Agile Methods Ethnography Social Networks Analytics User Research Practices Information Architecture Marketing Information Design Use Cases Visual Design Experience Design Design Process Management Critiquing Business Knowledge Interaction Design Technology Copy Writing Editing & Curating Facilitating ROI Presenting Domain Knowledge
5 The Rise of the UX Generalist
Specialist: Having more expertise in one area over others. Generalist: Having equal expertise in most areas. Compartmentalist: Having expertise in only one area.
Compartmentalist: A career-limiting decision.
Good visual design skills Excellent anatomical drawing skills Can draw human form Knows medical science
Storytelling Sketching Agile Methods Ethnography Social Networks Analytics User Research Practices Information Architecture Marketing Information Design Use Cases Visual Design Experience UX Generalist Designer Design Process Management Critiquing Business Knowledge Interaction Design Technology Copy Writing Editing & Curating Facilitating ROI Presenting Domain Knowledge
Experience Designer also known as a Unicorn
How do you make a Unicorn Unicorn?
Adam Connor – Family Portrait
How to become a Design Unicorn (In 5 Easy Steps) STEP 1 ‣ Train yourself STEP 2 ‣ Practice your new skills STEP 3 ‣ Deconstruct as many designs as you can STEP 4 ‣ Seek out feedback (and listen to it) STEP 5 ‣ Teach others
The Unicorn is design’s most important innovation.
It’s a Great Time to be an Experience Designer ‣ Design is rendering intent ‣ Imitation is a cheap form of intent & not competitive ‣ Experience design is about filling in the gaps ‣ Great experiences provide a competitive return on investment ‣ Teams need generalists more than specialists ‣ Compartmentalists are the least valuable ‣ Unicorns exist! You can become one.
Find me at: @jmspool Go ahead! Follow me on the Twitters. firstname.lastname@example.org Don’t forget to connect to me on the LinkedIn. uie.com Copyright © 2013 User Interface Engineering
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