Published on March 6, 2014
Mobile App Conversion Strategy How to Create Lovable Campaigns for iOS & Android Promo Apps http://bit.ly/mobile-app-strategy-2014
Mobile Apps Fast Facts • Average cost to develop a mobile app = $6,453 (source) • Total iOS downloads = 50 Billion (source) • App Store and Google Play have over 800,000 apps each (source) • Over 1.2 Billion App users Worldwide (Dec 2012) • Expected Annual Revenue (in-app purchase, paid apps, subscriptions) = $25 Billion Yet 1 in 4 mobile apps, once downloaded, are never used again.
Don’t be that App. 1. Define Success 7. Network w/ Partners, Co-Market 2. Claim Your Social Accounts 8. Test, test, test. 3. Create Content 9. Content Planning: 4. Record a Demo 5. Launch a Dedicated Site or Landing Page 6. Choose an App Store SEO, social, blog, SMS, alerts 10. Targeted Paid Ad Placements 11. Launch an Invite-Only BETA 12. Place download links at each and every touch point
MOBILE USER TRENDS, KEY SEGMENTS & PERSONAS
Who Uses Apps…and Why.
OBJECTIVES, KEY METRICS AND KPIS
Metrics to Measure App Effectiveness Recommended KPI starter kit 1. Active Install Rate – the number of users who install the app and don't uninstall 2. Number of ratings the app receives 3. Average Rating in the app marketplace To help us set a few benchmarks, most free apps have a higher active install rate during the first month, around 50%, after which it levels off around 30%. Average Rating = 3 (out of 5) Strive for higher to maintain a healthy active install rate.
Tactical Metrics to Consider in Mobile 1. Total App Downloads 6. Unique Leads Collected 2. Contest or Sweepstakes Entries 7. Accounts Opened 3. Social Shares / App Reviews 8. Revenue Generated 4. Web Traffic – new vs. return visitors 5. Social Engagement / Channel Growth
What Keeps the User Engaged? • Rewards points • Push notifications to let users know of the new • Contest or Sweeps Entries • Product Demos & Feeds • University – learn & earn • Ideas – help us improve • Affiliates – save via Referrals
DIGITAL CHANNELS, TACTICS, INTEGRATIONS AND CONTENT STRATEGY
Claim your Social Accounts Use social media to… 1. Feature a showcase of the app while it's in development 2. Solicit feedback and ideas from your future users Don't discount newer social networks like Pinterest for launching your mobile app – - Visual channel = Great place to show product in final stages, and snag good suggestions for UI/UX improvement When your app launches, be sure to change the links in your social media bios and ‘About’ sections to direct to the mobile app store. Remember, your immediate goal isn't web traffic – you want to drive app downloads first.
Create & Distribute Content Spend time creating content that clearly explains how to use your mobile app. - Blog posts - Press releases - Social media content - Website copy - Email marketing copy Pre-schedule all of this to go live on launch day, but check periodically in social during launch week to provide real-time updates on: 1. Support issues 2. Reviews 3. Respond to user recommendations
Record a Product Demo FedEx Mobile Solutions – among this brand’s other product demos - is a perfect example of this execution…
Launch a Dedicated Landing Page To complement your social promo efforts, launch this page even if your app hasn't yet hit the market. - Direct users to this page of your site - Let them view your demo video - Include sign-up for email / SMS alerts when app launches or updates
Pick a Platform – iOS vs. Android Mashable recommends choosing just one app store to launch a mobile or tablet application first… - To help us get the highest concentration of users and ratings possible - We’ll be making pivots and improvements to your app during the first few weeks after launch, and having the app in just one store will help streamline those updates as they are more visibly needed to improve performance - Once the app is more established, feel free to expand it to more app stores The most common are the Android Market and iOS App Store, though there are many others.
Networking Partners & Co-Market Use other apps and partner-owned channels to market your promotional mobile app launch – internal or external 1. Retail / m-Commerce 2. Logistics / Shipping 3. Utility Apps 4. Partnering brands 5. Co-branded apps 6. Rewards program 7. Mobile App Landing Page (example left) 8. Social Media Pages / Groups 9. Industry & Partner Blogs 10. Mobile Web
TEST. TEST. TEST. Use other apps and partner-owned channels to market your promotional mobile app launch – internal or external Test internally - Agencies, G2M team, IT, etc. - Links & imagery – all placements, browsers, devices - Keywords, copy, business KPIs Reach out to the Press - Choose handful of best media contacts - Give a launch date for promotion / app - Reserve time for Q&A Offer a Sneak Peak - If you can offer media previews of the app, do it. - Helps make articles more in-depth & informed
Content Planning Before Development (3-6 mo.) During App Development (1-2 mo.) - Focus on one initial app store - Demo – push to YouTube & landing page - Landing page design - Content aligns to App Store SEO Checklist - On-page SEO for landing pages / blogs - Promote launch date in PR, blog, social - Add to Social Calendar & Email Newsletter - Set up App launch alerts & email trigger(s) Launch (1-2 wks) - Feedback from teams, BETA users, media - Cross-promo placement - Paid media planning
Targeted Paid Ad Placements With Google algorithm's freshness rule remaining consistent, gain SEO traction for the mobile app launch - Complement SEO presence with paid advertising during launch week - Run AdWords campaigns to mobile search users only – use landing page for SEO / SEM Set up paid, targeted ads on Facebook to drive users to your Facebook Page or the Mobile App Download - Greet them with a welcome screen encouraging sign up for your mobile app (see Step 2) - Sponsored Tweets and paid YouTube (with link to app) also strong promo opportunities
Launch Invite-Only BETA Before taking your mobile app live to public, consider an invite-only launch - Websites Spotify, Google+, and Pinterest have used this tactic with great success - Creates an air of exclusivity that generates buzz around your product - Allows feedback from trusted network to help fix bugs & UX problems before full-scale rollout Use email list from Step 2 as pre-launch beta test group - Supplement it with FedEx Updates feature to Look-Alike segment within current list - Target user groups that would benefit from using the promotional app - Position the launch as free, exclusive access to your mobile app before it launches - Ask them to write a review of your app in exchange for that free, exclusive access
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