Introduction to communication

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Information about Introduction to communication

Published on April 6, 2014

Author: 2011barot

Source: slideshare.net

The word “Communication” is derived from latin word “Communis”  It means to impart, to transit , to make common  When something is made common it implies sharing and interaction

 “Communication is a process of passing information and understanding from one person to another” - Keith Davis  “Communication is any behavior that results in an exchange of meaning” - Chappel and Read

 Barriers of communication are the difficulties involved in the process of communication which distort the message being properly understood by the receiver  Barriers prevent the communication from being effective

1. Physical 2. Mechanical 3. Organisational 4. Cultural 5. Linguistic 6. Socio-Psychological

 Oral communication –  Irrelevant Information  Wrong words  Poor speaking voice  Poorer pronunciation

 Written Communication-  Poor composition  Wrong syntax  Incorrect spellings and punctuation

 Location, environment, time and distance, our physical condition and the medium we choose to communicate in can all create difficulties for us  Physical barrier consist of any sound that prevents a person from being heard. Physical noise interferes with a speakers ability to send messages and with an audience’s ability to receive them

1. Noise 2. Environmental Stress 3. Subjective Stress 4. Ignorance of the medium 5. Time and Distance

 Mechanical communication barriers are technical sources of interference in the communication process  A mechanical barrier stems from a problem in machinery or instruments used to transmit the message  This is not limited to media forms such as radio and television, it also includes machines used by those with hearing or speech impairment

1. Noisy machines 2. Absence of Communication instrument 3. Transmission interruption 4. Power failure

 An organisation is complex structure which hums with activity  It is not always smooth sailing  Miscommunication and misunderstanding is common

1. Size of an Organisation 2. Emphasis on Specialization 3. Hierarchy and Status 4. Channels used for communication

 Language is what helps us to convey meaning  The use of language depends on our background, culture, experience, attitude and location  Words mean different things to different people and be understood or misunderstood accordingly

1. Mismatch between Meaning and Expression 2. Use of unfamiliar Language 3. Speaking at wrong moment 4. Interpretations and Connotations 5. Error in judgement

 Culture is a set of values and attributes of a group; it is the sum total of the ways of living built up by a group and transmitted from one generation to another  Effective business person must have an open mind and be willing to learn about different cultures and adapt to them  Knowledge of some of the features in which cultures differ, provides a good foundation for any training you might like to take later

 Problems of understanding, interpretation and response to communication arise from our socially learnt attributes and personal attributes.These are called Socio-Psychological barriers  Human beings are victims of bias and prejudice, suffer from anger, fear, joy and sorrow

 Self image and pre-conceived notions  Abstracting  Slanting  Filtering  Closed mind

 Allness  Unjust Assumptions  Orientation  Halo Effect  Defensiveness

1. Prejudice 2. External Factors 3. Thinking Speed 4. Selective listening

1. 1st October 27, 2008: Rahul Raj (23) 2. November 26, 2008: Ten Lashkar-e- Tayyaba 3. March 20, 2010: Harish Marolia (57)

 Be clear, precise and to the point. Plan your communication  Use simple, direct and free language  Use repetition to confirm the message is been received and understood correctly  Insist on feedback  Have an open mind. Listen to different point of view

 Improve your levels of concentration to avoid distractions  Don’t prejudice. Listen first, evaluate later  Don’t be selective in your communication  Develop empathy  Have an attitude of equality and respect for others

 Aditya Jadav (G.L)  Kaewal Gala  Ankur Barot  Abhay Joshi  Prakhar JJain  Dipesh Jain  Parth Gohil  Diksha Gusain

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