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It's 2013: Do You Know Where Your Users Are?

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Information about It's 2013: Do You Know Where Your Users Are?

Published on July 21, 2008

Author: mizejewski

Source: slideshare.net

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It’s 2013… Do You Know Where Your Users Are?

Do You Know Where Your Users Are?

User Experience Ideal mix of online services and technologies five years from now? Use positive user experience as guiding principle

Ideal mix of online services and technologies five years from now?

Use positive user experience as guiding principle

The Service Challenge Library building is no longer the primary source of information Dispersed users + dispersed resources = challenge Offer convenient, intuitive access to information

Library building is no longer the primary source of information

Dispersed users + dispersed resources = challenge

Offer convenient, intuitive access to information

Focus on Content User experience should be about getting the content needed -- not about interface Library users do need web and research skills, but that’s not the primary info they seek Leverage good web design and flexibility to offer content at point-of-need

User experience should be about getting the content needed -- not about interface

Library users do need web and research skills, but that’s not the primary info they seek

Leverage good web design and flexibility to offer content at point-of-need

Key Themes Positive user experience will require: Integration Mobility Collaboration

Positive user experience will require:

Integration

Mobility

Collaboration

Custom Toolbar Embed library in the user’s workspace Streamlined access to most-used library resources

Embed library in the user’s workspace

Streamlined access to most-used library resources

Social Networks Library presence in Facebook and other networks where users spend time Makes library site a click away Another way to disseminate library news

Library presence in Facebook and other networks where users spend time

Makes library site a click away

Another way to disseminate library news

Library Catalog Next generation catalog interfaces offer a more integrated and satisfying user experience Scoping, filters, and context add value Integrate catalog into Facebook and iGoogle Create lists and feeds give the user control

Next generation catalog interfaces offer a more integrated and satisfying user experience

Scoping, filters, and context add value

Integrate catalog into Facebook and iGoogle

Create lists and feeds give the user control

 

Mobile Content New York University Libraries for mobile devices Boston University Medical Center for mobile devices Yale Science Library text messaging

New York University Libraries for mobile devices

Boston University Medical Center for mobile devices

Yale Science Library text messaging

Mash-ups and RSS Feeds APIs and XML enable data to be reformatted and repurposed Feeds from custom database searches, medical blogs, and other sources can be aggregated by the library or by individual users

APIs and XML enable data to be reformatted and repurposed

Feeds from custom database searches, medical blogs, and other sources can be aggregated by the library or by individual users

Citation Management Collect, manage, and cite sources Browser plug-in Free and open source Integrates with MS Word and OpenOffice

Collect, manage, and cite sources

Browser plug-in

Free and open source

Integrates with MS Word and OpenOffice

Instruction & Collaboration Wiki spaces to share discussion, research, and documents Video conference via Skype Virtual reality collaboration spaces and simulations (e.g. SecondLife)

Wiki spaces to share discussion, research, and documents

Video conference via Skype

Virtual reality collaboration spaces and simulations (e.g. SecondLife)

Instruction & Collaboration Short how-to screencasts to be viewed at point of need Audio and video podcasts enable time shifting for instruction or presentations All optimized for mobile viewing/listening

Short how-to screencasts to be viewed at point of need

Audio and video podcasts enable time shifting for instruction or presentations

All optimized for mobile viewing/listening

Change is the Only Constant Integrated Interactive and flexible Open and extensible

Integrated

Interactive and flexible

Open and extensible

Thank you. Questions?

Questions?

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