Published on September 30, 2015
1. Returns Management Software
2. Our story: 1: We have been in your shoes and dealt with the returns problem as well. 2: We decided to fix the problem once and for all.
3. From 2004-2007 I seriously got involved with product returns at Solectron Corporation (today part of Flex Corporation). Every day we received between 2,000-5,000 products which we then returned to OEMs or repair vendors for value recovery (warranty redemption, repair, recycling) for a next forward supply chain. Our warehouse stocked an average of 400,000 defect products that were awaiting return-to-vendor. Our management tools and operational systems were heavily under developed but robust processes and a great team helped me to survive the massive returns volume. At that time I realized that returns management software is the third piece to solve the returns puzzle. Stef de Bont - Founder and CEO of 12Return
4. Our promise: 1: We understand the problems you have with returns. 2: We have the software to solve your problems.
5. Cloud-based solution for branded and retail companies that streamlines the authorization, transportation, processing and settlement of product returns from consumers and business customers.
6. Enabling a Reverse Supply Chain that is: Customer Centric: Focus on offering great customer service. Efficient and Sustainable: Focus on re-using returned products at lowest operational costs.
7. Pioneering the Return-to-Settlement process.
8. Customer Service Returns Authorization Returns Settlement Why do you want to return a product? What service would you like? Don’t like it Refund or Exchange Defect Repair or Replacement Don’t use it anymore Reward or Rebate 1 2 Operations Returns Processing How and where to disposition the returned product? Reverse Logistics How to get the product at the appropriate destination? 4 3 Single Destination / Single Mode of Transport Multiple Destination / Multiple Mode of Transport Restock Repair Recycle Return-to-Settlement Process
9. Returns Authorization Reverse Logistics Returns Processing Returns Settlement Streamlined processes Collaboration between all teams and partners to achieve an efficient and reliable operational execution and service delivery to the customer.
10. Returns Management Software as a Service.
11. Returns Processing Operator Interface Reverse Logistics Integrated Carrier services Returns Authorization Multi-Channel Customer Communication Interface Returns Settlement Agent Interface Software Modules
12. Returns Processing Operator Interface Reverse Logistics Integrated Carrier services Returns Authorization Multi-Channel Customer Communication Interface Returns Settlement Agent Interface Return Insights Personalized Management Dashboard Software Modules
13. Easy installation and integration in a wider systems landscape.
14. Return Insights Customer ERP or Shopping Cart system Warehouse Management system Customer Interface Agent Interface Operator Interface 1 2 3 4 Carrier Services 1 Order 2 Updates 3 PreAlert 4 Updates CustomerServiceOperations Reverse Logistics Returns Processing Returns Authorization Returns Settlement Integration Integration Solution landscape
15. Customer Service Operations 1 Retreive data from ERP system to support return registration: 1. OrderConnector 2. PartConnector (planned) 2 Send data to ERP system to confirm return completion: 1. ProcessAlert 3 Send data to WMS to notify about incoming return: 1. PreAlert 4 Receive data from WMS to update return status: 1. Return/Receive 2. Return/Check 3. Return/Process Integrations
16. Trusted by beautiful companies.
17. Brands Distributors Retailers
18. Customer case
19. Geographical scope
20. Return Insights Reverse Logistics Returns Processing Returns Authorization Returns Settlement Solution landscape
21. Return Insights Reverse Logistics Returns Processing Returns Authorization Returns Settlement Solution landscape
22. We look forward to talk to you. Visit us at 12return.com
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