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Published on February 26, 2014

Author: teacheryamith


Intercultural competence I: Intercultural competence I Introduction to human communication Yamith J. Fandiño La Salle University Bogotá, Colombia. The importance of studying human communication: The importance of studying human communication Helps both understanding the components and processes of communication and putting them into practice effectively. Focuses on the exchange of messages to create meaning . Increases understanding of how people interact . Helps people improve their abilities to communicate. Critical thinking: a key to successful communication: Critical thinking: a key to successful communication Effective communication is not a natural ability or just common sense. It requires an in-depth understanding of how it works . One must apply critical thinking skills to communication experiences to learn and improve them. Critical thinking: a key to successful communication: Critical thinking: a key to successful communication Advantages of studying human communication: Advantages of studying human communication Relationships are essentially a series of communication event s. Communication defines us and helps others define us. It can transform one’s life : + Healthy relationships, career opportunities, - conflict, inadequate interviewing, low self-esteem, etc. What is human communication?: What is human communication? a process in which people generate meaning through the exchange of verbal and nonverbal messages in specific contexts , influenced by individual and social forces , and embedded in culture . Components of human communication: Components of human communication PowerPoint Presentation: Message creation Encoding : converting ideas into messages. Decoding : receiving and interpreting meaning. Verbal messages : Linguistic symbols (words). Non-verbal messages : Non-verbal symbols (gestures, vocal tones, etc.). Communication is symbolic : symbols are arbitrary, their meaning derive from socially agreed-upon definitions, and they change over time. PowerPoint Presentation: Meaning creation Content meaning The concrete meaning of the message ( denotative meaning ) and the meanings suggested by the message or the emotions triggered by it ( connotative meaning ). Rel a tionship meaning What a message conveys about the relationship between the participants. PowerPoint Presentation: Setting The surroundings of a communication event make up its setting. the location environmental conditions time of day or day of the week, and the proximity of the communicators. PowerPoint Presentation: Participants The number of participants, as well as their characteristics , will influence how the interaction unfolds. The more characteristics participants share (cultural, values , history), the easier they will find it to communicate. The type of relationship communicators have, the history they share, and the moods and emotions that communicators bring affect their communication . PowerPoint Presentation: Channels A channel is the means through which a message is conveyed . Historically, first face to face, then written, and later electronic . The channel a person selects to communicate a message can affect how the message is perceived and its impact on the relationship . PowerPoint Presentation: Noise It refers to any stimulus that can interfere with the message. External signals (loud music, distracting clothing, or warm temperatures) Internal stimuli (hunger or sleepiness) Semantic interference (use of unknown or unfamiliar words). Feedback The response to a message. Reception and interpretation of the message. A model of human communication: A model of human communication A model of human communication: A model of human communication Linear process : Transfer of information from one person to another. Communication A sender encodes a message: put ideas into words and symbols. A receiver decodes the message. The receiver becomes the sender and the sender becomes the receiver. Channel : Means of interaction. Noise : Interference. A model of human communication: A model of human communication A model of human communication: A model of human communication Transactional : ongoing and interactive process to reaffirm or later identities and relationships. Individual forces : demographic characteristics, personality, cognitive, and physical ability, field of experience (education and incidents). Societal forces : Hierarchies, values, societal forces/groups (media, friends and family, organizations). Culture : Groups (shared perceptions, values, and behaviors), sense of belonging and identity (beliefs, norms, attitudes). Personal, country or regional-related cultural backgrounds. Context : Physical environment, No. of participants, and specific occasion shape communication and meaning. Communication ethics: Communication ethics Key aspects of communication ethics: truthfulness , decisions regarding sharing or withholding information , and the benefit and harm associated with one’s choices . Communicators’ ethical choices are affected by their position on the continuum of absolutism versus relativism , This position influences their language use and how they receive and respond to others’ communication efforts. Reference: Reference Alberts , J., Nakayama, T., & Martin J. (2012). Human communication in society (3rd edition) . USA: Pearson education.

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